Operations Management Outside of the Classroom: An experiential
approach to teaching operations management in an authentic social
context
DESIGNING EXPERIENTIAL LEARNINGA FIELD EXAMPLEProfessor Kristen
Sosulski, Ed.DNew York University Stern School of Business@sosulski
[email protected] kristensosulski.com
In this session you will learn strategies fortelling a story
using data. Emphasis will be placedon creating readable and
interpretablepresentations.1
The design of an experimental learning course in operations
management for MBA students.
Welcome. Were here to share with you how we reimagined your
traditional operations management courses for full-time MBA
students. 2
Key objectiveHow we designed the courseThe experiential part of
the courseActivities to engage students in experiential
learning
Welcome. Were here to share with you how we reimagined your
traditional operations management courses for full-time MBA
students. 3
I. Objective: For students to learn operations management in an
authentic setting in real companies. To learn about the educational
goals, literature review and outcomes refer to Operations
Management Outside of the Classroom: An Experiential Approach to
Teaching Enabled by Online Learning:
https://www.bankstreet.edu/occasional-paper-series/34/operations-management-outside-of-the-classroom/
Welcome. Were here to share with you how we reimagined your
traditional operations management courses for full-time MBA
students. 4
II. HOW WE DESIGNED THE COURSE
Welcome. Were here to share with you how we reimagined your
traditional operations management courses for full-time MBA
students. 5
Used NYC as our classroom.
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Studied the business processes of 6 or more companies on
location in NYC.
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Experienced business operations in practice through observation
and interaction.
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With little time for classroom lectures, students learned
foundational concepts and models online and through in-class
mini-lectures.
We still need to teach the core concepts, we did it online
instead of using class time for lectures9
The online content was comprised of structured video lessons
with an introduction, problem walkthrough, and assignment guide you
in learning the foundational concepts.
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The experiential part of the course.
WHERE DID STUDENTS GO? WHAT DID THEY LEARN?
At Maher Terminal, Port Elizabeth, NJ students study logistics
and the global supply chain.
In advance of every business we visited, there was a pre-site
visit challenge 12
At Whole Foods students study the waiting lines. They observe
and record customer arrivals, never of cashiers, and service
times.
In advance of every business we visited, there was a pre-site
visit challenge 13
At the NYC Taxi and Limousine Commission students observe the
inspection station to learn how quality is measured and
ensured.
In advance of every business we visited, there was a pre-site
visit challenge 14
At JetBlue students analyze boarding and deplaning
processes.
In advance of every business we visited, there was a pre-site
visit challenge 15
At FreshDirect students analyze the scheduling of delivery
trucks and routes
In advance of every business we visited, there was a pre-site
visit challenge 16
Students interact and engage with the urban experience products
produced byIntersection such as LinkNYC and MTA on The Go from the
perspective of an operations consultant.
In advance of every business we visited, there was a pre-site
visit challenge 17
HOW DID WE ENGAGE STUDENTS AS ACTIVE LEARNERS?
Welcome. Were here to share with you how we reimagined your
traditional operations management courses for full-time MBA
students. 18
Designed key student activities before, during, and after the
site visit.
Pre-Site Visit Activities
Site Visit Activities
Post-Site Visit Activities
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Pre Site Visit ActivitiesAll students address questions posed in
the pre-site visit challenge.
A select number of students provide a 5-minute PowerPoint
presentation of their key findings from the pre-site visit
challenge. They must also list three key questions for the speaker
at the site visit that are based on the operations management
topics being studied.
Site Visit ActivitiesA handout that guides and focuses students
on what they should be observing.
It is the responsibility of the student during the site visit to
be active and ask questions related to operations management of the
speaker. It is the responsibility of the student to be active and
ask questions related to the speakers operations management duties
during the site visit.
Post Site Visit ActivitiesAll students will write a reflection
paper about the key takeaways from the site visit as related to
operations management.
Select students will lead a ten minute discussion about the site
visit that includes a the key takeaways from the site visit, and
the answers to the questions posed in the pre-site visit
presentation.
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Have you incorporated field work and/or site visits into your
teachings? Are there techniques and strategies that have worked
well for you? Share your comments on the blog post that accompanies
this presentation:
http://www.kristensosulski.com/2016/02/designing-experiential-learning
Also feel free to contact me on twitter @sosulski.
Questions? Comments?Copyright 2016 Kristen Sosulski
[email protected] @sosulski kristensosulski.com
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Thank you!Professor Kristen Sosulski, Ed.DNew York University
Stern School of Business@sosulski [email protected]
kristensosulski.com
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