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The capacity to… perceive emotions, assimilate emotion-related feelings, understand the information of those emotions manage them
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The Future of Emotional Intelligence within the Financial Planning Context
Randy Braidfoot, MS, CFP®
Mediation Center
Dr. Andree C. Swanson, EdD, MHR, MAOM
Ashford University
© 2013 Braidfoot & Swanson Source of Image(s): Google Images
Emotional Intelligence Defined
The capacity to…
perceive emotions,
assimilate emotion-related feelings,
understand the information of those
emotions
manage them
(Mayer , Caruso, & Salovey, 1999)
© 2013 Braidfoot & Swanson Source of Image(s): Google Images
EI as a Base Core Curriculum Subject
© 2013 Braidfoot & Swanson Source of Image(s): Google Images
CFP Board of Ethics states
Principle 2 – Objectivity
“Provide professional services objectively” .
Principle 3 – Competence
“Maintain the knowledge and skill necessary to provide professional services competently” .
Principle 4 – Fairness
“Be fair and reasonable in all professional relationships. Disclose conflicts of interest” .
(Swanson & Bradifoot, 2013, pp. 1 -2)
© 2013 Braidfoot & Swanson
The bottom-line
Based on the CFP Board of Ethics statements on the previous slide
and
The results of the survey show that…
CFPs are aware of Emotional Intelligence (EI)
CFPs understand that learning more about EI will benefit them
A need exists to implement EI training in the field of financial
planning.
© 2013 Braidfoot & Swanson
EI Recognized as Different between the Genders in Financial Planning
© 2013 Braidfoot & Swanson Source of Image(s): Google Images
EI Recognized as Potentially Degenerative in Elder Clients and Practitioners
© 2013 Braidfoot & Swanson Source of Image(s): Google Images
Future Research
© 2013 Braidfoot & Swanson Source of Image(s): Google Images
Future Research
Investigate the appropriate level of emotional intelligence needed to become a better Certified Financial Planner™ practitioner.
Conduct a qualitative Delphi study to assess, through the use of expert CFPs (identified in this study), the appropriate levels of training required in emotional intelligence.
Seek permission from the Certified Financial Board to use their membership as a resource
Apply this to other countries
© 2013 Braidfoot & Swanson
BiographiesRandy Braidfoot, MS, CFP®
Mediation Center
Dr. Andree C. Swanson, EdD, MHR, MAOM
Ashford University
© 2013 Braidfoot & Swanson Source of Image(s): Google Images
Randy Braidfoot
Randy Braidfoot is a securities principal and CFP®
practitioner with over 26 years of experience. He holds a Master
of Science in personal financial planning from the College for
Financial Planning and a Bachelor of Arts in mass
communications from West Texas A&M University. Braidfoot is
considered a “subject matter expert” for the Certified Financial
Planner Board of Standards where he reviews and creates test
questions that are used on the certification test. He has
volunteered for the past six years as a Texas judiciary-approved
mediator supporting a quasi-governmental agency. In 2011, he
was honored as the Mediator of the Year. He has also trained
and worked as a mediator for the Texas Department of Criminal
Justice and as a financial specialist in collaborative law cases.
© 2013 Braidfoot & Swanson
Dr Andree Swanson
Andree Swanson is an assistant professor with
Ashford University (Denver, Colorado) and adjunct
associate professor with the College for Financial Planning
(Greenwood Village, Colorado). Dr. Swanson holds a
Doctorate in educational leadership and a Master of Arts
in organizational management from the University of
Phoenix. She also holds a Master of Human Relations from
the University of Oklahoma where she first learned of
emotional intelligence. Her work experience ranges from
office management to corporate training to higher
education. She has worked for the US government (DoD,
USAF, & USA), corporations, and higher education.
© 2013 Braidfoot & Swanson
References
© 2013 Braidfoot & Swanson
References Braidfoot, R., & Swanson, A. (2013a, Feb). Emotional
intelligence of financial planners in mediation. Global Journal of Business Research (GJBR). ISSN 1931-0277.
Braidfoot, R., & Swanson, A. (2013b, Jan). Emotional intelligence of financial planners in mediation. Global Conference on Business and Finance Proceedings, 8(1), 378-385. Retrieved January 5, 2013 from http://www.theibfr.com/proceedings.htm
Braidfoot, R., & Swanson, A. (2012, Sep). White Paper -- Emotional Intelligence of Financial Planners. College for Financial Planning, Greenwood Village, CO. http://www.cffpinfo.com/eBooks/Emot_Int.pdf
Glass Ceiling. (2001). In World of Sociology, Gale. Retrieved from http://www.credoreference.com.proxy-library.ashford.edu/entry/worldsocs/glass_ceiling
© 2013 Braidfoot & Swanson
References (Continued)
Glisky, E. L. (2007). Changes in cognitive function in human aging. In: Riddle DR, editor. Brain Aging: Models, Methods, and Mechanisms. Boca Raton (FL): CRC Press; 2007. Chapter 1. Available from: http://www.ncbi.nlm.nih.gov/books/NBK3885/
Naghavi, F., & Redzuan, M. (2011). The relationship between gender and emotional intelligence. World Applied Sciences Journal, 15 (4): 555-561. ISSN 1818-4952.
Swanson, A. C., & Braidfoot, R. (2013, May). An assessment of emotional intelligence understanding in the field of financial planning. Internet session presented at 2013 Costa Rica Global Conference on Business and Finance (GCBF) – San Jose, Costa Rica.
