Digital First

Andy LandDigital Programmes Manager, The University of Manchester Library

Digital First is a commitment to working differently.

Through Digital First all aspects of our working environment– how we communicate, how we manage our documents,

how we capture and use information, how we think of workflows and processes, how we develop services – will

change.

The Library, and the staff working within it, will commit to embracing digital in preference to analogue, where there is

value in doing so

Services reflect the Digital First ethos

Our resources, systems and processes will be seamless, customer-focused and personalised, and will ensure effective working. We will emphasise digital solutions that will offer rapid and location independent access to resources and services at point of need.

Digital services and workflows project

• reviewing all of the Library’s customer facing service interfaces, ensuring digital access into these services is available and ensuring processes are as automated as possible

• January 2017 – June 2019

Developing staff digital skills

There are many challenges facing the University and in order to deliver our strategic goals we must develop staff to be competent and responsive to thechanging demands and empowered to find solutions.

Digitally Skilled project

• providing a programme of skills development and opportunities for Library staff

• Feb 2016 – July 2018

Providing staff with the equipment they need

The University will provide up-to-date IT systems and equipment that can be integrated with a variety of digital technologies and deliver a high-quality experience for students and staff.

Equipping us for digital project

• providing the hardware and software we need

• April 2016 – October 2017

Better use of digital communication

Our staff will be supported and developed to work as a single team in delivering efficient and effective services

Enabling digital communications project

• Putting in place tools, guidelines and training to support effective digital communication

• Mar 2016 – Sept 2017

More efficient document management

-Systems and processes are effectively aligned and fit for purpose; are efficient, flexible and agile-It is crucial that the University discharges its legal responsibilities effectively and without disproportionate administrative burden.

Document management and collaboration project

• To put in place a full digital document management and collaboration service within the Library

• Summer 2017 – June 2019

Digital capture, analysis and presentation of management information

…detailed analysis of costs, delivery against agreed performance standards and customer effectiveness feedback, benchmarked externally where possible.

Data driven decision making project

• Ensuring data collection and its analysis is as automated as possible and that staff have the knowledge and skills to make best use of such data

• January 2017 – Summer 2018

Digital Pioneers

• Help identify and implement digital quick wins in their area

• Support the Digital First projects

• Champion the Digital First programme.

Programme benefits

• Customers benefit from an improved customer experience and can access services in a way that suits them

• The Library has a more flexible, digitally skilled and digitally confident staff team

• stronger information governance and process management is in place

• Workflows and processes are as automated as possible

?andy.land@manchester.ac.uk @andyjland;