COMMUNICATION COMMUNICATION OVERVIEWOVERVIEW

Chapter 1Chapter 1

OBSTACLESOBSTACLES

Know-it-allKnow-it-all ComplexityComplexity

COMM. DEFINITIONCOMM. DEFINITION

p. 4 “Communication is the p. 4 “Communication is the processprocess by which individuals use by which individuals use symbolssymbols, , signssigns, and , and behaviorsbehaviors to exchange to exchange information.information.

COMM. FUNCTIONSCOMM. FUNCTIONS AffiliationAffiliation

COMM. FUNCTIONSCOMM. FUNCTIONS GoalsGoals

InfluenceInfluence

COMM. CHARACTERISTICSCOMM. CHARACTERISTICS

SymbolicSymbolic

COMM. CHARACTERISTICSCOMM. CHARACTERISTICS

Shared CodeShared Code

COMM. CHARACTERISTICSCOMM. CHARACTERISTICS

Culturally BoundCulturally Bound

COMM. CHARACTERISTICSCOMM. CHARACTERISTICS Arbitrary?Arbitrary?

COMM. CHARACTERISTICSCOMM. CHARACTERISTICS

IntentionalityIntentionality UbiquitousUbiquitous

COMM. CHARACTERISTICSCOMM. CHARACTERISTICS

Contextual – Contextual – Not Transactional LabelNot Transactional Label

COMM. COMPETENCYCOMM. COMPETENCY

ProcessProcess Appropriate & EffectiveAppropriate & Effective SkillsSkills

COMM. MODELSCOMM. MODELS

Linear Model – Sender Linear Model – Sender FocusedFocused

COMM. MODELSCOMM. MODELS

Interaction – Turn-Taking (Feedback Interaction – Turn-Taking (Feedback Loop)Loop)

COMM. MODELSCOMM. MODELS

Transactional – Simultaneous ExchangeTransactional – Simultaneous Exchange

COMMUNICATION COMMUNICATION CONTEXTSCONTEXTS

InterpersonalInterpersonal Small GroupSmall Group Public SpeakingPublic Speaking Mass & MediatedMass & Mediated InterculturalIntercultural OrganizationalOrganizational HealthHealth GenderGender