LAW FOR THE PROTECTION OF CONSUMERS AND USERS

• Current in Spain since 1984

• The aim is the consumer protection.

• The rights to be compensated for damages due to the consumption or the use of goods and services.

• Economic sanctions will be imposed to companies which break the law.

• Ask an application form to make the complaint to the Civil Service Office.

• Fill in it.

HOW TO MAKE A COMPLAINT?

• Deliver to THE TOWN HALL OFFICE or to THE REGIONAL GOVERNMENT INFORMATION OFFICE FOR CONSUMER PROTECTION.

HOW TO MAKE A COMPLAINT?

• You can send or deliver directly the complaint in any of the offices mentioned before or in THE CONSUMER PROTECTION ORGANIZATIONS.

HOW TO MAKE A COMPLAINT?