Great by choice

Prepared By Manu Melwin JoyResearch Scholar

School of Management StudiesCUSAT, Kerala, India.Phone – 9744551114

Mail – manu_melwinjoy@yahoo.com

Kindly restrict the use of slides for personal purpose. Please seek permission to reproduce the same in public

forms and presentations.

Who is a manager?Write down your definition of a manager.

Manager is one who get things done through other people.

What are the skills needed for a manager?

• Conceptual skills.

• Human Skills.

• Technical Skills.

Managerial skills

• Conceptual skills are skills manager use to think and to

conceptualize about abstract and complex situations.

• Human skill is the ability to work well with other

people both individually and in a group.

• Technical skills are the job specific knowledge and

techniques needed to proficiently perform work tasks.

Agenda • Conceptual skills

• Decision Making. • Pareto’s principle by Vilfredo Pareto.• Urgent/Important matrix by Stephen covey.• ABCD method by Brian Tracy

• Human skill • Emotional Bank account by Stepen R Covey• Situational leadership by Hersey and Blanchard • One minute Manager by Ken Blanchard & Spencer

Johnson. • Technical skills

• 5 S – Japanese philosophy. • Slight winning edge.

Decision Making

What is a decision?

• Decision is the choice made among two or more

alternatives.

• Decision making occurs as a reaction to a problem.

• Problem is a gap between the present state and

expected state of affairs.

Write down one difficult decision you have taken in your life.

• What

• Why

• How

• Result

Pareto’s Principle

Pareto’s Principle• 80% of your phone calls go to 20% of the names on your list

• 20% of the streets handle 80% of the traffic.

• 80% of the work is usually done by 20% of the people.

• 80% of your monthly pay check vanishes in 20% of the month.

• 80% of the meals in a restaurant come from 20% of the menu.

• 20 % of your colleagues probably give you 80 % of the support you need.

• 20% of the people cause 80% of the problems

• 20 per cent of criminals account for 80 per cent of the value of all crime.

• 20 % of the people owned 80 % of the wealthWrite down two observations on 80/20 principle.

Pareto’s Principle

• Write down 3 most

important tasks if you do

superbly well and

consistently would have

significant positive result to

you as regional managers.

(Your crucial 20 % of input

that creates 80 % output)

20 % of input creates 80 % of output

First things first

1. A – Must do.

2. B – Should do.

3. C- Nice to do.

4. D – Delegate.

5. E - Eliminate

Write down the key responsible actions in your job description and assign each on to the respective category.

Pareto’s Principle

• What are the 3 most

important tasks that a

BMs/ ABMs/COs should

do?

Recap of main points

Decision Making.

• Pareto’s principle by Vilfredo Pareto.

• Urgent/Important matrix by Stephen covey.

• ABCD method by Brian Tracy

INTERPERSONAL RELATIONSHIPS

Life skills

• The World Health Organization (WHO) categorizes life skills into the following three components:– Decision-making skills– Interpersonal skills.– Coping and self-management skills

Emotional Bank account

1. Understand2. Love3. Clarify expectation.4. Appreciation.5. Don’t judge people6. Keep commitments.7. Respect people.

What are the deposits needed in a relationship?

Understand

• Spend time.

• Listen and Observe

• Know the difference

• Talk in their language

Write down the types of employees you have observed.

One minute goal setting• Agree on goals.• Write out goals on a

single sheet of paper using less than 250 words.

• Manager and employee use it on a regular basis to check progress.

• Philosophy of ‘no surprises’.

One minute Praising• Catch them doing right.• Praise people immediately.• Tell people what they did right

—be specific.• Tell people how good you feel

about what they did right, and how it helps the organization and the other people who work there.

• Encourage them to do more of the same.

One minute reprimand• Reprimand people immediately.• Tell people what they did wrong—

be specific.• Tell people how you feel about what

they did wrong—and in no uncertain terms.

• Remind them how much you value them.

• Reaffirm that you think well of them but not of their performance in this situation.

• Realize that when the reprimand is over, it’s over.

Recap of main points

Human skills

• Emotional bank account by Stephen covey.

• Situational leadership by Hersey and Blanchard

• One minute manager by Blanchard and Spencer.

What is 5S?

• Work Place Organization and Productivity

Improvement Tool.

• Also known as the “5 pillars of visual

workplace”.

• A team based activity where everyone

works together to improve the conditions

in a specific area

Work place management

A person who works with a “messy” desk spends, on average, ½ to 1 hours per day looking for things or being distracted by things.

Work place management

What are current techniques that you employ to manage your workspace?

Sort - The First Pillar

This activity involves systematic sorting out, labeling and removal of

all items not needed in the work area so that only the needed items

remain.

Objective – Clutter reduction by clearly distinguishing between what

is needed and to be kept and what is unneeded and to be discarded.

Straighten - The second Pillar

This activity involves developing a place for everything and

labeling it so that it can be found quickly and put away when

not in use.

Objective – To ensure everything has a place and there is a

place for everything needed.

Shine - The third Pillar

This activity involves cleaning the work place. While cleaning

you observe for early signs of troubles on the equipment

before these turn into major breakdowns or defects.

Objective – Clean the work place and detect the problems

before they happens.

Standardize - The fourth Pillar

This activity involves making a standardized state that exists

when the first three pillars are properly maintained.

Objective – Make sure that there is a standardized method for

the first three pillars.

Sustain - The fifth Pillar

This activity involves sustaining the 5S activities on a

continuous basis. After a year and more everyone needs to

still be doing 5S activities.

Objective – Make a commitment to the 5s process now and

future.

Recap of session• Conceptual skills

• Decision Making. • Pareto’s principle by Vilfredo Pareto.• Urgent/Important matrix by Stephen covey.• ABCD method by Brian Tracy• Six thinking hats by Edward D Bono

• Human skill • Emotional Bank account by Stepen R Covey• Situational leadership by Hersey and Blanchard • One minute Manager by Ken Blanchard & Spencer

Johnson. • Technical skills

• 5 S – Japanese philosophy. • Slight winning edge.

Thank You