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E-MAIL COMMUNICATION SURVIVAL GUIDE
Aleš Sušnik
everyday communication
became e-communication
msn, gtalk, yahoo messenger, skype, icq, aim, twitter,
koornk, facebook...
... and of coursee-mail
coffeee-mailcoffeelunchcoffee
more coffeee-mail
or...
coffeee-mail
meeting + coffeee-mail
meeting + lunch+ coffeecoffeecoffeee-mail
at the end of the day...
time management
e-communication always and
everywhere?
expected?
somebody sends you and e-mail and after 30 second calls you on the phone if
you got the e-mail?!?
demanded?
when John started his new job he signed that he received:
notebook blackberry
nokia usb internet vpn access
... ?
cost managment
equipment amortization,
planning depreciation of fixed assets
equipment management,
upgrades, failures
what do you cost your company?/how
much do your employees cost you?
what does your employer pay you for? to write and read e-mails?!?
survivalguide
1. don’t look for emotions in
e-mail(s)
relationsemployee
<=> superior
if you see emotions in e-mail(s)...
stop(already!)
punctuations (, . ;)&
emotional response
2. e-mail is a tool to achieve
goals / results
more effectivegoal / resultorientated
3. e-mail is not always the most effective way of communication
Re:'sCC:'s
BCC:'s
use the
phone!
4. The 4 hour rule of not replying to
an e-mail...
...which pissed you off!
Sometimes it's hard, sometimes I would love to puncture somebody’s tires,
strangle his canary, cripple his hamster, cross his guinea pig with an emu.
But after 4 hours, I just answer the email, his tires aren't punctured, canary
is still alive, hamster is still happily spinning it's wheel, emu is still
unsatisfied , guinea pig is still in one piece.
survival guide
1. don’t look for emotions in e-mail(s)2. e-mail is a tool to achieve / accomplish goals3. e-mail is not always the most effective way of communication4. The 4 hour rule of not replying to an e-mail
how?
selfdiscipline
time
and ever more...
time
Q&A
koornk: aleshtwitter: alessusnikfacebook: Aleš Sušnik
e-mail: [email protected]
blog: www.wtf.si
Contact:
