EFFECTIVE CRISIS

MANAGEMENT

PERSENTED BY:

ABDUL QAYOOM

Reason for Topic Selection

To solve unstructured problem.

How to implement management tools in critical situation

To Establish effective plan.

How to achieve goal in crisis.

ARTICLE-1

Six steps to effective management during change

Establishing Objectives

Organize and Plan

Communicate

Motivate

Develop Staff

Measure and Analyze

ARTICLE-2

Skills that Manager have:

Creative Problem Solving Skills

Communication Skills:

Conflict Management Skills

Negotiation Skills

Self-Awareness and Improvement

CASE STUDY

Maple leaf foods was suffering from the crisis ( listeriosis outbreak).

He buy back the stock of $20 million through which several lives were saved.

Statement reflects the priorities and importance of customers and also legal liability.

He understand his responsibility and tried to resolve it by making decision under the

boundaries of legal laws.

“To those people who are ill, and to the families who have lost loved ones, I offer my deepest

and sincerest sympathies” Maple Leaf Chief Executive Officer Michael McCain said in a

statement.

Michael Mc Cain

CRTICAL EVALUATION

Contradictions amongst the articles

The first Article emphasize on steps which manager should use at the

critical situation and also can be used to improve the organizations

performance.

The second article emphasizes on the skills which managers should

have, but on the contrary most of the managers have not all skills.

Sometimes the organization suffers at some level just because of the lack

of skills.

SIMILARITIES AND

DIFFERENCES

All the steps are related and similar what we have studied. These all

steps help us at the time of decision making and establishing goals. We

have studied some steps about traditional and MBO approach which

follow these steps eventually.

These skills have been studied from theories as well at the time of

decision making and reducing the conflict between coworkers. Most of

the managers focus on the communication and problem solving skills.

At each managerial levels have different skills.

Application in Pakistan

It started working in year 1947 from posts and telegraphs

In 2008 the company was firing the employees due to lack of

skills and salaries expense.

The labor strike was held and affect the company’s reputation

very badly.

Company took some effective steps to overcome this problem.

PTCL has started hiring the more qualified people.

Training for new hired employees.

Customer response increased.

Company become stable in the competitive

market.

CONCLUSION

It includes certain steps and skills which a manager should implement

in that situation.

It evaluates and controls the situation through which company is

passing.

It gives reliable results when steps are followed carefully.

RECOMMENDATIONS

Managers follow the steps and skills in critical situation.

Mangers face different problems and analyze the problem attentively.

Organization must be flexible.

They should be able to make the changes in the company’s culture.

Thank you