Fill in the blanks introduction

Fill In the Blanks

Based On Question AnswersOf Chapter 01

Question 1 ,2 ,3,4,5,6 & 7

Presented By Sir Haseeb Ur RehmanTest Yourself!

Good Luck!

Define Communication Or Effective Communication?

Communication is the process of ____________________________________________________________________________________________________________

sharing information, thoughts and feelings between people through speaking, writing

or body language.


The goals of effective communication include ____________________________________________________________________________________

creating a common perception, changing behaviors and acquiring information.


Communication is a _____exchange process.

two way


The word Communication is derived from Latin term ___________means common.

“Communis”


__________is the dress of Communication.

Language.

Define Business Communication Or Effective Business Communication?

Effective Communication is that when the sender gets the ________________ results.

desired


Today the strong effective media of Communication

________________________________________________________________________

television, radios, V. C. R, Cassettes, Telephones, Far, mobiles & Internet etc.


Effective Communication is the ________of every aspect of business including

management, sales, marketing, finance, technical and social positions.

basic requirement


Business Communication may be defined as follows “The flow of ______________and understanding between various parts and

members of an organization.”

material, information, perception


Effective Business Communication consists of all the persons to persons interchange,

_________________________________________________________________________________________________________________________________

vertical upward, vertical downward, lateral, speaking, writing, listening, reading, non verbal,

media, modes, channels, net works and languages.


Effective Business Communication plays a great role in _______________________

successful and efficient business.


In business, communication may take the form of

_____________________________________________________________________________________________________________________

notice, notification, and intimation, instruction, intelligence and knowledge, letter, telegrams,

fax, E-mail and website.


Effective Business Communication also helps in __________________________________

meeting, conference, linking and connection.

VERBAL MEDIA IN ORGANIZATION / VERBAL COMMUNICATION:

Verbal communication is the transmission of message using _______________________

word, either written or spoken.

VERBAL MEDIA IN ORGANIZATION / VERBAL COMMUNICATION:

Verbal communication consists of three forms.

Oral form

Written form

Electronic form

ORAL FORM

Primary oral communication includes ___________________________________

face to face conversation, telephone calls, speeches, presentations and meetings.

ORAL FORM

Oral communication provides opportunity of immediate ___________

feedback

Written Form

Written communication may take many forms like ______________________________________________________________________________________

letters, memos, notices, brochures, pamphlets, handbills, panaflex, reports & proposals.

Written Form

Written communication helps in ________________________the message.

planning and controlling

Memos & Letters

Memos are used for routine, day to day ________________within an organization. Letters frequently go to outsiders, and they perform an important role in___________.

exchange of information &

public relation

Reports & Proposals

Reports & proposals are distributed to ______________both. They are written in

many formats, including __________________________.

insiders and outsiders &

preprinted forms, letters, memos, and manuscript

ELECTRONIC FORM

Electronic forms are similarly used in forms of_________________________________________________________________________________________________

and many more for oral communication.

voice mail, audiotape, videotape, teleconferencing, videoconferencing, closed circuit television,

ELECTRONIC FORM

They are also used for written communication in forms of

_________________________________________________________________________________________________

Email, fax, websites & computer conferencing and more.

NON-VERBAL MEDIA IN ORGANIZATION / NON-VERBAL COMMUNICATION

Non-verbal Communication is the transmission of message through ________________________________________

_________________between the sender and receiver.

body movements, facial expressions and the physical distance

Personal Appearance

Physical appearance and personal style contribute to one’s identity because you ___________________________

see yourself as others see you.

Personal Appearance

Communicating by appearance is basically_______________ ______________________________that will ultimately lead

to build one’s perception in other’s mind.

Different styles of dresses build different kinds of_________.

presenting oneself in front of others &

perceptions

Use of Time

Time is the _______game.

People demonstrate their importance by making other people ______; others show respect by being on time.

The punctuality, regularity and presence of the person on time make the person ___________at the time of

promotions and in various ways.

waiting

wait

successful

Use of Space

Space communicates _______by occupying the best space, one possesses in the organization.

status

It also depends on the __________________of area.

length and decoration

Apart from this, space determines how ___________people feel talking with each other.

comfortable

Either they stand too ________or too ______away.

close & far

Body movements

Body movements consist of two elements ______and_____.

•Gestures & postures

Gestures are movements of__________________________.

•hands, legs, neck etc

Postures are the___________________________________.

•standing style, sitting style and walking style.

Body movements express that you feel_________________

______________________________________________

•confident or nervous, friendly or hostile, active or passive, powerful or weak.

Facial expression

The _______are especially helpful means of communicating nonverbally.

eyes and face

They can reveal hidden emotions, including_____________

anger, confusion, enthusiasm, fear, joy, surprise, hate, love and others.

Facial expressions must be_________ in communication.

parallel

Vocal Characteristics

Voice carries both _________________________ messages.

intentional and unintentional

We can consciously use our voices to create____________.

impressions

The tone, volume, accent, speaking pace and all the little um’s and ah’s say a lot to your audience about your_______

feeling and emotions.

Touching behavior

Touch is an important vehicle to convey_______________.

warmth, comfort, and reassurance

The accepted norms vary, depending on the____________

______________________________ of person involved.

gender, age, relative status, and cultural background

In business situations, touching suggests______, so a higher status person more likely to touch lower status person.

dominance

Touching has become__________________.

controversial

Main Objectives Of Business Communication

Business communication is a _______________________

exchange process transmitting______________________.

Every process of Business Communication

must have an________________.

While ____________any type of Business Communication, one has to keep in mind its aims and objectives.

two way

message or information

aim or object

writing or speaking


Information

This is the main objective of Business Communication as every transmission towards ________(whether written or spoken) must contain__________ in it relating to business

and allied activities.

Receiver

information


Request:

When the objective of Business Communication is a request, one asks somebody to________________. For instance, a worker in an organization wants two day's leave, he must

communicate it to his boss or manager or a firm might request for quotation or price list.

perform any particular task


Inquiry:

Inquiry is also an objective of good Business Communication when one has to ask somebody about something or someone. In present day Business Communication,

_____________are written almost daily in every organization. It may be about a_____________________.

Inquiry Letters

product or service or person


Order

This is the Business Communication performed by _______________________to his sub-ordinates. In this type

of Business Communication the main objective is to ________________________________________________Order letters are the ______of today's competitive market.

supervisors or managing director

modify or alter a specific work or not to do a particular task.

daily routine


Warning

This objective is achieved through ____________________

Business Communication by the _________________to his subordinates in order to ___________any particular action.

written or spoken

managers

forbid


MotivationMotivation may be defined as to _________somebody to

perform any specific task. Motivation has got better result as compared to the_________.

In motivation of Business Communication, the boss or director keeps himself ________the scene. Actually, it is an

__________order, which pleases the workers in friendly atmospheres.

arouse or energize

order

behind

indirect

Oral And Written Communication

The communication which is in written form is called______

written communication.

The communication which is in speaking is called_______

oral communication.

There are various differences between oral and written communication which are as follows

Oral Communication

It is appropriate when the information is _________

simple, short and less formal.

When the permanent records are not ______for future references.

essentials

When the audience is ____________and gathered at single place.

small

When the ____________________is either important or desirable.

immediate interaction

It is easier to ___and comparatively conversational communication.

express

In oral communication ______________are considered very much.

pronunciation and accent

Oral CommunicationIn oral communication ___________________are focused.

interpersonal relations

In oral communication more _________pronouns are used.

personal

It is easy to adjust the ____________to the type of listener.

message

There is no__________________________ of correction.

flexibility

Oral communication is free from _______Complications.

legal

_________aspects add value in oral communication, including facial expressions voice tone, gestures and postures.

Non verbal

Written Communication

It is appropriate when the information ________________

is complex, large and formal.

When the permanent ______________________________

records are needed for future references.

When the audience ________________________________

is large and geographically dispersed

When the immediate interaction ______________________

is either unimportant or undesirable.

It is more difficult to ________________________________

express and comparatively more formal communication.


In written communication ______________are essential.

spelling, punctuation and mechanics

In written communication ______________are focused.

contents

In written communication, _______personal pronouns are used.

fewer

It is difficult to _______________________to the type of reader.

adjust the message


There is flexibility of________________

correction in case of mistakes.

Written communication has complicated

legal aspects.

Non-verbal aspects ________in written communication.

lack

Importance Of Business Communication “Life Blood Of An Organization”

Within And Outside The OrganizationAn organization is a group of people associated for _______

business, political, professional, religious, social or other purpose.

They exchange ___________________________________

information, ideas, plans, make decisions, rules, proposals, contracts and agreements.

Communication is the “Lifeblood” of every organization in both ways

Within the organization / Internal Communication

Outside the organization / External Communication

WITHIN THE ORGANIZATION

A vital means of attending to company concerns is through effective internal communication____________________

downward, upward and horizontal.

It helps to increase_________________________________

job satisfaction, safety, productivity & profits.

Within the organization benefits may be achieved as follows

•Motivation for employees

•More productive employees.

•To have good decisions.

•Effective in solving problems

•Accomplishment of goals.


Motivation For Employees

When employees receive appropriate downward communication from management, They can be better_____________________

_motivated and more efficient.

Then they contribute in __________________________________

organizational strategy, products and viewpoint on important issues.


More Productive Employees

Management is concerned about employees’ ____________

benefits, health care, insurance, promotions, pensions, training, work environment, etc.

These all are example of ________________communication.

downward

Employers who communicate effectively have more_______ productive employees.


To Have Good Decisions

Upward internal Communication has become increasingly more significant. Many executives sincerely seek frank

comments from employees which make input from employees an integral part of important

___________affecting the company.

decisions


Effective In Solving Problems

Effective horizontal Communication between peers is also

essential in organization in order to

solve problems, perform job duties, prepare for meetings,

and cooperate on important projects.


Accomplishments Of Goals

Within the organization the time is spent in _____________

listening, speaking, making request, writing notes and memos, and discussing and writing about projects.

Ultimately the firm soon realizes that communication is the medium through which an organization _______________

accomplishes its goals.

OUTSIDE THE ORGANIZATION

Messages to persons outside the company can have a far-reaching effect on its reputation and ultimate success. The

right letter, proposal report, telephone call, or personal conversation may have following benefits.

Can win back a disgruntled customer.

Create a desire for a firm’s product.

Help negotiate a profitable sale.

Encourage collections.

Motivate performance.


Can Win Back A Disgruntled Customer

During business activities most of the time, the customer is_________

angry, disgruntled and upset

due to __________________________

less quality level of the goods and services.

That kind of customer can only be handled through _____________

proper communication.


Create A Desire For A Firm’s Product

The communication outside the organization is the only source for ___

creating a desire of a firm’s product.

It can be properly communicated through ________________________

T.V, newspaper, radio, handbills, brochure, panaflex and sign board etc.


Help Negotiate A Profitable Sale.

The larger the numbers of buyers are, the larger the sale is. Ultimately that will cause the profitable sale for the

organization. As it is the main concerned for only employer of the organization.


Encourage collections

In various cases the customers do not pay their bills on time. They make lame excuses and the supplier is unable to recover the amount. But effective communication can

collect the irrecoverable amount.


Motivate performance

The motivation of the employee’s performance is very necessary for the development of the organization. This

motivation is done on the basis of comparative analysis of the employees of outside the organization with the

employees of within the organization.


And over all it can be said that it creates goodwill outside the organization. Business firms must send information

about their goods & services to consumer and customers. They do so by advertising, publicity, personal selling and

other sales promotional techniques.

Advantages / Role / Importance Of Business Communication In Your Career And Personal

Life.BENEFITS OF EFFECTIVE COMMUNICATION IN CAREER

Your job promotion and professional reputation often depend on doing well in written & oral Communication. If

your career requires mainly mental rather than manual labor, your progress will be strongly influenced by how effectively you communicate and look down ledgers,

proposals, and ideas to others who need or should receive them.

Advantages / Role / Importance Of Business Communication In Your Career And Personal Life

There are various careers for example doctors, engineers, finance associates, fiscal officers, product managers, sale representatives, accountants and contracts administrator

etc. In every career you need communication skill.

Advantages / Role / Importance Of Business Communication In Your Career And Personal Life

Different communication skills are required in the job descriptions which are as follows.

Must be able to communicate clearly to clients and other finance professionals.

Superior Writing & presentations skills.

Ability to develop & communicate product objectives & strategies.

Excellent communication and follow-up skills and ability to write proposals and quotations.

General knowledge of proposal prepared and good oral or written communication skills.

BENEFITS OF EFFECTIVE COMMUNICATION IN YOUR PERSONAL LIFE

Your ability to communicate effectively is a valuable asset for many activities in your personal life.

Life is a blessing in which we are living. We need to share our thought, ideas, feeling, happiness, sadness and

problems. For these all things you need Communication If your communication skills are good you may have good

relations with your family members, Colleagues, friends and neighbors.


A person alone is nothing. He cannot live without people like family members, colleagues, friends and neighbors etc. A

person with good communication skill is mostly respective and famous in the society. Because you know what you are,

how you think, how you do, what you want etc.


Communicative persons can always easily handle the problems which they face in life and they can easily face the challenges of life in every aspect whether it is a childhood, youth and old, you may overcome the difficulties by having

good communication skills.

Your personality without communication is incomplete. Above all communication is a social need what a person

needs from birth to the end of life.

Examination Questions

“Communication is a two process of exchanging ideas or information.” Discuss2013 (Regular)

Explain the importance of language in Communication. 2013 (Regular)

Define Communication. Why is it called the “Life Blood of an Organization”? 2013 (Private)

What do you mean by Business Communication? Discuss in detail the importance of Communication in business. 2009

(Private)

Define Communication. What is its importance? 2011 (Regular)

“Communication plays an effective role in Business Communication” Discuss 2011 (Private)

Define internal Communication and explain its kinds 2011

Education

Fill in the blanks introduction