Divisional Operations Manager (DOM)

Induction Programme 2011

Module: DOM2

Module aim

To provide newly appointed Divisional Operations Managers (DOM) with clarity around the people

specific elements of their role

Module timeline

Insert visio timeline

Learning objectives

By the end of this module delegates will be able to:

• List the key management accountabilities of the DOM role

• Show an understanding of the key principles for successfully managing remote teams

• Demonstrate how to complete a people master plan

• List the people based metrics used within the balanced scorecard

• Demonstrate how to carry out an effective coaching session

• Show how to create a stakeholder map

• Demonstrate how to create a customer centric Divisional strategy

Module topics

People - Management accountabilities

Managing remote teams

Developing a people master plan

People based metrics (The balanced scorecard)

Effective Coaching

Customer - Stakeholder management

Keeping the customer at the forefront of Divisional strategy

People

Management accountabilities

Managing remote teams

Developing a people master plan

People based metrics

Effective coaching

Customer

Stakeholder management

Keeping the customer at the forefront of Divisional strategy