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Conference presentation on digital inclusion in the UK, updating "The Evidence" presentation from April 2009.
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Section Divider: Heading intro here.
Digital inclusion: one year on
Helen Milner, 10 March 2010
www.slideshare.net/helenmilner
@helenmilner
Moved from a third to a fifth
› Moved from 35% never used the internet in 2006 to 20% in 2009
– ONS (2006), and ICM (2009) & ONS (2009)
Internet use as % of population
Source:World Internet User Statistics June 2009
Finland first to declare broadband internet access a human right
100Mb to all Finnish residents by 2015
Source: Guardian.co.uk14 October 2009
What a year we’ve had
› Digital Britain (June 2009)› Digital Inclusion Champion (June 2009)› Estelle Morris Review of ICT User Skills (June
2009) + pilot of Online Basics (January 2010)› Building Britain’s Recovery (December 2009)› Smarter Government (December 2009)› Social Housing Providers Digital Inclusion Action
Plan 2010 (February 2010)› National Plan for Digital Participation (March
2010)
If all UK digitally excluded adults got online and made one digital contact each month, this would save the Government £900 million per year
PwC & Martha Lane Fox
“The Economic Case for Digital Inclusion”
www.raceonline.org/resources
October 2009
Smarter Government(December 2009)
£30m for UK online centres over 3 years to get 1 million more people online – 75% going to grassroots
Put 100% of government services 100% online
It makes you think differently about exclusion To put in place a proper safety net
Paul
People = Customers
This customer insight is NOT “commercial in confidence”
“Digital Engagement – understanding customers”
March 2010
2010: Year of collaboration, working together to pass IT on, collective action
Thank You
@helenmilner
www.ukonlinecentres.com
www.slideshare.net/helenmilner
