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CONFLICT
Situation of disagreement; that may be the result of different:
Ideas
Perspectives
Priorities
Preferences
Beliefs
Values
Goals
CONFLICT
An unavoidable part of our Professional &
Personal lives.
Conflict happens when two or more values,
perspectives & opinions are contradictory & haven’t
been agreed.
Opposition
Incompatible behavior
Antagonistic interaction
Block another party from reaching her or his goals
Nature of CONFLICT
Functional conflict
works toward the goals of an organization or group
dysfunctional
conflict
Blocks An Organization Or Group From Reaching Its
Goals
ConstructiveIncrease information & ideasEncourages innovative thinkingReduce stagnation
Tension, anxiety, stressReduce trustPoor decisionReduce information
Conflict
is constructive
when:
It hampers productivity
increases tension
Causes of inappropriate behavior
issue clarification
Helps build cohesiveness
Increases individual involvement
Conflict
is a problem
when:
Conflict
management
Conflict management is the
practice to identify conflict
and handle it sensibly, fairly,
and efficiently.
Conflict management gives
the proper idea about how to
handle or manage the
conflict of the favor of human
and an organizational welfare
by applying different
methods.
Status
Scarce resources
Incompatible evaluation or
reward systems
Task interdependencies
Overlapping authority
Incompatible goals and
time horizons
Organizational
conflict
Causes of Conflict
Everyone is striving to show how valuable they are in the organization and they work,at times, this can lead to disputes with other members of the team.
Conflict management minimizes
the negative outcomes of conflict
and promotes the positive
outcomes of conflict.
??
How to manage conflict ?
Competition I Win - You Lose
Accommodate I Lose - u win
Compromise We Both Get Something
Collaborate We Both “Win”
Avoiding I lose- you lose
person attempts to passively ignore the conflict rather than
solve it
person attempts to resolve the conflict by passively giving in to
the other party
person attempts to jointly resolve the
conflict jointly.
person attempts to resolve conflict by using aggressive
behavior
person attempts to resolve the conflict
by give & take concessions
competing
Avoiding Accommodating
Collaborating
Compromising
Conflict Management methods
I Win - You Lose
I Lose - u win
We Both Get Something
We Both “Win”
I lose- you lose
1. Have a positive attitude
2. Building good relationships
3. Respect individual, group
4. Listen carefully to other’s perspective
5. Be aware of your body language
6. Acknowledge feelings before focusing on facts
7. Focus on solving problems
8. If you need, take help from others
9. Adapt your style according to situation & people involved
10. Give constructive critic/feedback
11. Change your PARADIGM
Conflict Management ways
Revolution
conflict
change
competing
AvoidingAccommodating
Collaborating
Compromising
war
U will get nothing
Choose your way, its in your hand
Where you want to go ?
Way 1
Way 2
Way 3