HOSPITALITY MANAGEMENT IN PRACTICE AND THEORY

Hospitality• Hospitality means to welcome your guest with a

friendly attitude. Accommodated, entertained and entertained. The basic principle of hospitality is reciprocity.

• It is hoped that even under similar conditions hospitable reception would be expected. Hospitality is a priority in Switzerland and constantly tried to improve. For a long time, it has not been a question of self- evident ness, but of training at the Fachhochschulen of the country.

• But! Hospitality is not learned from a company manual, but only through practice and past life. On a daily basis, the warmth of the guests has to be proven and everything must be done to ensure that the guest is not only comfortable but at home.

• Personal, positive handling with the guests must be learned. Not only the relationship with the guest is important, but also the harmonious work and cooperation of the team. Patience and a smoothly trained workflow ensure a harmonious, positive working environment

• The overall concept of the hotel must also be right. From the design of the reception to the design of the rooms. But, in particular, the people who stand for the company must give it a face. All this also guarantees the economic success of the company.

• The employees learn from the managers the appropriate customs and adopt the behavioral patterns. A hotelier should therefore be understood as a host, not as an entrepreneur, who rather casually moved into the hotel.

• He has to live as if the individual needs of the guests. He has to show that the guests are important to him as people. This requires personal attention, communicative flexibility and unbureaucratic problem solving.

Hospitality study• But without theory it does not work! Therefore, there

is an increasing professionalization in the training of hospitality management. The requirements are increasing. Hospitality managers are now specialists, trained in technical colleges, to meet the new demanding requirements.

• Organization and management of the hospitality industry are taught and also guest-related services and service providers as well as support of various hotel projects have to be organized.

• The selected university should provide a high quality and excellent training in hotel and tourism management. It should have academic international partnerships to enable academic precision.

• Internationally recognized certifications to guarantee a subsequent global career. Very important: The university should consider the latest branch trends and current requirements.

• The university should also be in contact with leading companies in the hotel industry and be closely linked to them so that the training program meets the needs of the industry and makes practical work possible.

• With the help of university partnerships, students have the opportunity to gain British or American qualifications.

• All universities in Switzerland meet these quality standards. That is why Switzerland is the perfect destination to start, continue or complete your studies in Hospitality Management.

• Switzerland is also an inspiring learning environment. In the midst of green mountains and crystal-clear lakes, it is an excellent place to live. The universities offer a modern environment and the best facilities for studying in hotel management and catering

• Every college takes care of their students. This means not only support in studying, but also the organization of social and sports activities. And not just in Switzerland, but throughout Europe.

More About ABMS

• https://www.abmswiss.com/ABMS/Accreditation-Recognition