Everyone Loves SharePoint. Keys to Training #SPSOsloLiz Sundet– Business Relationship Manager-Focal Point SolutionsOctober 22nd, 2016

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About Me• Liz Sundet– Business Development Manager• MBA, PMP, CBAP, CSM

• Musician: Dog Lover:

• Biker: “Throttles, not pedals”• Email: lsundet@earthlink.net • Follow on Twitter: @percusn

• Connect with me on LinkedIn • http://www.linkedin.com/in/lizsundet/

• Blog: itsocialbutterfly.wordpress.com

Dog Shaming--“Users are like puppies, they don’t come trained” – Raymond Mitchell

@SharePointPuppy#SharePointPuppy

Discussion Areas:• What are the different learning styles• VARK Model

• How to use the learning styles when training SharePoint users• Other techniques for training users• Coaching techniques• 3 point technique (Show-Guide-Train)• Gamification for training users

• Things to remember to select the right types of training

Reference: http://vark-learn.com/

Visual Aural

Reader/Writer

KinestheticIn

form

ation

Information

How to set up a tentVisual = “Cool there’s pictures”

Aural = Read directions out loud and do one step at a time

Reader = Follow directions by reading the entire manual before starting with step 1

Kinesthetic = take out of box and start setting up based on what they have seen or what seems logical to them

Visual

Category 1

Category 2

Category 3

Category 4

0123456

Charts

Series 1 Series 2 Series 3

Aural Learner

Talk it out

Recorded Instructions

Repetition

Repetition

Repetition

Reader/Writer Learners

ManualsWebsite

ListsWhiteboards

Kinesthetic Learner

Types of SharePoint Training

Drawbacks to Traditional Classroom Training?

Coaching

Drawbacks to Coaching?

Show-Guide-Train

Gamification in SharePoint

Game Training for SharePoint

Drawbacks to Gamification

Key points from the session• VARK Model– go to http://

www.vark-learn.com/english/index.asp for your own assessment of what your learning style is as well as more information.• How VARK styles are applied to training so everyone will love it• Use of Coaching, Show-Guide-Train and Gamification techniques

that can be used to enhance VARK styles for even better training• Start simple, build upon each concept

Remember• SharePoint is like a puppy:

• You need to feed it, play with it, apply crawl-walk-run and constantly have training on it.

• If you leave SharePoint alone, you will end up cleaning up a lot of crap

• Positive reinforcement with “treats”! It’s great for user adoption and training, so make it a game

• Repetition is key to success• People love a happy puppy and

everyone should love SharePoint @SharePointPuppy#SharePointPuppy

Questions??

About Me• Liz Sundet– User Experience Manager• MBA, PMP, CBAP, CSM

• Musician: Dog Lover:

• Biker: “Throttles, not pedals”• Email: lsundet@earthlink.net • Follow on Twitter: @percusn

• Connect with me on LinkedIn • http://www.linkedin.com/in/lizsundet/

• Blog: itsocialbutterfly.wordpress.com