Critical Issues in Management

Credit Hours = 3 (Based on American Evaluation System) Based on: 48 hours of lectures and 144 (48*3) hours of assignments Evaluation: 100% Quiz at the end of each chapter (5 * 9) = 45% Two mini reports at the end of Two and Six (15*2) = 30% One Final Report Preparation and Presentation = 25%

The number in bracket indicated lecture hours.

Chapter One: Perspectives in Management (6)

Historical Perspective, Classical Perspective, Human Relations Perspective, Quantitative

Perspective, Organizational Development

http://www.be.wvu.edu/div/econ/work/pdf_files/10-13.pdf

http://www.slideshare.net/rollernischal/chapter-two-perspectives-in-management-complete#btnNext

Chapter Two: Planning and Organizing (6)

Definition of planning, Issues in Planning, Organizing, Issues in Organizing

http://www.kmu.edu.pk/ins/sites/kmu.edu.pk.ins/files/Lectures/planning%20and%20organizing.pdf

http://samples.jbpub.com/9780763766214/66214_CH01_5263.pdf

http://www.usfca.edu/fac_staff/weihrichh/PrinciplesOfMgt12.13e3-3-08Website11-15-09.pdf

Chapter Three: Change management(4)

http://www.psc.qld.gov.au/publications/subject-specific-publications/assets/change-management-best-

practice-guide.pdf

http://www3.hants.gov.uk/tda_little_book_of_change.pdf

http://www.pmi.org/~/media/PDF/Knowledge%20Center/ManagingChangeInOrganizations_A_Practice

_Guide.ashx

Chapter Four: QualityManagement and Benchmarking (8)

http://www.abahe.co.uk/business-administration/Quality-Management-Systems.pdf

http://www.iso.org/iso/qmp_2012.pdf

http://www.productivity.in/knowledgebase/General/Bench%20Marking/Introduction%20to%20Bench%

20Marking.pdf

Chapter Five: Cultural sensitivity (4)

http://www.ed.gov.nl.ca/edu/k12/curriculum/guides/esl/cultural_sensitivity.pdf

http://www.suu.edu/servelearn/pdf/wsu-module-cultural-sensitivity-3-29-10.pdf

http://aia.berkeley.edu/media/pdf/source_summer96.pdf

Chapter Six: Social responsibility (4)

http://www.iisd.org/pdf/2007/csr_guide.pdf

http://bookboon.com/en/defining-corporate-social-responsibility-ebook

http://www.ccl.org/leadership/pdf/research/CorporateSocialResponsibility.pdf

Chapter Seven: Knowledge Management and Learning Organization (8)

http://www.uky.edu/~gmswan3/575/KM_and_OL.pdf

http://www2.warwick.ac.uk/fac/soc/wbs/conf/olkc/archive/olkc2/papers/kennedy.pdf

http://itc.ktu.lt/itc353/Aggestam353.pdf

http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.116.5121&rep=rep1&type=pdf

Chapter Eight: Conflict Management (4)

http://www.untag-

smd.ac.id/files/Perpustakaan_Digital_1/CONFLICT%20MANAGEMENT%20Managing%20conflict%20in%2

0organizations.pdf

https://www.cpp.com/pdfs/conflict_whitepaper.pdf

http://www.imd.edu.kh/Conflict%20Management.pdf

Chapter Nine: Globalization (4)

http://www.un.org/cyberschoolbus/briefing/globalization/globalization.pdf

http://www.milkeninstitute.org/pdf/globalization_pb.pdf

http://www.worldbank.org/depweb/beyond/beyondco/beg_12.pdf