Computer Literacy Lesson 25

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Lesson 25Communication Services

Computer Literacy BASICS: A Comprehensive Guide to IC3, 3rd Edition

Morrison / Wells

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Morrison / Wells CLB: A Comp Guide to IC3 3E222

Objectives

Identify types of electronic communication. Describe users of electronic communication. Identify the major components of electronic

communication. Manage e-mail with Microsoft Office Outlook. Send and receive e-mail.

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Morrison / Wells CLB: A Comp Guide to IC3 3E

Vocabulary

Address Book archiving attachment distribution list electronic mail (e-mail) e-mail address instant messaging

mailing list packets signature spam text messaging user agent Windows Mail

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Introduction

The Internet, electronic mail (e-mail), and other forms of electronic communications provide new ways to communicate.

Using e-mail, you can combine numerous media into a single message, and then quickly exchange information in dynamic, two-way communications.

Using the Internet, you quickly can transmit information to and receive information from individuals and workgroups around the world.

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Electronic Communication Categories

The Internet provides many communication services, which can be organized into the following categories:– Electronic mail– Instant messaging (IM)– Text messaging– Voice over IP (VoIP)– Online conferencing– Chat rooms– Social networking sites– Blog postings/comments– Message boards and newsgroups

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Identifying Users of Electronic Communication

Millions of people use the Internet, and each is required to have unique identification in the form of an e-mail address, sign-in or log on credentials, and password in the same way that each person has a unique phone number.

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Components of Electronic Communications

Today’s electronic communication requires:– Software– Sender– Receiver– Channel– Communication– Protocols

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Components of Electronic Communications (continued)

Interpreting E-Mail Addresses: Each user must have a unique e-mail

address, consisting of three parts:– The user name of the individual– The @ symbol– The user’s domain

Currently, a limited range of 21 top-level domains are available.

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Parts of an E-Mail Message: A message has four components— address;

subject line; body; and attachments, if any. E-Mail Options:

– Reply to sender– Reply all– Forward– Copy (cc) and blind copy (bcc)

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Accessing E-Mail: Since e-mail has become a widespread way

of communicating in our business and personal lives, the methods used to access e-mail have multiplied.

Wireless communication has expanded the ways e-mail can be transmitted and retrieved.

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Managing E-Mail with Microsoft Office Outlook

Microsoft Outlook is an Office application you can use to manage e-mail.

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Sending and Receiving E-Mail

You can use the Inbox folder in Outlook to send and receive e-mail messages.

Receiving E-Mail: When you open Outlook, it sends a request

to your mail server to check if you have any messages waiting.

The Navigation pane displays the header that you can click to read the message.

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Sending and Receiving E-Mail (continued)

E-Mail Features: The Outlook Address Book stores names, e-mail

addresses, phone numbers, and other contact information so you can access it easily while you are sending and receiving e-mail messages.

Sending E-Mail: After you have entered the addresses, subject, and

text of your message, click the Send button to send the e-mail message.

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Sending and Receiving E-Mail (continued)

Receiving and Opening E-Mail Messages:

Click the Send/Receive button to check for messages.

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Saving a Message

When you receive a message, it is saved until you delete it.

Replying to a Message: Click the message, then click the Reply or

Reply to All button. Formatting a Message: The formatting tools are similar to word-

processing.

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Saving a Message (continued)

Attaching a File to an E-Mail Message: Attachments are documents, images, figures, and

other files that you can attach to a message. Managing Attachments: You can preview, open, save, or remove an

attachment. Message Icons: Icons in the message headers offer clues about each

message.

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Saving a Message (continued)

Copying to Multiple Recipients: You can insert more than one address in the To, Cc, and

Bcc boxes. Mail Configuration Options: The automatic controls you can set in Outlook include:

– Automatic “out of office” response– Forwarding command– Redirect messages to your mobile phone– Block Senders List– Safe Senders/Safe Recipients List

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Summary

In this lesson, you learned: Electronic communication includes e-mail,

instant messages, text messages, VoIP phone calls, online conferences, chat rooms, blogs, and social networks.

The components of electronic communication include software, a sender, a receiver, channel, communication content, and protocols.

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Summary (continued)

Wireless communication makes it possible to send and receive e-mail using a handheld computer or cell phone with e-mail capabilities.

E-mail addresses consist of three parts: the user name, the @ symbol, and the domain name.

Microsoft Office Outlook includes features to manage appointments, tasks, and e-mail. The Outlook bar displays shortcuts that give you quick access to each of the Outlook folders.

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Summary (continued)

Electronic mail is similar to regular mail because it requires an address, a message, and a carrier to get it from the sender to the receiver.

You can access e-mail on a computer using a program such as Microsoft Outlook, or you can send and receive e-mail messages using a Web site with a built-in e-mail program, such as Gmail or Hotmail.

An e-mail message header includes the address of the recipient, the subject of the message, and information about to whom the message is sent as a copy.

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Summary (continued)

You can use the Inbox folder in Outlook to send and receive e-mail messages.

An attachment is a file that is sent with an e-mail message and that can be opened by the recipient.

You can reply to an e-mail message, forward a message to a new recipient, delete a message, or save a message.

Spam, or junk e-mail, consists of unsolicited messages that take up space in your Inbox unnecessarily.

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Summary (continued)

E-mail messages are organized in folders of incoming messages, sent messages, deleted messages, and junk e-mail. You can also create additional folders to organize your own e-mail.

Special e-mail features let you add an automatic signature to messages, block messages from certain addresses, create personalized stationery for your messages, and set up an automatic response or forward your messages to another address.

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Education

Computer Literacy Lesson 25