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Issue- Changes ManagementCreating A Customer-Specific Value ChainEstablishing “Who Owes What To Whom”Putting The Commitment Management Protocol To WorkSteps on Succession PlanDevelop a framework for identifying high-potential employeesIdentify critical competencies and other leadership criteriaProvide both training and development opportunities
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Issue-Changes Management
Issue- Changes Management (cont’)
• So many changes, how to manage it?• A changes manager? What’s the duty of it?• A consistent communication?– The commitment management protocol.
• A key role person is about to retire?– A succession planning.
Commitment Management Protocol
• Four task phases:– Define– Negotiate– Perform– Assess
• Seven communications– Offer– Request– Agree– Report– Accept– Reject– Withdraw
Commitment Management Protocol
Creating A Customer-Specific Value Chain
Establishing “Who Owes What To Whom”
Putting The Commitment Management Protocol To Work
Applying The Protocol To Diagnose A Business Process
Redesigned Business Process With Complete Protocols
Succession Planning and ManagementIdentifying and developing the next generation of leaders in an organization — a practice commonly referred to as succession planning
Steps on Succession Plan
• Develop a framework for identifying high-potential employees
• Identify critical competencies and other leadership criteria
• Provide both training and development opportunities
Steps on Succession Plan (cont’)
• Promote interaction between senior managers and promising employees
• Ensure the involvement and commitment of senior leaders
• Planning Pays Off