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Powerful Communications:Improving Productivity and Effectiveness
Welcome to:
Intentions
Know What Makes Communication Effective
Use Self-Awareness To Improve Your Communications
Skills
Adjust Your Communication Style
Identify And Remove Barrier To Communication
Use Questions
Listen Effectively
Agreements
Turn off mobile phones and all other means of
communication with the outside world.
Be fully present – mentally and physically.
Participate fully - complete all exercises.
Be crisp and to the point.
Be open and forthright.
Share personal stories, not private ones.
Have fun.
Effective Communication
Words7%
Tone, Volume, Rate, Pitch
36%
Body Language57%
Communication
Communication Components
•Lack of fundamental
knowledge
•Lack Of Context*
•Hidden agendas
•Poor organisation of ideas
•Lack of verbal skills
•Status, power and authority
•Communication overload
•Technical terminology
•Jargon/slang*
•Language*
•Poor listening skills(#1)*
Barriers To Communication
•Varying meanings
•Differences in perception*
•Filtering
•Preconceived notions
•Assumptions
•Lack of interest
•Mind wandering
•Emotions (hostility, fear,
defensiveness)*
•Personality/appearance
•Physical distraction
Emotional Barriers
Golden Rule of Communication
Listen, Listen, Listen -
Always Check Where You Are
Listening From
DO Listen for facts, feelings and new
opportunities
Check that you understand
Take notes on important facts
Take steps to avoid interruptions
Use the other person’s name
DON'T Fake attention
Let the other person’s emotional reaction block
you from understanding them
Interrupt or finish the People’s sentences
Listening Do’s and Don’ts
Effective communication occurs when the message is received
as intended.
It’s not just what you say, but how you say it (Tone, Pitch,
Volume, Rate) and your body language.
It’s not about YOU.
Context is the required foundation for what you are
communicating.
Avoid using: Look, Listen, Honestly, Abusive Words, and/or
Unfortunately.
Powerful CommunicationTop 10 Tips
Use definitive language as opposed to vague language.
NO jargon.
Be aware of your perceptions.
Use questions.
LISTEN, LISTEN, LISTEN!
Powerful CommunicationTop 10 Tips
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