HUMAN RECOURCE MANAGEMENT

HABIB BANK LIMITED

Submitted by:Anus Irshad: 130909Bilal Amjad: 130927

Submitted to:Mr. Saeed Chaudhary

Air University, Islamabad

HBL Introduction

First Commercial

Bank in Pakistan

Established in 1947

Largest Private

Network Bank

Over 1500 branches & 1300 ATMs

Presence in 25

countries

Vision and Mission

Vision• To be the premier organization operating locally and internationally

that provides the complete range of financial services to all segments under one roof

Mission• To be recognized as the leading financial institution of Pakistan and a

dynamic international bank in the emerging markets, providing our customers with a premium set of innovative services

Organizational Culture

Challenging Environment

Encourages Creativity &

Commitment

Attracts & retains the best talent

Enable employees to achieve their

goals

Learn culture from managers

Organizational Structure

Job Analyses• Job Analysis is a process to identify and determine the particular job duties and

requirements and the relative importance of these duties for a given job

• HBL takes Job analysis services from Sidat Hyder Morshed Association (SHMA) which is the biggest HR consulting firm in Pakistan.

• The methods which are used in collecting job analysis information are

Individual interview method

Questionnaires method

Observation method

Individual Interview Method• Interview is a big source in collecting information in the job analysis

• Individual employees, group of employees and supervisors with vast knowledge about jobs are interviewed

• The format of interview is Structured and unstructured

• HBL prefer interview method more, rather than questionnaire and observation methods.

• HBL thinks that this method is effective for assessing what a job entails, needs, and involving employees in the job analysis is essential

Questionnaire & Observational Method

Questionnaire Method:

• In questionnaire method the employees fill out questionnaires to describe their job-related duties and responsibilities. The formats of questionnaires are either structured or un-structured

• HBL is against of this method, they think it is time consuming and ineffective

Observational Method:

• Using the observation method, a job analyst observes workers on the job

• HBL thinks this method is also ineffective as employees get conscious when we observe them

Job Description• After getting job analysis information the next step is to describe job description

• Job Description includes Job Identification Job Summary Chain of command Responsibilities & Duties Performance Standards

• HBL uses this method to hire, evaluate and appraise the employees

Job Specification• After formulating job description the next step taken is job specification that are

required to efficiently do the job

• Job Specification includes: Skills & Abilities Education Work experience Certifications

• HBL focuses both on Skills and Education of the candidates during the hiring process

RecruitmentRecruiting is more likely to achieve its objectives if recruiting sources reflect the type of position to be filled.

Certain recruiting sources are more effective than others.

Analysis of positions and requirement:• First it is determined which position is going to be filled and the requirement is analyze by job

analysis

Identify candidates:• HBL identifies its candidates by developing the criteria of job description and job specification • Acting upon these criteria job vacancy ads are spread through different media like

newspapers and internet

Recruitment Sources - External

Advertising

• Newspapers (Daily Jung, Nawa-e-Waqt, The Nation, Dawn and Daily Khabrein etc)

• Trade and professional journals (Aurora Magazine)• Internet job sites (rozee.pk etc.)

Other External Sources:

• Sidat Hyder Morched Association works for outsourcing for HBL• College recruitment• Employee referrals• Walk-ins

Campus Recruitment

HBL is proud of its ability to nurture individuals and empower them to improve their talents

As part of HBL’s human resource strategy, they visit various universities across the country to induct & groom fresh business graduates every year

To attract the best young talent, HBL actively participates in campus seminars by giving presentations that highlight HBL’s background, vision, mission, values, recruitment & selection process, future career prospects and overall business strategies

HBL hires fresh talent on a permanent basis and offer a wide range of career opportunities across all functions

Employee Referrals

One of the best sources for individuals who will perform effectively on the job is a recommendation from a current employee

Why? Because employees rarely recommend someone unless they believe that the individual can perform adequately

HBL prefers hiring candidates through employees referrals due to financial records because the records are so risky

Recruitment Sources - InternalIn HBL if internal employees are hired, even then the proper selection process is followed for them as follows:

• Related to job’s advertisement, HBL posted the job opportunity in their own personal websiteJob posting

• Rehiring the former employees is the process in which HBL rehires the former employees. But this process is practiced very rarely

Rehiring Former employees

• After going through all the processes the best candidates according to HBL’s selection boards are selected

Final Selection within the Organization

Selection• This process involves selecting the employees by follow the eight steps

Pre-Screening and Short Listing

Selection board goes through those CVs and selects those

candidates which initially fulfill the criteria of selection board

After prescreening the HBL selection board short lists the

candidates who are considered most suitable for job at initial

level on the basis of their resume

Test/InterviewIn this process short listed candidates are called for test and interview according to nature of their applied jobs

Mode of Interview: One-to-One Interview Panel interview

Types of questions: Situational Questions Job Related Stress Questions Puzzled Questions

Selection InterviewSelection interview HBL is conducted for short listed candidates.

A selection interview is the procedure designed to predict future job performance on the basis of applicant’s oral responses to oral inquiries.

HBL uses written test from the candidates HBL conducts background investigation for selection a new candidate

Final Selection:

After successfully completing the test, panel interview is conducted After going through all the processes the best candidates according to HBL’s selection

boards are selected Bond containing terms & conditions of the job is signed by the selected candidate

OrientationJust after final selection and before starting of training process orientation is conducted for selected employees in orientation new employees are provided with basic background information about the HBL

The basic contents of successful orientation include:

Information on employee benefits

Personnel policies

The daily routine

Company operations

Safety measures and

regulation

Training and Development

Needs Analysis

Identify job performance skills needed, prospective trainee’s skills, and develop objectives

Instructional Design

Produce the training program content, including workbooks, exercises, and activities

Validation

Presenting (trying out) the training to a small representative audience

Implement the Program

Actually training the targeted employee group

Evaluation

Assesses the program’s successes or failures

Types of Trainings

On-the-Job Training

Coaching or understudy: It is the OJT method in which employee is

coached and taught by professional that how to do the job in order to meet HBL’s goals and objectives

Off-the-Job Training

Case study methods: Special case studies are given to employees

which contains some dilemma about banking sector. By solving those case

study problems employee gets training to take bold and effective

decision in crucial situations

Seminars: HBL encourages its employees to participate in the seminars arranged by banking

sectors not just in the Pakistan but also beyond the borders

Employee Development

Job Rotation

Special Assignments

Action Learning

Outdoor Training

• Moving a trainee from department to department to broaden his or her experience and identify strong and weak points. HBL’s Manager Associate program is used for job rotation training

• These assignments are actually related to tasks within the branch by achieving those tasks assigned by trainer, employee get training

• Management of HBL trainees are allowed to work full-time analyzing and solving problems in other departments

• Outdoor training typically involves some major emotional and physical challenge

Any Questions? Please Ask!

Thank You