Communique issue 3

ISO 9001 : 2008 and YOU

CommuniquéDukhan Toastmasters’ Newsletter

Issue 3 – January 2011

“GOODBYE Will”

DTM welcomes new members

Communiqué Issue 3, 2011 JanPage 2

Dear Readers,Season Greetings, and welcome to the third issue of Communiqué.It was quite a challenge to initially set up the newsletter, but duringthe course of the first three issues it has proved a very worthwhileexperience and one that I am looking forward to taking further in thefuture issues.

While working with Communiqué I have asked myself “What doreaders really want from the newsletter?” After somethought and discussion with my trusty team, I have concluded thatreaders want information about their surroundings, their work, theirprojects and their ..........etc. We are trying to satisfy these pointswithin the newsletter from this issue onwards. With this in mind andin an attempt to bring in new writers, you will find some fresh articlesand faces inside. One, related to our work (ISO-9001:2008 and YOU),another related to Toastmasters training (Problem solving method).Another article is a sincere feedback by a new face not only toCommuniqué but also to Toastmasters. Other articles are aboutDTM’s 4th successful speechcraft session and induction of newmembers etc. All these articles prove that a lot of hidden talents areremaining unturned in Dukhan. Hope we can bring in more new faces incoming issues. Beside these you will find our usual columns ofPresidential, Edu-talk, Toastmatics and Photo toast. I hope you willenjoy it as much as I have and choose to be with Communiqué.

Once again welcome to the winter edition of Communiqué. Let’shope the weather will be kind to us this year. Good weather does seemto make people want to get out more and more participations in clubevents too. Don’t forget to keep sending items of interest to theEditor. It is YOUR newsletter.

A stepping stone for Newcomers

TM Muhammed Ismayil,CC,CLChief Editor, CommuniquéVP (PR), [email protected]

Editor’s Desk

Newsletter of Dukhan Toastmasters

Issue-3 Jan 2011

Communiqué

Dukhan ToastmastersClub No– 1054864Area– 28Division– EDistrict– 79

Inside this issueEditor’s Desk 2Presidential 3

A Departing note 4

ISO-9001:2008 and YOU 5

Toastmatics 6Qatar-2022 8

Miscommunication 9

Edu-Talk 4

Problem Solving Method 10

DTM welcomes new members 11

Feedback 12

Photo Toast 13

Editorial Team:Chief Editor:TM Muhammed Ismayil,

CC, CL.Consulting Editor:TM Sameer Hassan Moosa,

ACS, ALB.Editors:TM Anil Malik, CC.TM Arul Bernandaz.

Address:# 14755PB No– 100001Dukhan,[email protected]


2011 is a year full of promise, hope and opportunity. We should allknow that Toastmasters endeavor to maximize the realization ofthese through their outreaching activities and efforts in tirelesspromotion of self-development especially in the realms of publicspeaking and leadership for the benefit of a wider and growingnumber of people, as is our apposite motto: Committed to Commu-nity.It is a great honor to take on the role of President. It is also veryhumbling when one looks around at the abilities, achievements andwork of so many people involved in the club’s rise over the years. Itis a heartfelt expression of gratitude that I, and we all, shouldthank those who have contributed in enabling us to reach this posi-tion. In particular we are indebted to the executive committeemembers past and present. Let us strive to build on their effort atleast by maintaining the momentum with altruistic zeal.Of course, we have to recognize the participation of our much lovedoutgoing President, TM Wilfred Gonsalves, who has been the epit-ome of dignity and humility throughout his tenure, who has encour-aged, guided and led Toastmasters. It has been our privilege tohave benefitted from his influence. We must all wish him a happyretirement.We must also recognize QP and Integrated Facilities ManagementDept for the invaluable and immensely appreciated encouragementwhich has been unfailingly afforded us.

Toastmasters is all about learning , learning through doing and do-ing it within a collaborative, supportive environment. I hope thatwe will all go out on a limb and push ourselves that little bit more,and reap the rewards especially in the ideal company of fellowToastmasters. We may look towards this year as a challenge, andchallenge where we aim to excel.Finally, it is with personal excitement that I look forward to all thespeeches that we are about to hear from our august community inthe coming months and wish everyone a happy and fulfilling NewYear!

“A year full of promise”

TM Mark Pilling,President, DTM

[email protected]

Dukhan ToastmastersEx Com 2010-11

TM Mark PillingPresident

TM WilfredGonsalves, ACB, CL

Immediate PastPresident

TM Nasimudheen AHameed, CC, CLVice President–

Education

TM Luis PeresSecretary

MTM KalavathySachi, CCTreasurer

TM MuhammedIsmayil,CC, CL

Vice President– PR

TM HameedPareeduddinSgt-@-Arms

TM MohammedSalauddin

Vice President–Membership

Presidential


TM Nasimudheen A Hameed,CC, CL

VP (Education), [email protected]

A Departing Note“I may be away from you, but not away from your hearts”

Out of the three decades I spent in Dukhan my last three years were, the firstthree years of Dukhan Toastmasters Club. I was fortunate to be the Presidentof the club for the past one year. For me Toastmasters was a whole new ex-perience in Dukhan. I thank one and all who worked hard to bring this inter-national movement to Dukhan.Dukhan Toastmasters Club by its comparatively short age of 3 years has achieved a lot. Thanksand congrats to the ex-com- present and past- and hardworking members. Distinguished club statusfor three consecutive years, home club of three time District 79 (Middle East and Jordan) speechchampion, are some of the heights that the club was able to achieve. Beside this club was able tolaunch a colorful website and a newsletter too, which is yet a dream for many other clubs. I am sureDTM has the capacity to attain further heights in future under its budding leaders.I am happy to say that I myself have gained a lot through DTM. The ACB/ CL awards and opportu-nity to attend two international conferences were few among them. I owe to DTM for all these andwish to be a part of DTM in future too in any possible way. I will be following the progress of ourclub from wherever I am. I wish all success to DTM and itsmembers. GOOD LUCK!

One more gorgeous year left with remarkable achievements to Dukhan Toastmasters club.We have achieved President’s Distinguished Club Award for the third consecutive year. Clubhas conducted its first Youth Leadership Program from 7th January-2010, that preceded thelaunching of Dukhan Gavels Club on 3rd March 2010. Release of our Newsletter Commu-niqué was another achievement. The theme of the year “Committed to Community” was de-picted in the Speechcarft -2010 through maximum participation from Dukhan Communitywhere 26 elegant & enthusiastic Speechcrafters were trained.Our own Koka Prasad (founder President) once again became District-79 InternationalSpeech contest winner for the third consecutive year.Club achieved 7 out of 10 DCP point till December-2010. Our mission is to achieve 10 out 10DCP points this year. I am pretty sure that under the Presidentship of charismatic leader TMMark Pilling, Our club will conquer new heights.I take this opportunity to thank our outgoing president TMWilfred Gonsalves whose endeavors facilitated our club tobecome outstanding in our Division. I wish a very Happy &prosperous new year to one and all.

Edu-talk

2010 – Another Remarkable YearHighlights

TM Wilfred Gonsalves, ACB, [email protected]


relationships) and thenbuild the plan toachieve our goals. Re-member the saying“Failing to plan is plan-ning to fail”.

Doing-implementation

of the planOnce the plan is ready,it is time for action.Focus on the key areasthat will deliver thedesired results. Use aQuality tool, such asthe Pareto Principle(80% of the resultscome from 20% of thetasks) to identify thekey tasks that need tobe done and then, asNIKE says, Just Do It!Communicate this toall involved parties inthe plan to ensure thatall understands whatneeds to be done. Al-ways keep the commu-nication lines open.

Checking, Measur-ing, reviewing and

analyzingTracking and measur-ing key indicators givesindication of how weare progressing inachieving our goals.Setting of SMART

We, in our routinework life, practice an artthat contains the secretsof success. Many fear it,some swear at it andcountless others swearby it. Love it or hate it,you cannot escape it.What am I’m referringto? It is the ISO 9001:2008 Quality Manage-ment Systems stan-dards. you may say,Hah! “You’re mad!” .No doubt you would haveencountered it, either asa person responsible forQuality Systems at yourworkplace or as a personwho regularly gets au-dited (Are you amongthe “Swear at it” group?). To many, ISO 9001:2008 and its’ require-ments are associatedonly with our work atthe office. Stop andthink, Is it really?The ISO 9001:2008 stan-dards contain concepts,that are applicable notonly to the workplacebut also in our day-to-day lives. These conceptsbelow, in essence, con-tain the very steps weneed to take to move to-wards success.

Establishing anddocumenting

objectivesGoals help give mean-ing to our lives and asense of purpose. Ifcompanies did not havebusiness goals, i.e., tobe profitable and be No.1 in its industry, itwould not remain inbusiness for very long.The same goes for us.We need to have a writ-ten goals list for our-selves so that the won-derful but short oppor-tunity called “LIFE” isnot wasted. Do youhave a vision for youand your family’s fu-ture? Focus on the Cus-tomer: YOU! Manage-ment responsibility lieswith you to ensure yourlife’s objectives areachieved.

PlanningJust like planning forshutdowns and businessoperations, we need toplan for various stagesof our life. We need de-tailed but flexible shortand long term plans forachieving our goals.How many of us taketime to reflect and iden-tify what is truly impor-tant to us, ( spirituality,family, health, wealth,

“The future isstill a blank page,waiting for ourstory to bewritten. How willyour story be?”

TM Sivarajah Panjalingam

ISO 9001 : 2008and YOU

Toastmasters’ Approach

name of the game. Just as ani-mals evolve to survive, humanshave a need to improve theirsurroundings and lives. Think Iphone 4 or the magnificentbuildings in Qatar and Dubai.Who would have ever thoughtskiing was possible in the de-sert, like in Dubai! We promotecontinual improvement at theworkplace but how many actu-ally practice this with them-selves and at home? Toastmas-ters are ahead of the rest on thisone, though! Continually learn-ing and practicing new skills en-sures that we can adapt to anever changing environment. Asthey say, the only constant isChange. So, be prepared by im-proving yourself.

Added valueISO 9001: 2008 emphasises add-

(Specific, Measurable, Achiev-able, Realistic and TimeBound) goals will enable us toensure we can track and takepreventive / corrective actionto stay on course. Get feedbackfrom trusted friends and fam-ily members on a regular ba-sis. Perform audits of your life,i.e., your health, finances, rela-tionships, skills, etc and con-duct a “Management Review”of your life on a periodic basisto ensure it is on track. Re-member, “What cannot bemeasured, cannot be im-proved”.

Action-Taking action to

continually improve theprocesses to ensure

objectives are metContinual improvement is the

ing value to a process, mean-ing do not do something forthe sake of doing it. Whateveryou choose to do, it has to addvalue to the process and havetangible or intangible benefits.Think of your life plan- how dothe objectives and the planadd value to you and yourloved ones? Important ques-tion – Do you have a plan?

The above gives only a briefglimpse of the wealth of infor-mation that is available withinthe Standard, that, if ap-proached with an open mind,can reveal more ideas for im-proving ourselves. The futureis still a blank page, waitingfor our story to be written.How will your story be?

Power of Mathematics and TOASTMASTEROne day a box was not opening

Lawyer came applied all law but it didn’t open

Chemist came applied all reaction but it didn’t open

Physician came applied all forces but no change

Even the biologist failed

Mathematician came and said

“Let’s suppose the box is open”! That is it,

But that was not enough.

And finally it was the Toastmaster’s turn….“Just living is not enough. One must have sunshine, freedom, and a littleflower.

Don’t be like a closed box without any freedom. Wish to be an open boxand feel free to tell your ideas like a sincere toastmaster”. A thunderous ap-plause followed.

“ T o a s t m a t i c s ” MTM Kalavathy Sachi


Page 7 Communiqué Issue 3, 2011 Jan

Meaningful Scrambled LettersLet us immerse in some famous names and words. Just scramble those letters. You will

find some extra meanings hiding inside.PRINCESS DIANA ----------END IS A CAR SPINMONICA LEWINSKY ----------NICE SILKY WOMANDORMITORY ----------DIRTY ROOMELECTION RESULT ----------LIE-LET’S RECOUNTASTRONOMER ----------MOON STARRERSLOT MACHINES ----------CASH LOST IN MEDESPERATION ----------A ROPE ENDS ITELEVEN PLUS TWO ----------TWELVE PLUS ONEA DECIMAL POINT ----------I AM A DOT IN PLACEMOTHER-IN-LAW ----------HITLER WOMAN

And for the grand finale :TOASTMASTER ----------AS TO MATTERS !!!!

Kalavathy Sachi, [email protected]

GOODBYE to the eldest member of DTM Club, TM Wilfred Gonsalves ACB, CL whohas been an embodiment of peace, patience and experience.

Dukhan Toastmasters Club bid a commemorative farewell to TM Wilfred, who is leav-ing Qatar after his retirement from Qatar Petroleum. Asst Div Governor (E&T) TM Sameer Has-san and Past Area-28 Governor TM Ravi Ramamoorthy pinned TM Wilfred with OutstandingToastmasters Pin and Advance Leader Pin awarded from Toastmasters International. TM Sira-juddin presented a memento on behalf of Dukhan Toastmasters, in recognition of his relentlesssupport to DTM.

Goodbye ‘Will’


Qatar was a “Land of Hope” for those many hundreds of Asian expatriates in 1980,when QR.01.00 was equivalent to INR.02.00.

My father who used to work for Qatar’s Sea Armed Forces(Bahariyya - Navy) used to narrate to me the conditions ofthis country of those days when Indian currency Rupiya wasused as Qatar’s official currency.

A B&W Television or an Air Conditioner was a luxury whichnot everyone could afford. The historical open air Amir Cin-

ema of Qatar which was recently demolished as a part of Qatar city’s development projects, was the onlyoasis of entertainment for most who lived then in this desert. Today’s Corniche was never Corniche thenand the only land mark which proudly represented Qatar was the Pyramid structured Sheraton hotel.

TV was my best companion that I enjoyed from the age of 5 and there could be no debate on the mostfamous scream from the Q-Television Channel.“Goal…..Wallah…..Goal” every other day followed by the most celebrated song of then“Hayya Binaa …. Ayyul Qatar”. Who ever knew Ricky Martin or Shakira then?

Even the cartoon that I most remember as a child on the Qatar Television is not MickeyMouse or Tom & Jerry. It is the most famous “Captain Majid”, which is again a footballsaga, which kept the kids and elders equally glued to their sofas and beds for an hourwithout a blink, while its characters used to take almost an hour to reach from one end ofa football ground to another.

Bubble gums, Pepsi and even chips, all had at least a sticker or a card which was con-nected to Qatari’s craze for Football which is dated back to a few years from its Independ-ence.

People within and around the globe may have thought …. Doesn’t Qatar have anything better to do and be proud of…But today 30 years from then,

when QR.01.00 values approx. INR.12:00 representing the power and security of an economy which even a major blast ofrecession could not shake the dust of;

when the concrete skyscrapers across the Cornichestands like grass across a football field and smiles at thelittle historical structures under-demolition;

when internet, fiber-optic cables and unbeatable technol-ogy challenges the best of the best across the globe;

when Qatar startled the world with star studded tennis,golf, boat races, car races, volley ball, basket ball andhosted even the most prestigious Asian Games, whichthe world looked at with zeal and jealousy at parallel;

when Qatar’s able leaders, brave athletes and covetedstars have earned international recognitions through theirtalents in all fields including sports, education, medicineand event astronomy recently;

when art, culture and history of Qatar stands at a heightvisible to all across the globe and Qatar has a say inevery important decision of not only Gulf Region but in UN.

At this juncture, State of Qatar has gone ahead and given a message to the world. “YES THE RIGHT TIME IS NOW” –(said Her Excellency Sheikha Mozza Al-Misnad).

She meant that, this was the right time for the nation to declare that Football is still in our hearts and veins and to prove this,may what come, Qatar will host the most prestigious football event on earth FIFA World Cup 2022.

THE SOUL OF A NATION – FOOTBALL(FIFA WORLD CUP 2022)

TM Sameer Hassan Moosa ACS, ALBAsst. Div. E Gov. (Educ. & Train.)


Source: Internet

“We must notfocus on just theproblem, since wewill also need tomaximize the goodsystem for thesolution”.


I would like to share my firsttraining experience with Toastmas-ters. I was lucky to attend the train-ing conducted by Division-E of Dis-trict 79. The module “ImprovingYour Management Skills” waspresented by Cyril Anand, CL,(Senior Sales Manager—QtelBusiness Solutions). The modulewas a brief description on the follow-ing. Is management an art or a science? Why manage when you can lead? How to imply the problem solving

methods?The problem solving method dis-cussed was known as “APOLLO”A - ASSIGN talented, capable, ex-perienced, effective people to leadtasks and projects. We must havetrained and responsible people or wewill jeopardize any endeavor.P - PREPARE for the inevitableproblems that can occur with yourequipment and processes and oh! yes,even with people. After all, we knowthat “Stuff Happens”. And whetherflying through outer space or officespace, every endeavor will experiencetwo classes of problems to preparefor:

Normal, ANTICIPAED problemsdue to the ordinary expectedsituations or the systemswhich have failed in the past.We should have already de-veloped, documented andtrained with specific proce-dures and solutions.

New, UN-ANTICIPATED situa-tions or system failures whichhave never come up beforeand for which there is no spe-

cific solution prepared yet.O - OUTCOME . When any problemcomes up, we must define the desiredfinal outcome, “If you don’t knowwhere you are going, you might end upsome place else” – Yogi Berra Quoted.The are three outcomes to problems:L - LESSON LEARNED. Learningfrom previous failures and know weak-nesses are very valuable. They help de-velop more effective process & identifyresources to prevent or handle re-occurrences.L - LIMITATION. To be able to solveproblems, we must know the existingsystems. But also the limitations ofthose systems.O – OBSERVATION. Once a problemcomes up, Don’t Act. Stop and Pay At-tention! The details are very impor-tant. Sherlock Holmes never developed“theories” until he had investigated allof the data.

Accurate, detailed and completeObservation is one of the mostimportant aspects of the prob-lem solving method and the onemost ignored. Many people willjump to conclusions from lim-ited, incidental or misleadingdata and this lead to wrong ac-tions.

We must observe all symptomsand ultimate consequencesof the failed system but also theGood system that are remain-ing. We must not focus on justthe problem, since we will alsoneed to maximize the good sys-tem for the solution.

TM Risman Hatibi

Problem Solving MethodToastmasters’ Training


DTM Welcomes New Members

23 enthusiastic new members were inducted to Dukhan Toastmasters on completionof a successful speech craft session. The 4th Speechcraft Program of DTM which started on 1stOctober 2010 came to a conclusion by a Grand Finale on 1st Nov 2010. Twenty Three vibrantSpeechcrafters learned public speaking skills through 8 brainstorming sessions. Chief Coordina-tor was Vice President Education, TM Nasimudheen A Hameed and Asst. Coordinators were TMSalauddin, MTM Kalavathi Sachi, MTM Sredevi Kiran, TM Pareeduddin, TM Luis & TM AmitDesai. Education Module Presenters were TM Sameer Hassan Moosa (ADGET), TM Koka Prasad(Founder President and Dist 79 champion), TM Sudhir Pandra(Past Division-E Governer), TMVirendranath (Past Div PRO), TM Mantha Srinivas (Div E Gavels Club Coordinator) & TM PaulEasy (Past Div E Secretary). Education Modules were ‘Selecting a Topic, Work with Words,Evaluate to motivate, Body Gestures, Organize your speech and Vocal variety’.

Speechcraft-2010 Grand Finale ended with stunning performances of Speech-crafters in thepresence of anelite audienceincluding digni-taries from QPDukhan Man-agement andToastmastersFraternity. TheChief Guest wasMr. Saoud AlR u w a i l i -A s s tManager (GasRecycling) andGuests of Honorwere Mr. AliNasser Al Ku-baisi–Area Co-ordinator (DSSA), Mr. Patrick Choueiri-Business and Community Relations Coordinator,TM Mohamed Salil– A/Head of Maintenance & Engineer Support, TMI Div-E (Qatar)Governor MTM Subha S Anupindi, Div-K (Bahrain) Governor TM Dinesh, Div-E Asst.Governor (E&T) TM Sameer Hassan Moosa, Div-E Asst Governor (Marketing) TM AbidHussaini and Area 28 Governor TM Hari Raghavan.

New members are being inducted by VP-Membership TM Saluddin

New members with Guests, Coordinators and Club Ex-com

Feed Back

TM Musthafa SangeSpeech Craft 2010How many of us can

speak? I know it is a sillyquestion. Well, we allcan speak but how many ofus can stand firm on ourfeet and speak to an audi-ence, express our thoughtsand convey our messagesso clearly that, they cantake it home. Audiencecould be your boss, col-leagues, family members,friends or strangers etc.

This is my journeytowards a change. When Ifirst read about Toastmas-ters in Dukhan News Bul-letin, immediately athought triggered in mymind, are they really toast-ing bread? I also noticedMr. Munna Bhai receivingan award. It was a bigsurprise to me, how comeMr. Munna Bhai (Sameer)is interested in toastingbread. As I know him per-sonally this cannot be true.After inquiring, I foundout that he received anaward not for toastingbread but for talking…talking… & talking…

One day I received an

email invitation to Speech-craft Program – 2010 fromMr. Nasimudheen AbdulHameed, Vice President -Education of DukhanToastmasters Club. Un-aware an opportunity liesat the door step; I did notpay much attention to theemail. When I met himpersonally, he explained tome the importance andbenefits of Speechcraft Pro-gram. But, still I was re-luctant to join.

Often I use to see inour mail, ToastmastersMagazine addressed to Mr.Wilfred Gonsalves. Oneday Mr. Gonsalves visitedmy office. I was not awarethat he was the Presidentof the Dukhan Toastmas-ters Club. I asked himabout Toastmasters andwhat they do. He ex-plained that it is a place tolearn the art of publicspeaking and invited me tojoin. He said that I don’thave to say or do anything,just sit and listen. Mr.Gonsalves convinced meand I decided to join the

club. I felt that anamount of Qr. 300/- whencompared to many thou-sands of riyals spent bypeople to attain self de-velopment was minimal.Then why not give a try.

On the first day ofthe Speechcraft Program- 2010 I noticed twentyplus like minded candi-dates who joined the pro-gram to attain change.Initially I was nervous,having cold feet and I wasshaky. As the programprogressed gradually myconfidence started tobuild. During the span ofthe Speechcraft ProgramI managed to give threeprojects. It was a bigachievement for me be-cause I never thought Icould ever speak in frontof an audience.

From the Speech-craft Program and Toast-masters I learnt a lot.Not only how to speak butthe positive and optimis-tic attitude that is to bebrought in while speak-ing. The effort that goes

definite message to the au-dience is enormous. Pre-paring a speech and deliv-ering with conviction is anart and I am learning it.

I asked a question inthe beginning, how many ofus can speak? Not everyone has the courage, dedi-cation and attitude to standfirm on ones feet and de-liver a speech. If you liketo give it a try, an opportu-nity is available within ourcommunity. Avail the ser-vices at Dukhan Toastmas-ters Club.

Toastmasters defi-nitely brought achange in me and itmight bring the samein you.

Toastmasters helped us to improve our confidence level and makes us feel‘nothing is impossible’ if we approach the things with a Positive attitude, dedicationand hard work".

As for me, I had opportunities in life to face an audience and to present things,but it was a Himalayan task, However due to joining Toastmasters I was able to achieveit and had the opportunity to conduct a program as Master of a Ceremony.I felt that I made the right choice of joining Toastmaster to boost my confidence level.

TM Ashraf Mohammed

I had joined the Speechcraft Program to gain the skill and confidence requiredto effectively express myself and to get rid of the fear factor. Within the first coupleof days of the program, I could effectively expressed myself in front of an audience.

I would like to thank Dukhan Toastmasters for running the Speechcraft Pro-gram as we learnt the basics of evaluation, impromptu speaking etc. I definitelygained and benefitted from attending Speechcraft program and would recommend itto my fellow Dukhan residents.

TM Rizwan Pawne


Photo toast Ashique [email protected]

Designed & edited by TM Muhammed Ismayil, CC,CL-Vice President (Public Relations), DTM.

www.dukhantoastmasters.org

Communiqué

Lotuses of Lalbagh:These lotuses were photographed in Lalbagh, Bangalore,

India. Do the beauty of these flowers in spite of the dirtysurroundings tell us something?