Mr. John Baker General Counsel Uniformed Services University jbaker@usuhs.mil Mr. John Baker (COL, USA, JAG, Ret) is the Uniformed Services University’s General Counsel. He has held this position (and that of Assistant Professor) since 2000, and has been a member of the MedXellence faculty for seven years. Mr. Baker has 23 years experience as an Army Judge Advocate with publications in The Advocate and Military Law Review, and has written opinions as an Appellate Military Judge on the Army Court of Criminal Appeals. He has also served as an Associate Professor at the US Military Academy and as a civilian attorney for the Defense Legal Services Agency. He is a graduate of the U.S. Military Academy and obtained his Juris Doctor (JD) Degree from the University of Maine, and his Master of Laws (LLM) degree from New York University. His areas of expertise include: criminal law, international law, health law, intellectual property law, and professional ethics.

Dr. Galen L. Barbour Director, Health Services Administration, Preventive Medicine and Biometrics Uniformed Services University of the Health Sciences gbarbour@usuhs.mil Dr. Barbour (former Capt, USAF MC) is the Director of the Health Services Administration Division, and Professor of Preventive Medicine and Biometrics at the Uniformed Services University of the Health Sciences. As professor of Preventive Medicine, USUHS, he provides leadership and overall direction to the education and research efforts of the Division of Health Services Administration and along with academic involvement in the Department's graduate level programs including the Masters in Public Health and the Masters in Healthcare Administration and Policy. He oversees and directs the Medical Executive Skills Training Course, organizes and coordinates the research efforts of the Division in areas of performance measurement, efficiency and health services delivery. During his career, Dr. Barbour held various clinical and academic positions including: Director of Planning, Education and Performance Improvement and Professor of Medicine, Georgetown Medical School and George Washington School of Medicine; Associate Chief Medical Director for Quality Management, Department of Veterans Affairs Central Office Headquarters; Chief Medical Service, Professor and Vice-Chair, Department of Medicine Hampton, Virginia VA Medical Center and Eastern Virginia Medical School; and Director, Hemodialysis Unit and Associate Professor of Medicine, Little Rock Arkansas VA Medical Center and the University of Arkansas School of Medicine. A Graduate of the University of Arkansas Medical School, he is Board Certified in Internal Medicine and Nephrology and has published numerous articles, books, chapters and educational materials in more than 40 years in academic medicine. On active duty (1966-1968), Dr. Barbour served as the Officer in Charge of the Dispensary Branch, USAF Hospital, Sheppard AFB; he was awarded a Commendation Medal at the completion of that tour. His areas of interest/expertise include health services and population health research, health care management, and performance measurement and improvement. Dr. Barbour regularly teaches modules and classes at the medical student and graduate student level.

Dr. Patricia A. Buss Senior Medical Director Health Net Federal Services patricia.a.buss@healthnet.com Patricia L. Buss (CAPT, MC, USN Ret) is the Senior Medical Director for Health Net Federal Services in Arlington, Virginia. Dr. Buss has 17 years in executive medicine with extensive experience and comprehensive understanding of healthcare quality, patient safety, health plan benefit development and administration. As medical director for Health Net Federal Services (2008-present), Dr. Buss is involved on a daily basis with quality and benefit issues. She has 21 years of experience in the U.S. Navy, holding various positions including the Deputy Chief Medical Officer, TRICARE Management Activity where she provided oversight for a range of quality improvement, patient safety, population health/medical management, and behavioral medicine programs that impact the direct care and purchased care components of the TRICARE Military Healthcare System. Additional positions include: Executive officer (US Naval Hospital Okinawa) and Chief of Clinical Staff (National Naval Medical Center) where she contributed expertise in crisis management, public relations, and change leadership. Dr. Buss obtained her MD degree from Brown University and her MBA from George Mason University. Her areas of expertise include healthcare quality, health plan benefit development and administration, and DoD/TRICARE medical policy.

Mr. Frank Cassagnol MedXellence Program Manager Uniformed Services University frank.cassagnol@usuhs.mil Frank Cassagnol is the program manager for the MedXellence Course. He served in the US Marine Reserves for 8 years and was a civilian employee in Japan at Commander Fleet Activities Yokosuka for 6 years. He has a BS in Business Administration. His areas of expertise include Project Management and Marketing.

Carol J. Cooper, JD, LL.M. Deputy General Counsel TRICARE Management Activity carol.cooper@tma.osd.mil Carol J Cooper (CAPT USN JAG, Ret) LL.M., is currently TRICARE Management Activity’s (TMA) Deputy General Counsel. In this position, she provides TMA leasdership support in programs, policy, and legislative issues. CAPT Cooper has 27 years experience in the U.S. Navy, Judge Advocate General’s Corps 1978-2005, holding various positions including: Executive Officer, Naval Legal Services Office National Capital (Metro DC area); Commanding Officer Naval Legal Services Office Pacific (Hawaii, Guam, Japan); Director, Appellate Defense Division, Office of the Judge Advocate General; Appellate Judge, Navy Marine Corps Court of Appeals; Staff Judge Advocate, National Naval Medical Center; Staff Judge Advocate, Navy Bureau of Medicine and Surgery. She obtained her BA, Master of Accountancy (MAcc), and Juris Doctor (JD) degrees from Florida State University, and her Master of Laws (LL.M.) degree from George Washington University. Her areas of expertise include the DoD Quality program, DoD/VA sharing, managed care medical benefits, and DoD pharmacy program benefits.)

Dr. Raymond “Tres” Crawford Assistant Professor, Health Services Administration Uniformed Services University rcrawford@usuhs.mil Dr. Crawford (Col, USAF MC, Ret) is an Assistant Professor in the USU Health Services Administration Division and Medical Director of the University’s Military Health Services Research Center (MHSRC). During his 25-year Air Force career, Dr. Crawford held various clinical positions including Surgical Department Chair at Maxwell AFB, AL; and leadership positions including command of the hospitals at Edwards and Shaw AFBs, Deputy Command Surgeon at US Air Forces, Europe, and Director of the Clinical Quality Management Division for the Surgeon General at Bolling AFB, DC. Following retirement, he has served as the Director of the DoD Civilian External Peer Review Program (later the National Quality Management Program) and as Senior Clinical Scientist at SAIC where he manages the TRICARE Europe Nurse Advice Line. Dr. Crawford obtained his undergraduate and MD degrees from the University of Arkansas, and his MBA from Troy University. His areas of interest/expertise include health services and population health research, health care management, and health care quality management.

Mustafa Dajani IT Coordinator, Health Services Administration Uniformed Services University of the Health Sciences mustafa.dajani.ctr@usuhs.mil Mustafa Dajani is currently the IT Coordinator, Health Services Administration, Preventive Medicine and Biometrics, Uniformed Services University, Bethesda, MD. Mr. Mustafa’s responsibilities include the design, implementation, and maintenance of all aspects of the MedXellence website (http://medxellence.usuhs.mil). Besides his duties for the MedXellence program, he maintains the department website (http://www.usuhs.mil/pmb/hsa/) as well as several servers dedicated to housing and centralizing secure data utilized for mission-critical applications and research. His area of expertise includes IT design implementation, and planning.

CDR Glen Diehl Program Director and Assistant Professor Uniformed Services University of the Health Sciences glen.diehl@usuhs.mil

Glen Diehl, PhD is a Commander in the U.S. Navy and Assistant Professor at the Uniformed Services University in Bethesda, MD. CDR Diehl obtained his PhD from American University with a focus in Public Policy and Economics. His Master’s Degrees are from the Naval War College and Baylor University. CDR Diehl’s shore assignments include: Legislative Liaison for the Secretary of the Navy’s Office of Legislative Affairs (portfolio focus on humanitarian assistance and health policy). He continues his work the U.S. State Department and the Defense Security Cooperation Agency that began while at Legislative Affairs. Additionally he served as an Assignment Officer/Detailer, Flag Aide, Administrative Officer and Department Head. His operational duties include tours with the USS THEODORE ROOSEVELT (CVN 71) and the 2ND Marine Division.

Dr. Michael Dinneen Director, Strategic Planning and Business Development Office of the Assistant Secretary of Defense for Health Affairs michael.dinneen@ha.osd.mil Michael Dinneen (CAPT USN MC, Ret) is currently the Director, Strategic Planning and Business Development, Office of the Assistant Secretary of Defense for Health Affairs. He obtained his MD and PhD degrees from the Medical College of Virginia.

His areas of expertise include strategic planning and business transformation in Federal Healthcare, skilled communicator, accomplished clinician and educator, and managing complex healthcare systems in a changing healthcare environment.

Kevin A. Dorrance , CDR, MC USN Department Head, Internal Medicine National Naval Medical Center kevin.dorrance.@med.navy.mil CDR Dorrance manages the National Naval Medical Center (NNMC) and Walter Reed Army Medical Center (WRAMC), Internal Medicine Departments, overseeing several diverse specialty clinics to provide quality medical care for active duty and distinguished federal service members, retirees, and their families. He directs medical treatment programs across the General Internal Medicine, Nephrology, Rheumatology, Infectious Disease, Endocrinology, Allergy, Diabetes Care Center, and Gerontology clinics. CDR Dorrance has worked as a General Internist for 11 years.

Sandra Elliott Program Analyst, Health Services Administration Uniformed Services University selliott@usuhs.mil Sandra Elliott, M.S.A. is currently the Program Analyst, Health Services Administration, Preventive Medicine and Biometrics, Uniformed Services University, Bethesda, MD.

Ms. Elliott is the point of contact and coordinator for budget, procurement, data system and other administrative matters for the MedXellence program. She prepares financial reports for personnel costs, travel, service, procurement requirements, and status of contract expenditures, and tracks expirations dates and funds. Ms. Elliott's primary responsibility is managing the faculty's CME activity files and analyzing MedXellence evaluations for participant growth and course improvement.

Previous position and responsibilities include Program Coordinator for the National Capital Area Pediatric Residency Program. In this capacity, she managed administrative-related issues for 37 interns and residents both at Walter Reed Army Medical Center and National Naval Medical Center. In addition, she managed pediatric rotation schedules for medical students; residency program files for accreditation and site visits; and developed marketing and recruitment tools to third year medical students.

Ms. Elliott obtained her Masters from Trinity University, Washington, DC. Her areas of expertise include program evaluation and management.

CDR James Ellzy Chief Department of Family Medicine DeWitt Army Community Hospital james.ellzy@amedd.army.mil

CDR James Ellzy has 13 years of service in the U.S. Navy. He currently serves as the Deputy Medical Director and Director for Clinical Quality, Office of the Chief Medical Officer, TRICARE Management Activity, Falls Church, VA. He is also the Vice Chairman of the DoD Pharmacy and Therapeutics Committee and faculty for the Navy’s Clinic Management Course. Collectively, the four Medical Directors in the Office of the Chief Medical Officer: (1) conduct clinical reviews and provides clinical based decisions for benefit appeals, changes, and emerging technology, (2) provide information for benefit clarification, (3) provide clinical oversight of programs for patients with special needs, and (4) foster cross-system communication of benefit issues, changes and clarifications through the monthly Medical Directors Forum. Prior to serving at TMA, CDR Ellzy served as the Lead in the Office of Clinical Quality at Naval Medical Center San Diego (Balboa) where he was in charge of Population Health as well as ORYX, NPIC, and NSQIP metrics. CDR Ellzy obtained his M.D. from East Tennessee State University. Dr. Ellzy is a board-certified family physician. His areas of expertise include: Population Health, Medical Informatics, Coding and capturing productivity.

Mr. Todd Gibson Chief of Business Planning TRICARE Management Activity todd.gibson@tma.osd.mil Mr. Todd Gibson, (CAPT, MC, USN Ret) currently serves as Chief, Business Planning for the Portfolio Planning and Management Division, TRICARE Management Activity. In this position, Mr. Gibson chairs the Military Health System Business Planning Workgroup: a tri-service team responsible for providing the necessary focus points for coordinating, developing, implementing, and overseeing the MHS Business Planning process and the Business Planning Tool. He is responsible for developing the direction of Uniformed Services and TRICARE Regional Offices use in developing annual business plans. Additionally, Mr. Gibson is actively engaged in facilitating collaboration/sharing opportunities between the Departments of Defense and Veterans Affairs. Mr. Gibson obtained his MBA degree from Webster University.

Mr. William “Mike” Hirst, BSN, MPH, CPHQ Epidemiologist/ Data Service’s Director Population Health Consultant Southcentral Foundation, Anchorage, AK hirstw@gte.net Mr. Hirst currently serves as an Epidemiologist and Data Services director for Alaska’s largest tribal health organization, where he oversees data collection, analysis and performance evaluation for the organization. Maj Hirst (USAF, Ret) has over 20 years of military experience, beginning his career in the enlisted ranks. He’s served as a Population Health Consultant and Epidemiologist with the Air Force Medical Service’s Population Health Support Division, was a member of the National Quality Management Program/Scientific Advisory Panel and the DoD Population Health Working Group. Mr Hirst obtained his BSN from the University of Central Florida and his MPH in Epidemiology from the University of South Florida. Mr Hirst is a Certified Professional of Healthcare Quality with extensive experience in the areas of process improvement and outcomes management.

Mr. Brandon Ho HIPAA Compliance Specialist Pacific Regional Medical Command brandon.ho@us.army.mil Brandon Ho is the HIPAA Compliance Specialist for the Pacific Regional Medical Command based at Tripler Army Medical Center in Honolulu, Hawaii. In this position, he ensures compliance for PRMC with both the security and privacy rules for the Health Insurance Portability and Accountability Act. He has 10 years clinical experience in Surgical Services and 6 years of experience as an educator at a parochial school in Honolulu, Hawaii. He was hired by BearingPoint Inc. as a Management Analyst in 2004, overseeing HIPAA Compliance for the Pacific Regional Medical Command. He then moved to the U.S. Army to continue work as the PRMC HIPAA Compliance Specialist. He has presented at several functions throughout the country combining his experiences as a teacher and Subject Matter Expert for patient confidentiality to encourage continued respect for patient rights at all levels of patient care. Mr. Ho obtained his CIPP (Certified Information Privacy Professional) from International Association of Privacy Professionals.

COL Michael D. Lewis Assistant Professor Uniformed Services University of the Health Sciences Principal Investigator Congressionally-mandated Longitudinal Study on Military TBI Defense and Veterans Brain Injury Center (DVBIC) mlewis@dvbic.org

Michael Lewis, MD, MPH, MBA, FACPM, is currently at the Defense and Veteran Brain Injury Center where he is the Principal Investigator for the Congressionally-mandated Longitudinal Study on the outcomes of TBI from OIF/OEF. Previously he was the Director, Division of Epidemiology and Biostatistics, at the Uniformed Services University. Other previous assignments include the Global Emerging Infections System (GEIS) program director at the AFRIMS research lab in Bangkok, Thailand; Director of the Primary Care and Flight Medicine Clinics at the DiLorenzo Army Health Clinic at The Pentagon; and prior to medical school, as a line officer with the 2nd and 7th Infantry Divisions. While at the Walter Reed Army Institute of Research, Dr. Lewis was responsible for the conception and initial development of the ESSENCE program, the nations first and largest syndrome-based disease outbreak recognition system that supports the DoD medical system and is used in public health systems throughout the world.

Dr. Lewis is board-certified in General Preventive Medicine and Public Health and is a Fellow in the American College of Preventive Medicine.

He obtained an MD degree from Tulane University, MPH degree from Johns Hopkins, and MBA degree from American InterContinental University. He is an active duty Colonel in the U.S. Army.

Dr. Eric Marks Director, Center for Education and Research in Patient Safety Uniformed Services University of the Health Sciences emarks@usuhs.mil Dr. Eric S. Marks is a Professor of Medicine, Associate Professor of Nursing. He has been involved in educational programs of the DoD Patient Safety Program for approximately 11 years. He has co-directed multiple courses to train patient safety managers, leadership, providers, and administrators within DoD. Activities include the development, presentation, and review of curriculum materials, presentations, and editorial activities for the DoD Patient Safety website. He was a senior editor for the AHRQ-DoD joint publication "Advances in Patient Safety" that was the first up-to-date compendium of some of the best patient safety funded by the federal government. Dr. Marks serves on the American Board of Medical Specialties Patient Safety Improvement Program Advisory Committee. Dr. Marks has provided consultative services to a number of federal government agencies including the Departments of State, Justice, and Health and Human Services in the areas of practitioner credentialing, continuing medical education, patient safety, medical malpractice, and legal issues of telemedicine. Dr. Marks obtained his MD degree from the Bowman Gray School of Medicine of Wake Forest University. He completed training in Internal Medicine and a Fellowship in Nephrology at the Washington University Jewish Hospital in St. Louis. He served on active duty in the PHS Commissioned Corps prior to his appointment at the USU. Dr. Marks is Board certified in both Internal Medicine and Nephrology and maintains active clinical teaching and patient care activities at the Walter Reed Army Medical Center and the National Naval Medical Center. His areas of expertise include: Patient Safety, Medical Error, Medical Microsystems, and Quality/Process Improvement.

John McQueston Director of Pediatric Respiratory Therapy Legacy Emanuel Children’s Hospital jmcquest@lhs.org John McQueston (CAPT, MC, USN Ret) currently practices pediatric pulmonology at the Children’s Hospital in Portland Oregon, where he is also actively involved in the quality improvement and patient safety programs. His previous medical executive experience includes tours as President of the Medical Staff at the Naval Medical Center Portsmouth, Head of Quality Improvement at the National Naval Medical Center and the Navy Surgeon General’s Specialty Advisor for Pediatrics. He received his medical degree from USUHS, and his MBA from the College of William and Mary.

Dr. Gregg Meyer Senior Vice President MGH/MGPO Center for Quality and Safety gmeyer@partners.org Dr. Gregg S. Meyer is currently the Senior Vice President for the new Center for Quality and Safety at Massachusetts General Hospital. A national leader in the area of quality and safety, Dr. Meyer heads the multi-faceted efforts to set forth a vision for what quality and patient safety at Massachusetts General Hospital should be. As the previous Director of the Center for Quality Improvement and Patient Safety at the Agency for Healthcare Research and Quality, Dr. Meyer was responsible for conducting and supporting research on the measurement, improvement, and reporting of health care quality including clinical performance measurement, patient safety issues, and consumer surveys. He has served on numerous key committees related to quality and safety including the Joint Commission's Board of Measurement, the World Health Organization's Scientific Peer Review Group on Health Systems Performance Assessment and NASA's Medical Policy Board. Dr. Meyer obtained his MD degree from Albany Medical College; his MSc from Oxford University and his SM from Harvard School of Public Health. He also served as a fellow in the U.S. Senate Labor and Human Resources Committee’s health office. He has authored over 80 articles, editorials, chapters and monographs, and is board certified in Internal Medicine. His areas of expertise include quality measurement and improvement, patient safety, and federal / state health policy. In addition his experience includes health services researcher, physician executive with broad responsibilities for the largest medical group in New England, and continue to practice as a primary care general internist.

Mr. Joseph A. Procaccino Legal Advisor to the Surgeon General HQ USAF/SGJ joseph.procaccino@pentagon.af.mil

Mr. Joseph A. Procaccino, Jr. is an attorney licensed in Virginia and the District of Columbia. He received his Juris Doctor degree from American University and a Masters degree in Forensic Medicine from George Washington University, both in Washington, D.C. He has been in government service since 1969.

Mr. Procaccino is the Legal Advisor to the Surgeon General, United States Air Force, and serves as Senior Counsel for Health Affairs for the Air Force Judge Advocate General. He also serves as the legal representative to the Surgeon General’s Medical Practice Review Board and Clinical Investigation Review Committee, and participates in the Department of Defense Health Affairs Committee for Risk Management and Quality Assurance. He is appointed as an Assistant Professor of Preventive Medicine and Biometrics at the Uniformed Services University for the Health Sciences where he teaches Medical Jurisprudence and Bioethical issues. He has also been designated as a lecturer on Bioethics at the Walter Reed Army Institute of Research, and is on the faculty of the Defense Department’s Medxellence Program. He has spent twenty years as Medico-Legal Editor of “The Reporter”, the journal of The Air Force Judge Advocate General.

Mr. Procaccino is the recipient of the James O. Wrightson Award as the outstanding civilian attorney for the Air Force and holds both a Distinguished Educator Award and the Outstanding Service Medal from the Uniformed Services University of the Health Sciences.

In addition to his government service, Mr. Procaccino is an Adjunct Associate Professor of Health Law at the University of Maryland Graduate School, and an Adjunct Assistant Professor at Central Michigan University, where he teaches ethics and medical law. He has been on the faculty of Georgetown University’s Healthcare Leadership Institute teaching professional ethics during its eleven year tenure, and served as an elected member of the Alexandria Hospital Corporation and the New York Academy of Sciences. Mr. Procaccino has published numerous articles and lectures internationally to healthcare and legal groups on the subjects of health law, medical liability, and bioethics. He is also editor of the book “Thesaurus of Medical Word Roots.”

Mr. Procaccino is a retired officer, U.S. Army Reserve.

Gaston “Randy” Randolph, Jr. Director of Strategy and Innovation US Army Medical Command gaston.randolph@us.army.mil Gaston Randolph, Jr. (COL, MS, USA Ret) is the Director of Strategy and Innovation for the U.S. Army Medical Command (MEDCOM) and Office of the Army Surgeon General, Falls Church, Virginia. Mr. Randolph has six years in strategy management and process improvement. As the Director of Strategy and Innovation, Mr. Randolph is involved on a daily basis implementing the Balanced Scorecard and Lean Six Sigma across the MEDCOM. He has 30 years' experience in the U.S. Army, holding various positions including the Commander, HHC and Operations Officer, 86th Combat Support Hospital, Ft. Campbell, Kentucky; Command and General Staff Officer Course, Ft. Leavenworth, Kansas; Executive Officer, 28th Combat Support Hospital, Ft. Bragg, North Carolina; Medical Operations Officer, Operation GTMO, Guantanamo Bay, Cuba; Assistant Chief of Staff, Security, Plans and Operations, 44th Medical Brigade, Ft. Bragg, North Carolina; Medical Operations Officer, Corps Surgeon’s Office, XVIII Airborne Corps Headquarters, in Ft. Bragg, North Carolina; Assistant Executive Officer to the Surgeon General, Office of the Surgeon General, Department of the Army in Falls Church, Virginia; and Lean Six Sigma Deployment Director, US Army Medical Command, in Falls Church, Virginia. Mr. Randolph obtained his MHA degree from Baylor University. His areas of expertise include: Medical Operations on the Battlefield, Organizational Strategy, The Balanced Scorecard, Continuous Performance Improvement, and Lean Six Sigma.

Ms. Sharon Stone Senior Financial Analyst, Decision Support Center Office of the Army Surgeon General sherry.stone@us.army.mil Ms. Stone is a currently the Senior Financial Analyst in the Office of the Army Surgeon General, Decision Support and Business Operations. Ms. Stone currently serves on a multidisciplinary team in driving well-informed, objective health services decisions for the Army Medical Department (AMEDD) by integrating traditional research and analysis with advanced decision support tools in a learning environment. Ms. Stone’s primary responsibility is ensuring AMEDD strategic financial and non-financial values integrate into an operational plan through business planning. She serves as the AMEDD representative in performance-based planning. She is a key member in the functional and technical development of the Tri-Service Business Planning Model and Tool to facilitate Military Treatment Facilities (MTFs), Multi-Service Markets, Intermediate Commands, and TRICARE Regional Offices in determining health care needs, forecasting purchased care requirements, and supporting performance-based budgeting. Ms. Stone has held previous positions including Army MEPRS Program Manager and Europe Regional Medical Command MEPRS Manager. Ms. Stone obtained her MHA degree from Central Michigan University. Her areas of expertise include her keen ability to translate organizational strategy into MTF operational activities and educating personnel at all levels of the organization how those activities impact health care delivery.

Mr. Walter W. Tinling Assistant Vice President for Resource Management/Assistant Professor Uniformed Services University of the Health Sciences wtinling@usuhs.mil

Mr. Tinling is a retired Navy Medical Service Corps Captain, with twelve years of experience in Planning, Programming, Budgeting and Execution within the Department of Defense Resource Environment. His last three years of active duty were spent managing the TRICARE Contracts for the Secretary of Defense. He led the team that designed the financial model and incentives inside the Next Generation of TRICARE Contracts. Mr.Tinling also has three years experience as an Assistant Vice President at USU and three years experience as an Assistant Professor for PMB.

Mr. John H. Morse Chief Functional Officer Business Operations Directorate TRICARE Management Activity john.morse@tma.osd.mill Mr. John Morse has recently retired from the U.S. Army Nurse Corps as a Colonel with over 35 years of service. He currently serves as Chief Functional Officer, TRICARE Business Operations, TMA. COL Morse has held various positions in the U.S. Army including: Chief Nurse Executive; J6, Joint Task Force Cap Med, Bethesda, MD; Chief of Staff, National Capital Area, Multi-Service Market Office; Director, Program Operations and Manager, Medical Management/Quality Management for TRO North; Director, Marketing & Customer Service, TRICARE Lead Agent; and Program Manager Population Health/Quality Region 2, Norfolk, VA. Prior to serving in the Lead Agent, COL Morse served as Chief, Ambulatory Nursing, Brooke Army Medical Center; Deputy Commander, Medical Element, Joint Task Force-Bravo; Chief, Managed Care Branch, Fort Irwin, CA; Chief, Quality/Risk Management, Fort Irwin, CA; and several positions as Nurse Manager of Inpatient Psychiatric and Substance Abuse Units throughout the Army. Mr. Morse obtained his MPA from Troy State University, BSN from Georgia State University, and AA from Columbus State University. His areas of expertise include: Certification as a Six Sigma Black Belt; Certified Professional Healthcare Quality; Certified Professional Healthcare Management; Nursing Administration, Informatics, Utilization Management, Healthcare Quality, Population Health, Psychiatry/ Substance Abuse. Mr. Morse also serves as founder and director of several Social Entrepreneurial endeavors: Health Care Literacy Project, and Veteran Safe Harbor, Inc. 501c non profit. Mr. Morse recently received his certification as a Life Coach and Self Improvement Specialist.