Group I26th March 2014

Information Systems Analysis

“IT Innovation Assignment”

Agenda Innovation and Constituents of Innovation Need for Innovation Innovative IT System New Business Model New Business Model - Feasibility Study New Business Model – Components of IS Pros and Cons References

Innovation: The definitionWiki – It is the application of better solutions that meet new requirements, unarticulated needs, or

existing market needs.

Business Dictionary – The process of translating an idea or invention into a good or service that creates value or for which a customer will pay.

Yale ITS - Innovation can be defined as the process of implementing new ideas to create value for an organization. This may mean creating a new service, system, or process, or enhancing existing ones. Innovation can also take the form of discontinuing an inefficient or out-of-date service, system, or

process.

Greg Satell (Digital innovation guru in a HBR article) - It seems obvious to me that a common sense definition of innovation is that it is a process of finding novel solutions to important problems.

Innovation

Constituents of Innovation

Creating a completely new technology/ product

Increased quality/accessibility/productivity over existing product/technology

Implementing a long standing idea through emerging technology

Using existing technology to create a new market or need

Innovation: The process Most insights into innovation as a process however

focus on similar points. Establishing a clear problem/need and defining it

well. Who is best placed to solve it? Identifying the

domain. Then left to creative solutions.

Need for Innovation

Sector -Healthcare Customers - Multispecialty Hospitals Need – Continuously monitoring the health of the patients to prevent any

emergency healthcare issues and taking appropriate medical action. Both patients and hospitals want an Information System to automate the process of health monitoring on-the-go.

Need

UHMS – How It WorksStep1. Data Tracking

With the help of a medical implant in human body, UHMS will track the healthcare indicators and maintain database

Step2. Data Transmission With the help of wireless network systems UHMS transmits data to concerned databases without any data loss.

Step3. Data base Maintenance UHMS maintains a central database within a hospital for each individual patient and helps manage data.

Step4. Health Monitoring FunctionWith the inbuilt business logic UHMS monitors the health indicators continuously and necessary alerts are generated.

Step5. Necessary Medical ActionsUHMS identifies the necessary medical actions like – Calling ambulance, Informing relatives, medical staffs and doctors

Innovative IT System

Name - Universal Healthcare Monitoring System (UHMS)Clients – Multispecialty HospitalsPurpose – UHMS continuously monitors the health of an individual. It keeps track of health indicators like levels of glucose, cholesterol, lactate, ATP and others. Hospitals can use UHMS to facilitate timely actions and prevent any healthcare issues. UHMS also interacts with the traffic control system.

IT System

UHMS as Innovation

No “Continuous Healthcare Monitoring” systems which track the health indicators of the patients and keep different stakeholders informed.No system that alerts the stakeholders during emergencies. No central repository which helps different hospitals to share data.

Current System

New Business Model - UHMS system is a disruptive model which continuously monitors the health of an individual and keeps different stakeholders informed. Improved Productivity - It improves the productivity of the medical staffs and hence improves the effectiveness and efficiency of the healthcare. Technological Enhancement - It also takes necessary actions like Calling ambulance, Informing relatives, medical staffs and doctors. It also facilitates the data sharing among hospitals if all the parties are in consensus.

UHMS System

New Business Model

UHMS creates a new business model in healthcare sector by facilitating the continuous healthcare monitoring .Clients - Multispecialty HospitalsStakeholders – Doctors, Medical Staffs , Emergency Staffs , PatientsRevenue Model – Development, Installation and Maintenance

New Business Model

Economic - UHMS is a promising IT system that generates revenue from multispecialty hospitals.

Legal – Patents have to be applied and also won in a few cases.

Technical – UHMS relies on the medical implant and flawless communication network. The database has to be very efficient. Business logic has to be impeccable with an easy interface. UHMS also has to be very secure and not prone to malware attacks.

Human Resource - UHMS believes in minimal human intervention and relies on automating most of the medical tasks. It strives to be more precise, effective and removes human errors. It does not require much expertise for the users. The software developers need to know the medical practices and terminologies.

Operational - Schedule management requires fast development of UHMS and it can be implemented in the multispecialty hospitals which have emergency facilities and have proper infrastructure like hardware and softwares

New Business Model - Feasibility StudyFeasibility Factors

Hardware – UHMS relies on the medical implant (like chips), batteries, servers and installation facilities.

Software – Compatible operating systems , database management System

Network - UHMS interacts with wireless network, cables, routers

Data - Patients health indicator ,Standard health threshold levels

Business Process – UHMS implements on business logic that automates the medical actions using proper computer languages and DBMS.

New Business Model – Components of ISComponents of IS

Pros and Cons

UHMS is healthcare monitoring on the go.

UHMS reduces the risk of emergency and accurately measures the healthcare indicators.

In the long run UHMS will be a cost efficient healthcare system.

It increases efficiency of the healthcare system by leaps and bounds.

It acts as a substitute for a normal health check-up and removes dependency on the availability of hospitals.

Pros

Pros and Cons

•UHMS will face practical difficulties in administering the chip to a large population.

• Affordability of the UHMS by the poor masses is a challenge.

• UHMS doesn’t serve the purpose for complex health issues.

•Interaction with the emergency staffs for transport and traffic management involves real time challenges. It also depends on the geography.

Cons

VERMONT TEDDY BEAR

TEAM 1

Vermont Teddy Bear CompanyFounded in 1981 by John Sortino

Successful in the 90s with ‘Beargram’ service-gifting by calling on a toll free telephone number

Developed gift bag boutique services-handbags, accessories and pyjamas to tap into high sales during festive seasons-under CEO Elisabeth Robert

In 2003, they acquired florist Calyx and Corolla

After 2005, only 3 core product lines remained-teddy bears, pyjamas and Calyx flowers

Economic slowdown of 2008-many employees laid off

In 2009, John Gilbert became the new CEO while Bob Stetzel became the CIO

Bob Stetzel and the IT OrganizationOnly 7 employees with excellent expertise in narrow specialities under Stetzel’s management

Too much time spent on troubleshooting

Less time spent on development of new applications and implementation of new versions of packaged software

Company’s IT infrastructure not yet captured or codified with minimal change controls

Stetzel’s FindingsCore transaction infrastructure was strong with good recovery mechanisms

Contained several individual packages connected by middleware instead of a single ERP structure

Individual packages were of different versions, languages and tools depending on individual preferences

The Way ForwardSelection of new enterprise software to replace existing accounting systems

Buying new supply chain software to enhance operational capabilities

Building of Customer Relationship Management Package

New data warehouse to increase business analytics capabilities

Development of new products (suggested by the CEO)

What is the overarching question faced by CIO Stetzel? To eliminate the complex middleware and find a suitable alternative for

the same. To invest in a fully featured ERP or not ? How to integrate the system properly with the existing database? Siloed expertise problems. Limited IT workforce. Important tasks are left behind while addressing support calls Improvements in Supply chain management. Various channels(phone, web, retail etc) use different software interfaces

What is the overarching question faced by CEO Gilbert?

To increase revenue and ways to leverage their well known brand. Supply Chain Management and Customer relationship management problems. Whether it is possible to cross sell pajamas and other related products? Whether they should produce artificial intelligent toys or not? How to manage middleware “The black box”? Limited finances

What are the possible solutions to the issues by these people? Documenting the business logic of middleware. ERP is not viable to implement at this time, can be implemented in

phases. Knowledge sharing programs between the IT associates. Hiring temporary employees. Prioritizing tasks properly. Doing a market research to identify the target audience and improving

the marketing system to target the main customers.

To have a reliable and content delivery system to handle traffic spikes during peak sales time.

Using Data warehousing and data mining to get information about the customers and buying patterns

Cataloging of all computing hardware and apps Using social media to increase customer awareness. Using forecasting techniques to estimate the demand.

Way forward Proper documentation Implementing supply chain management software. Hiring more workforce. Implementing Customer relationship management.

References

http://www.extremetech.com/computing/151134-worlds-smallest-blood-monitoring-implant-talks-to-a-smartphone-but-whose

http://www.business.gov.au/BusinessTopics/Innovation/Pages/Whatisinnovation.aspx

http://en.wikipedia.org/wiki/Innovation_system

Thank You