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GCDP and GIP Quality StrategyDelivering High Quality Experience for Summer Peak
By 2015, we ambitioned 38000 GCDP and 17000 GCDP
During IPM, We are ambitious to set
the goal of…
An NPS Score of
___•for both GIP and GCDP by 2015. 2
48
Ambition
Direction
Behavior
Have
Set
Create
5000 GIP and 12000 GCDP XP This Summer
We are going to deliver quantity and quality
No more quality as an “or”
The Ambition
5000 GIP 12000 GCDP
43 NPS
44 NPS
We need to
Our Direction
GIP Detractors GCDP Detractors
Job Description Clarity
Logisctic support
Integration
Job Description Clarity
Logisctic support
Integration/Communication
How?Understanding the detractor issue through
customer comments
Role of Sending and
Hosting entity in solving the
issue
Key Activities in solving the
issue
Talent Capacity in delivering
Quality Experience
Because we CARE
Our Behavior
Every Experience Matters!