FA30

TCC

• Timothy Baignet– 520-483-5424 (cell)– timothy.g.baigent.civ@mail.mil

• https://ikn.army.mil/apps/tccv2– Classes– Smart cards– Smart books

Baigent’s hierarchy of cultural needs

Knowledge = facts. Understanding is the ability to use those facts in the correct way.

Only self and mission (kill them all and let God sort it out)

Humility with “know” knowledge EX. Does not know the culture also does not knowwhat they don’t know. Double ignorance.

Humility with cultural knowledge. EX. Left hand, don’t show bottom of feet…

Good interpersonal skills, humility and cultural knowledge.

Understanding of the psychology, sociology, anthropology, politics of an areaand how to use that in their culture. (cultural understanding).EX. understand Arab pride and how to use that in a negotiation. Understandingthat in many nations the second party is the radical party (Hamas/Palestine,Hezbollah/Lebanon, Muslim Brotherhood/Egypt, Wahab/Saud relationship)

Why Culture

• The use of proper cultural resources has demonstrated a proven reduction in kinetic activity. According to Col. Martin Schweitzer, Commander of the 4th BCT 82nd Airborne, the unit’s combat operations in Afghanistan had been reduced by 60 percent over a period of eight months using cultural assets. (David Rohde, October 5, 2007, "Army Enlists Anthropology in War Zones". New York Times.)

Cultural Work Sheet

• Values (what is important to the people)• Behaviors (what people do)• Norms/Characteristics (pride/reserved, social interaction)• Beliefs (religion, truths, superstitions, experiences)• Language (heart language, misunderstanding, proverbs)• Symbols (things, events)• Social (age, gender, social status, nomadic)• Political (power of position vs. power of person)• History (identity, cyclical nature can be predictor)• Economics (Hawala, production, distribution of wealth)• Climate (temperature, seasons, weather patterns) • Geography (water, location, terrain)• Military (how influential/viewed, how funded)• Popular Culture (current events/trends. Youth/”lower class” movements)• Food (different tastes, cultural norms around food)• Events are captured in time and place. May not transfer. (Care of sub-cultures)

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Photo Courtesy of U.S. Army

Rapport is…

“Confidence which leads to a willingness to cooperate.” FM 2-22.3

“Based on mutual respect and fostered by treating [people] with dignity and humanity.” Cross Cultural, Rapport Based Interrogation, FBI

TIM

Attention

CoordinationPositivity

Photo Courtesy of U.S. Army

Essential Components

Attention

Photo’s Courtesy of U.S. Army

Interest in “Other”• Small Talk• Listen and Validate (Active Listening)

Mutual Goal• Identify Common Concerns

(Bridge Building)

Interest in the Relationship• Greet Properly• Interact Appropriately (Humility)

Positivity

•☺ Smile ☺

Photo Courtesy of U.S. Army

Warm and Friendly

• Food and Drink• Relax

CARE• Concern• Acknowledge• Respect• Empathize

Coordination

Photo Courtesy of U.S. Army

Awkward at First• Appear comfortable• Laugh with each other

Lots of Reassurance• “Thank You”• Forgive Errors• Clarify Communication(reframing)

Establish Trust• Be a Little Vulnerable• Deliver on Promises (Caution)

Attention

Positivity

Coordination

• Interest in “Other”• Interest in Relationship• Mutual Goals

• Warm and Friendly• Show Hospitality• CARE

• Awkward at first• Lots of reassurance• Establish trust

Short-Term Rapport

Attention

Positivity

Coordination

• Sustain initial gains• Remember details• Begin to establish goals

• Trust rewarded• Validate concerns• Allow disagreement

• “Soft-agreements”• Testing relationship

Medium-Term Rapport

Attention

Positivity

Coordination

• Regular reinforcement

• Firm agreements• 5 love languages

• Focus on what works• Recognize success

• “Friendship”

Long-Term Rapport

Skills

• Bridge Building• Active Listening• Reframing• Mirroring• Stealing an argument

Questions?