Tips for Passing ITIL exam

Are you a student who is doing ITIL Foundation course. You need to

prepare for ITIL exam to get the best possible outcome. These are the

10 tips you should use to prepare for ITIL Exam

Practice and more practice

As with any exam let alone certification exam you need to practice and

practice some more. The courseware provides plenty of guidance and

notes for you to study. In addition there are practice exam which should be

available through your training agency or on the market. The practice exam

comes with Set of questions and answers. The practice exam also provides

you with the rational for the correct answer. This gives provides a great study

resource for the exam

Read the questions

ITIL certification can have log of misleading or convoluted questions. Students

should take their time to read through the questions and all the optional

answers carefully. Lot of students miss a keyword or a phrase in the question

which may cost them in the end.

Know your ITIL Recommendations

Students need to study all the ITIL Foundation recommendation carefully. It is

possible that you are not using some of the processes and procedures

recommended by ITIL. You might be familiar with alternate way of operating.

However during the exam the answers should be based on ITIL

Recommendation not how you operate on day to day basis

Study ITIL Terminology

ITIL has a list of terminology linked to processes and procedures. Students should

know the terminology thoroughly to be able to answer questions based on them.

ITIL questions can be categorised in different ITIL Strategy. If students are able to

identify the strategy linked to the question them it makes it easier to answer that

question.

Measure your targets

ITIL gives great emphasis on being able to measure your targets. It is imperative

to remember in answering question the importance measuring your Service

Delivery agreement. This means that the SLA should be written in easy to follow

language and not in complicated legal jargons.

Deliver Value

Value to the customer is another key achievement highlighted by ITIL. All processes and services should have real benefits associated with it.

Learn about Service DesignITIL Certification has more number of questions on Service Design than any other topics. So it is important to learn about Service Design by heart. You should be prepared to answer any questions related to this topic.

Know the difference between Service

Portfolio and the Service Catalogue

ITIL uses two closely related but different terminology for organisations service

offering. Catalogue is larger part of service offering which includes Portfolio

which is the current set of service offering along with Retired services and services

in the pipeline.

Find out about Value to the Business

ITIL Framework has set of recommendations for each phase of Service lifecycle.

These recommendations are designed to provide value to the business in

different stages. Students should be aware of type of value a recommendation

delivers to the business.

Match processes with its phaseStudents should be able to match each process with its corresponding phase in

Service lifecycle. It is important remember all the processes related to each

phase of the service lifecycle.