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Understanding the art of communications is essential for any successful person. Do you know what the curse of knowledge is? What makes your listening better? What makes your message more effective #WikiCourses http://wikicourses.wikispaces.com/Topic04+Effective+Communications http://www.youtube.com/playlist?list=PL7gQ0ht5fZju80r-zP9LYs1QBed0WYlW-
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Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Effective Communications
Mohammad Tawfik
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Understanding
Communications
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Tappers and Listeners
A little game to start with!
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Understanding
Communications
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Why do we Communicate?! To change behavior
To get action
To ensure understanding To persuade
To get and give
Information
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Forms of Communication
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Effective communication depends on
skills in receiving messages as well
as on skills in sending them.
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Phases linking sender and receiver
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Misunderstanding
Creating the Message:
• Non-clear message content
• Unfamiliarity with situation or receiver
• Emotional conflicts
• Inability to express ideas
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Misunderstanding
Transmitting & Receiving the message
• Physical Problems
• Conflicting Signals
• Overflow of signals
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Misunderstanding
Understanding the message
• Different background
• Interpretation of words
• Emotional reactions
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
How to improve communication?
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
First Step: Listen
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Remember:
Seek first to understand, then
to be understood! Stephen Covey
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Set your body language!
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Stop Multitasking
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Stop Multitasking
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Seek Clarifications
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Do not think about your response!
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Don’t Finish Sentences
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Read Body Language
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Second Step: Connect
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Build Credibility
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Show Congeniality
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Third Step: Clarify
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Use their language!
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Avoid technical jargon
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Use stories
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Be precise
Effective Communications Mohammad Tawfik
#WikiCourses http://WikiCourses.WikiSpaces.com
Be Simple