Words Hard to Say and Hard to Hear

ADLT 610 – Class Session 11

Giver’s Point of View Receiver’s Point of View

Failure to observe performance first-hand

Lack of clearly defined standards about what constitutes competent performance

Concerns that feedback will elicit an emotional reaction/ be hurtful / or damage the relationship

Bad experiences in the past receiving feedback

Perception that feedback is a statement about personal worth or potential as an educator

Concerns that feedback will elicit an emotional reaction/ be hurtful / or damage the relationship

FeedbackGiver

Feedback Receiver

Feedback in an Ideal Feedback in an Ideal WorldWorld

Feedback in the Real World of Feedback in the Real World of Two-Way CommunicationTwo-Way Communication

OpenConcealed

Unknown Blind

Feedback GiverFeedback Giver

Open Concealed

Blind Unknown

Feedback ReceiverFeedback Receiver

OpenConcealed

Unknown Blind

Feedback Receiver Feedback Receiver

The Idea Behind Receiving The Idea Behind Receiving Feedback Feedback

The Ultimate Goal of Feedback:The Ultimate Goal of Feedback:To Create a More Open Dialogue To Create a More Open Dialogue Between Giver AND ReceiverBetween Giver AND Receiver

OpenConceale

d

BlindUnknown

Feedback ReceiverFeedback Receiver

Open

Unknown Blind

Feedback GiverFeedback Giver

Concealed

Non-Recommended Recommended Techniques

Based on hearsay Disrespectful climate Judgmental approach Focus on generalities Too much/too little Focus on personality Not goal-based Thoughts/feelings not elicited No suggestions for

improvement

Based on observations Respectful climate Non-judgmental approach Focus on specifics Right amount of feedback Focus on behaviors Based on agreed upon goals Thoughts/feelings of receiver

elicited Suggestions for improvement