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Rabia Qayyum
ALveena Qayyum
“Job satisfaction is an attitude that is simply how content an individual is with his or her job; whether he or she likes the job or not.”
Job Satisfaction:
Types of job satisfaction:There are two types of job satisfaction based on the level of employees' feelings regarding their jobs: Intrinsic/Global job satisfactionExtrinsic/job facet satisfaction
The first, and most studied, is global or intrinsic job satisfaction, which refers to employees' overall feelings about their jobs (e.g., "Overall, I love my job.")
Intrinsic/Global job satisfaction
The second is Extrinsic job or job facet satisfaction, which refers to feelings about specific job aspects, such as salary, benefits, and the quality of relationships with one's co-workers.
Extrinsic/job facet satisfaction
What can you do to maximize your job satisfaction?
Know yourself
Learn about jobs that are most likely to meet
your expectations
Consider consulting a professional
career counselorDo not allow
your job dissatisfactions to go unresolved
for long
Have realistic expectations for
workLook separately
Look down the road at your
possible career progress
Examine your values
History:
The assessment of job satisfaction through employee anonymous surveys became commonplace in the 1930s.
Causes of Job Satisfaction/Dissatisfaction:
Job characteristics
Social information processing
(organizational characteristics)
Dispositional (worker
characteristics)
Since people tend to be evaluative, they look at their work experiences in terms of liking or disliking and develop feelings of satisfaction or dissatisfaction regarding their job, as well as the organization in which they work. To explain the development of job satisfaction, researchers have taken three common approaches:
Causes of Job Satisfaction/Dissatisfaction cont…
Job characteristics:
Causes of Job Satisfaction/Dissatisfaction cont…
The model states that there are five core job characteristics (skill variety, task identity, task
significance, autonomy, and feedback) which impact three critical psychological states
(experienced meaningfulness, experienced responsibility for
outcomes, and knowledge of the actual results).
Social Comparison Theory, explains that during social information processing, employees look to
coworkers to make sense of and develop attitudes about their work environment. In other words, if employees see that their co-workers are
positive and satisfied then they will most likely be satisfied; however, if their co-workers are
negative and dissatisfied then the employee will most likely become dissatisfied as well.
SOCIAL INFORMATION PROCESSING (ORGANIZATIONAL CHARACTERISTICS):
Causes of Job Satisfaction/Dissatisfaction cont…
Dispositional approach:
Causes of Job Satisfaction/Dissatisfaction cont…
The dispositional approach suggests that individuals vary in their tendency to be satisfied with their jobs, in other words, job satisfaction
is to some extent an individual trait.
Life Satisfaction:
Causes of Job Satisfaction/Dissatisfaction cont…
Life satisfaction may positively influence job satisfaction, and
job satisfaction will also positively influence life
satisfaction. Conversely, some research suggests that life
satisfaction often precedes and is a good predictor of job
satisfaction.
Other Factors:
Causes of Job Satisfaction/Dissatisfaction cont…
It is difficult to establish all the
antecedents leading towards job
satisfaction. However, an additional
construct that suggests a positive
correlation to job satisfaction not yet
discussed is engagement.
Opponent Process Theory:
Causes of Job Satisfaction/Dissatisfaction cont…
Opponent process theory was proposed by Landy (1978) as a theory of job satisfaction. This theory
“implies that each worker has a typical or characteristic level of job satisfaction that could be called the person’s steady state or equilibrium
level” .
Models Of job satisfaction
Affect Theory
Equity Theory
Discrepancy Theory
Two Factors Theory
Influencing factors
Affect theory:
Models cont…..
The main premise of this theory is that satisfaction is determined by a
discrepancy between what one wants in a job and what one has in a job.
Equity theory:
Models cont…..
Equity Theory shows how a person views fairness. Equity
Theory suggests that if an individual thinks there is an
inequality between two social groups or individuals, the person is likely to be distressed because
the ratio between the input and the output are not equal.
Discrepancy
theory:
Models cont…..
The concept of discrepancy theory explains the ultimate source of anxiety and dejection. According to this theory, all individuals will
learn what their obligations and responsibilities for a particular function, over a time period, and if they fail to fulfill those
obligations then they are punished.
Models cont……
Models cont……
Communication overload and underload Superior-
subordinate communication
Suggesting that employee
satisfaction is directly related to
financial gain.
EmotionGenetics
Personality
“the overall effectiveness of an individual’s
psychological functioning” as related
to primary facets of one’s life.
Environmental factors
Individual factors
Psychological well-being
Strategic employee recognition
Influencing factors
Overall Job Satisfaction
Job Descriptive Index (JDI)
Global Job Satisfaction
Job Satisfaction Relative to
Expectations
Minnesota Satisfaction
Questionnaire
Job in General Scale
Job Satisfaction Survey
Job Satisfaction Index
Job Diagnostic Survey
Career Satisfaction
The majority of job satisfaction measures are self-reports and based on multi-item scales. The following are measures of job satisfaction:
Measures of Job Satisfaction:
Relationships and practical implications:
Job satisfaction can be indicative of work behaviors
such as organizational citizenship, and withdrawal
behaviors such as absenteeism, and turnove.
Job satisfaction has been linked to many variables, including:
The Importance of Job Satisfaction
Performance
Absenteeism
Turnover Correlation vs. causation
Employee performance:
The Importance of Job Satisfaction cont….
The link between job satisfaction and job performance has a long
and controversial history. Hawthorne studies, numerous
researchers have critically examined the idea that "a happy worker is a productive worker".
Employee absenteeism:Numerous studies have been done to show the correlation of job satisfaction and absenteeism. Following absenteeism measures were evaluated according to absenteeism predictors:
The Importance of Job Satisfaction cont….
Self-report time lost Self-reported frequencyRecords-based time
lost
Employee turnover
The Importance of Job Satisfaction cont….
One obvious factor-effecting turnover would be an
economic downturn, in which unsatisfied workers
may not have other employment opportunities.
On the other hand, a satisfied worker may be forced to
resign his or her position for personal reasons such as
illness or relocation.
Correlation vs. causation:
The Importance of Job Satisfaction cont….
While one may wish to understand which variables increase or decrease job satisfaction, it is important to remember that correlation is not equivalent to causation (Steinberg, 2008).
The Importance of Job Satisfaction cont….
The following is a list of alternative explanations of a correlation (Pearson, 2010)
Reverse causation
Reciprocal causation
Common-causal
variables
Spurious relationship
Extraneous variables
Mediating variables
The Importance of Job Satisfaction to Employee Retention:
Employee retention is one of the most difficult operational
areas for human resources managers to determine exactly why employees
leave the organization, and what they can do to retain
them.
Application of Job Satisfaction in the Workplace:
The application of job satisfaction in the workplace is a tough concept to grasp
due to its individualistic and circumstantial nature. What one employee desires from
their work, another may not.
According to Syptak, Marsland, and Ulmer (1999), there are numerous aspects of a job that an organization can manage to increase satisfaction in the workplace, such as:
Application of Job Satisfaction in the Workplace cont…
Company Policies Salary/ Benefits Interpersonal/ Social Relations
Working Conditions
Achievement
Recognition
Autonomy Advancement
Job Security
Research on Job Satisfaction:
Job satisfaction is the most frequently studied variable in organizational
behavior. Research on job satisfaction is performed through various methods,
including interviews, observation, and questionnaires.
.
The Consequences of Job Dissatisfaction
According to the exit-voice- loyalty-neglect framework,
employees’ response to dissatisfaction with the workplace can take four
forms, each of which differs from the others on two
dimensions: active vs. passive and constructive vs.
destructive.
Researchers Henne & Locke (1985) designed a model that illustrates what they hypothesis happens to individuals who are dissatisfied with their jobs.
Research on the Consequences of Job Dissatisfaction:
Experimental Research on Job Satisfaction:
Experimental research is very valuable for explaining the causation of the existing relationship between variables, while correlational studies only point out that these relationships exist and describe
them.