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presented by Dr.Prudhvi Raj, English & Foreign Languages university, Hyderabad
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The Art of Communication
We Cannot not Communicate
Communication has a profound impact on our daily lives and relationships
The quality of our daily lives and relationships, and the nature and the quality of results we produce depends on communication
Communication BasicsEverything we do is
CommunicationThe way we begin
our message often determines the outcome of the communication
The way message is delivered always affects the way message is received
The real communication is the message received, not the message intended
The communication is two way street – we have to give as well as gather
Communication is a dance
Types of CommunicationPersonal or Intra-personal
CommunicationInterpersonal CommunicationOrganizational CommunicationMass CommunicationSocial CommunicationTransformational CommunicationCorporate CommunicationGroup Communication
Basic DistinctionVerbal Communication
Non Verbal Communication
Verbal CommunicationWe may often think that, having good communication skills is all about the ability to speak well…..
Or all about “SPEAKING.”
We are right……But only 50% right. Because…. Verbal Communication has another very
important part…… “LISTENING”. “Speaking” + “Listening” = “Verbal
Communication.”
“LISTENING.”Most of the successful people I've known
are the ones who do more listening than talking. Bernard M. Baruch
“To listen well, is as powerful a means of influence as to talk well, and is as essential to all true conversation” Chinese Proverbs
“We have two ears and one mouth so that we can listen twice as much as we speak.” Epictetus quotes
“Speaking.”‘To speak’ and ‘to speak well’ are two things.
A fool may talk, but a wise man speaks. ~Ben Johnson
It is better to keep one's mouth shut, and be thought a fool, than to open it and resolve all doubt. ~Abraham Lincoln
The words you choose to say something are just as important as the decision to speak. ~Author Unknown
Speaking consists of two parts… 1) “What to Speak.” and 2) “How to Speak.”
1) “What to Speak.” Content development:*The first step is Brainstorming.*Second is Preparing*The next step is to choose a Presentation Format/ Storage System.
*The Final step is the Presentation itself.
Now let’s move to the next part of Speaking…. “How to Speak.”
“Speak clearly, if you speak at all; carve every word before you let it fall.” Oliver Wendell Holmes.
How to speak guidelinesProjectionArticulationModulationPronunciationEnunciationRepetitionSpeed
ProjectionA loud voice can be misunderstood, as ‘anger or ‘rudeness’
ArticulationIncorrect articulation occurs because of carelessness on the part of the speaker
ModulationIf you do not vary the pitch, you will risk being labelled as a monotonous speaker
PronunciationOne has to take the trouble of finding out the phonetic sounds of words
EnunciationThe Indian tongue is not accustomed to the glides
RepetitionThe key phrases are used with different vocal emphasis for creating an impact on listeners
SpeedIf we speak very fast, we tend to slur and this amounts to loss of information
Non Verbal CommunicationHuman Body – The Medium of Message
Meaning of NVNon -Verbal Communication is the
message or response not expressed or sent in words -hints, suggestions, indications.
Actions speak louder than words.There is a distinction between the
meanings we ‘give’ in words and the meanings we ‘give –off ’ in NV signals.
Non Verbal formsEye ContactFacial ExpressionGesturesPosture and Body Movements
Eye ContactEyes are the windows of the soul
Facial expressionFace is index of the mind - Shakespear
GesturesGestures may reveal the mindset of the communicator and convey thoughts through voluntary or involuntary physical movements.
Posture and Body MovementsYour posture and your Body movements give important signals about your personality.
Impact of human message occurs
words spoken
Facial expression
Tone of Voice
