May our journey of learning is blessed by Him the Most Gracious &

Most Merciful

Communication

& Safety

Precautions

Prepared for:

Unit Latihan KhidmatMasyarakat (ULKM),

Zagazig Medical Team (ZMT)

Communication

Index of this slot:

Method of Communications

Conditions of Delivery

Importance in Medical Field

Improving this skills

Verbal:

Writing

Saying (speech)

Sign Language

Non-verbal:

Intentional → Body Gestures (Body Language)

Unconscious → Facial Expressions

Vocal Characteristics → Pitch, Volume, Rate, Pauses

Methods of Deliver

Clarify Listen Encourage Appreciate Reassure

Speech Delivering

Speaker

Content

Audience

Acceptance (Trust)

Good History Taking

(Accuracy)

Importance

5 sense from the

patient during

examinations

Q&A about the

condition

How to Improve

A) Background knowledge :

1. History taking (personal, c/o, present, past, family)

2. Information about diseases

3. Information about procedures

4. Information about preventive measures & treatments

B) Public Speaking (practice):

1. How can we deliver if we don’t know how?

2. Will it be effective just by mentioning few?

3. Know how to attract attention of the listener

4. Language of conduct & vocals characters to break any

barrier of understanding

Safety Precautions

INDEX OF THIS SLOT:

For whom it may concern?

What are the hazards we could be

encountered with?

Preventive measures

During Medical Check-up Procedures

Whom it may concern

Healthcare Seeker

Healthcare Provider

The risk of infection following a needle-stick injury with needle from an

infected source patient is ~ 0.3% for HIV, 3% for hepatitis C and 6-30%

for hepatitis B. An effective response to occupational exposure to

blood or other body fluids involves the following:

Development guidelinesoutlining the first aid required, reporting mechanism and procedure to be followed for post-exposure prophylaxis and follow-up testing

Dissemination of guidelines

Information, education and communication

Provision of support and counseling

Where possible and indicated, provision of post-exposure prophylactic medication

Analyze reported cases of exposure to improve practices

Needle-stick injury

Checklist

Hand washing after any direct contact with

patients

Safe collection and disposal of sharps

Gloves for contact with body fluids, non-intact

skin and mucous membranes

Wearing a mask, eye protection and a gown if

blood or other body fluids might splash

Covering cuts and abrasions

Cleaning up spills of blood and other body fluids

Safe system for hospital waste management and

disposal

Universal precautions

Hand Sanitizers

Examiner Precautions

Preventive Measures

Air borne

(droplet)

Blood

borne

Contact

Knowledge

Take Care During

Patients Precautions

Concerning with:

To ensure safety in form of:

Confidence &

Confidentiality

Current condition

Procedures done

Preventive &

Treatment Plans

... It was narrated from 'Amr bin Shu'aib, from his father that his

grandfather said: "the Messenger of Allah said: 'Whoever

practices medicine when he is not known for that, he is liable.(Daif) ...

"Teaching should be such that

what is offered is perceived as a

valuable gift and not as a hard

duty." - Albert Einstein