To theSeminar Presentation

OnIntroducing E-Governance in Bangladesh and the Opinion of Common People: A Study of District E-

Service Center, Sylhet

Name Reg.no.Farah Tahsin 20102370

09Md. Bashir Uddin

2010237042

Nadim Miah 2010237055

Md.Sabbir Ahmed

2010237056

Habil Uddin 2010237076

Asad Miah 2009237068

Submitted by

Submitted toMd. Assraf SeddikyAssistant Professor

Department of Public Administration Shahjalal University of Science and Technology, Sylhet

Course no.: PAD 400Date of submission: 03/01/2013

INDEX

Abstract Key words Introduction Objectives of the study Meaning of Governance Meaning of E-Governance Functions related to E-Governance Functions at the local level Barriers to provide services on the Development Opinion of the common people regarding E-Governance How the service can be strengthen The Result of Proper Service on the Development Own View Conclusion Reference

Keywords

E-Governance technology communications common people development

To explore the technical and human resource problems.

To identify the types of benefits of the local people through accessing e-services.

To reveals the instructions regarding strengthens of e-services for ensuring local development.

Specific Objectives

Broad Objective

Objectives of the Study

To find out the efficiency and effectiveness of E-Governance at local level/Zila Parishad

‘Governance’ is the undertaking of activities, management of resources, organization of men and women by groups of people, communities, local government bodies, business organization and branches of the State (Legislature, Judiciary and Executive) through social, political, administrative and economic arrangements that meet the daily needs of the people and ensure sustainable development. (Hye, 2000)

Meaning of Governance

Speed

Transparent

Responsive

Accountable

MoralSMAR

T

Meaning of E-Governance

E-governance

Participatory democracy

Decentralization

Efficiency & effectiveness

Public policy

Citizen services

Accountability & Transparency

Corruption

Development Administration

Globalization

Accessibility & awareness

Partnership

ICT

G2G

G2B

G2C

Figure: E-governance and Development Administration

Developing government-wide information infrastructure, shared networks, data centers, business processes, and one-stop service delivery centers

Formulating e-laws and frameworks for IT (information technology) governance

Mobilizing, prioritizing, and allocating resources for E-Governance infrastructure and services

Monitoring, evaluating, and communicating lessons of experience, providing feedback, and ensuring accountability

Functions related to E-Governance

To achieve maximum capabilities of ICT tools in E-Governance practice at the local level.

Requiring strong leadership to promote local E-Governance objectives.

Inclusion of local E-Governance approach in the strategic plans of individual organizations.

Functions at the Local level

To establish a local network connecting all the computers in the local administration, or at least one computer in each organization.

To implement a pragmatic information system at the local government level

Functions at the Local level (Cont.)

To function itself in accordance with the strategy that large municipalities will use a high speed connectivity.

Inadequate ICT Infrastructure within the government

Inadequate access to ICT by government officials

Non-acceptability of IT systems

Barriers to provide services to the common people at the local level

Lack of incentive structure for government officials

Lack of adequate training programs

Lack of reliable maintenance

Lack of sustainability of IT Systems

Barriers to provide services to the common people at the local level(Cont.)

Frequent, unpredictable transfer of government officials

Lack of ownership of IT systems

Lack of Bangla standardization

Technological problem

Positive opinion

Opinion of the common people regarding E-Governance

Solving of people’s land related problems and providing quick information about the easier buying and selling procedure.

Direct complaining of any matters in a more proper and digital way to the Deputy Commissioner.

Getting the chance to conduct cases against the government.

Getting services concerning on the matters of license approval regarding any trade related matters, lease of Jalmahals, consideration of the matter of Birth Certification and Election process etc.

Known by a very few number of people.

Lack of understanding regarding the use of service.

Lack of transparency regarding the types of services.

Negative opinion

Time consuming process of submission and approval of application.

Absence of spontaneous service providing by the employees.

Absence of providing services to more than 1 person at the same time.

Misbehavior of the employees with the poor and illiterate people.

Unwillingness of the employees to support the applicants in the matters of complain and application.

Negative opinion (Cont.)

How the Service can be Strengthen

Proper advertisement need to be done.

The instructions regarding how to get services should be made clear.

Reform should be introduced in the time consuming process of submission and approval of applications.

Employees should be friendly with the applicants.

The types of services should be listed and declared transparently.

Employees should provide the service spontaneously.

Chances should be provided to the people so that they can get services at a same time.

The Result of Proper Service on the Development

E-Governance will greatly simplify the process of information accumulation.

It will empower people to get involved in the process of decision making.

It has the opportunity to strengthen the fabric of democracy.

It will help to ensure that information regarding every work of public welfare is easily available .

It will ensure much more transparency in order to reduce corruption.

The Result of Proper Service on the Development (Cont.)

It has the potentiality to make every government department responsible.

It will offer better management, greater convenience, revenue growth, cost reductions etc.

It will help business access information that might be important for them at a click.

E-Governance practices can make it possible for people to get their work done online .

Own viewPeople are not familiar with the electronic services. Remote areas are not reach high technologically developed.Lack of electricity supply, load seeding is very much high.

Corruption in administrative body.

Lack of people’s participation .

Budget is insufficient at e-service level.