Governalia

GOVERNALIADigitalInclusivee‐Government

SummaryBriefing

Inclusivee‐Government

WhatisGOVERNALIA?

•  Anewwaytoprovide,inafriendly,easyandinclusiveway,e‐Administra2onande‐Governanceservices–  Removingtechnologicalbarriers–  Genera2ng services that put End Users in the centre of service

provisionandtakeintoaccounttheirNeeds,PreferencesandRights–  Crea2ngtrans‐borderscenariosforusingservices–  Providing mul2‐channel capabili2es: services can be accessed and

usedfromanymediachosenbyciKzenship(PC,Mobiles,TV)–  Ensuring Scalability: reusing previous investments, exisKng content,

integraKngdeployedservices


WhatisGOVERNALIAoffering?

•  A mul$‐channel telema$c plaUorm for genera$ng andmanagingPublicAdministra$onServicesforci$zens

•  A tool for e‐Administra$on, m‐Administra$on and t‐Administra$on

•  An instrument for the Moderniza$on of managementproceduresinthePublicAdministra$on

•  AnInterac$veChannelalwaysavailableformanagingthePA–CiKzenshiprelaKons

•  Atool forobservingmodern legalrequirementsatEuropean,NaKonalandLocallevel–  EuropeanDirecKve–  NaKonaltransposedlaws


GOVERNALIAObjecKves

•  e‐InclusionforAll–  MeaningovercomingbarriersciKzensmayencountertemporarilyor

permanentlywhileparKcipaKngintheInformaKonSociety

–  AndachievingthisinasaKsfactorywayforEndUsers•  e‐Gov=e‐Administra2on+e‐Governance

–  RequirespromoKngmoreproacKve,efficient,transparentandservice‐orientedpoliciesandstrategiesinanyPublicInterestArea

–  RequiresrelyinginICTcapabiliKes•  GOVERNALIA=Inclusivee‐Government

–  Wheretheaboveprojectsconverge

–  Itaffectsmorethan84milionsofci2zensinEurope,beingmorethan34ofthemagedover65


GOVERNALIAChallenges

•  ProvideaUser‐driven,andnotaProvider‐driven,plaUormofservices–  MulK‐ChannelcapabiliKes–  IntuiKveinterfaces–  Services,exisKngsoluKonsandprovidersintegaKon

•  CreateaUniqueFrameworkforPA–CiKzenshiprelaKons–  IntegraKngdifferentpublicservicesinauniqueCiKzenshipsite

•  Crea2ngServicesProposals–  Internet‐basedplaUormsand“So_wareasaService”(SaaS)models

–  Scalability–  CapabiliKestointegratepreviouseffortsdeployedbythirdparKes


AccessibilityissuesinGOVERNALIA

•  Willprovidetechnicalaidesandtechnologicalsolu2onsembeddedinstandardInternetbrowserstoguaranteeAccessibilityofservicesin–  Cogni0veImpairmentsArea–  PhysicalandMobilityImpairmentsArea

–  Audi0veImpairmentsArea–  VoiceImpairmentsArea

–  VisualImpairmentsArea


ServicesinGOVERNALIA

•  GOVERNALIAwillorganiseitsservicesaccordingto:–  ItsOriginorArea:local,Regional,NaKonal,European…beingableto

combinealloftheminauniqueserviceproposiKonforCiKzenship

–  Its“fiRng”toUserNeeds:organisingservicesofgeneralinterest(i.e.localdecrees),ofgeneralinterestwithpersonalauthenKcaKon(i.e.taxes)orexclusivelypersonalservices(i.e.socialservices)

–  ItsSophis2ca2onlevel(checknextslide)–  The“channel”usedtoaccessanduseservices:PC,Mobiledevices,

Television

–  TheBack‐Officesorpre‐exis2ngmanagementtoolsforaservice:theyexistorshouldGOVERNALIAprovidebothmanagementandEndUsersinterfaces?


ServicesSophisKcaKon‐1

•  ClassifiedaccordingtotheInterac2onandAdapta2ontoEndUserDemands–  LEVEL1:Informa2veServices–nointeracKon,publiccontentalmost

alwaysstaKc.Citzensarepassivereceiversoftheseservices.Example:ContactInformaKonwithaLocalPublicAdministraKon.

–  LEVEL2:Unidirec2onalServices–lowinteracKon,allowingaccesstoiniKalprocedureofaservice.TheydonotfitanyCiKzendemand.Example:downloadingaformforpayingalocaltax.

–  LEVEL3:Bi‐direc2onalServices–mediuminteracKon,allowstarKnganddrivingpartofserviceprocedures.SomeKmestheyrequireCiKzenshipauthenKcaKon.TheyfitparKallyciKzenshipneeds.Example:fillinginon‐lineformstotrammitservices,buttheprocessendswhengoingphisicallytoapublicfacility.



•  ClassifiedaccordingtotheInterac2onandAdapta2ontoEndUserDemands–  LEVEL4:Transac2onalServices–highinteracKon,allowtodrivea

serviceinafullyelectronicway,givingtheCiKzensarelevantrole(start,parKcipaKng,confirming,closing…).TheynormallyrequireauthenKcaKon.Example:toaskfor,tofillinandtopayelectronicallyalocaltax.

–  LEVEL5:PersonalisedServices–requirestrongauthenKcaKonastheyadapttoEndUserpersonalprofile(mytaxes,myvotaKons,mypersonaldata).CiKzensplayanabsolutelycentralrole(theystart,suggest,modify,vote).Example:parKcipaKvebudgets.



Informative Services (static)

Unidirectional Services (forms

download)

Bi-directional Services

(electronic forms)

Transactional Services (100%

electronic process)

Personalised Services

(End-User adapted services)

Citizenship Demands

Interactivity


GOVERNALIAadvantages

•  Universalpla\ormforgeneraKng,integraKngandre‐usingcontents

•  FullyWeb‐based–  ALocalAdministraKondoesnotneedtoinstallhard/so_,onlyhaving

Internetaccesstocreate,integrateandre‐usecontentinanACCESSIBLEway

•  PlaUormhasmul2‐modalandmul2‐channelcapabiliKes–  RunsovereveryInterac0veTVstandardinthemarket:MHPandhbb‐

TB(DTT),IPTVandIPHN(NintendoWii,UMPC,MediaCentres)–  RunsoverlastgeneraKonmobiledevices(SmartPhones,PDAs…)–  IntegrateswithPAinternalmanagementapplica0ons:taxes,census,

cadastrial,GIS…–  PAcreatesitscontentusingastandardPCwithInternetaccess:a

majorcanpublishalocaldecreefromhome


GOVERNALIAAdvantages

•  Moderniza2onTool–  MakestheLegalObserva0onofEuropeanDirecKvesand

TransposedLaws,anditstransi0onperiod,easy

•  PA–Ci2zenInterac2onToolthatis–  Effec0ve:itusesthemostnaturalchannelforeveryEndUser(each

ciKzenselectsitschannel=Accessibility)–  Efficient:itreachesmassivelyciKzenship(TV,PC,Mobiledevices,

TouchScreenPublicKiosks)–  Simple:itdoesnotneedcomplexinfrastructures(onlyInternet)

AnnexI:SomeFeatures

SomeexamplesonGOVERNALIAcapabiliKes


AccessibilityGOVERNALIA Technical Aids


MulK‐ChannelCapabiliKes

Kiosks

Mobiles

TV

PC


Re‐UsingExisKngServices

Valladolid Local Council “on street items collection” Service and its GOVERNALIA re-use proposal


MoreInformaKon

•  IDIEIKONS.L.– MiguelAlborg

– ValenciaTechnologicalPark– BenjaminFranklin–27– 46980–Paterna–Valencia–España– Phone:96.112.40.00– E‐mail:[email protected]

Education

Governalia