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Disruptive & Innovative Technologies in Health Care
Wesley Valdes DO
Medical Director Telehealth Services
Intermountain Healthcare
Three areas: Disruptive or Innovative?
• Competition for patient care is coming from directions most healthcare systems aren’t expecting …
• We will start to appreciate patients in terms of consumers rather than patients.
• As systems move to capitation, efficiency will become a priority
Page 2
Healthcare delivery is undergoing a paradigm shift
Page 4
This is what we
think of when we
say “see a Doctor”.
This is what patients
are quickly beginning
to think of when they
say, “see a Doctor”
“By 2017, eight of
ten office visits
will be done
virtually”
– Don Berwick
Patients can connect online anytime, anywhere, on any device
Receptionist model allows transfer, hold, and queue of video calls.
The healthcare experience of the future
Wesley Valdes DO
Medical Director Telehealth Services
Intermountain Healthcare
What is changing?
• Consumer expectations are driving choice.
• Competition is both national and international.
• “Can I?” is becoming “Why can’t I? and will be “I’m going to the system where I can”.
• Up-front obstacles are going away (no username, password)
• User experience is transitioning to a patient centric
• Wait times are down to minutes.
• Availability is 24/7 and direct from patient owned devices
• Cost is a fraction of traditional brick and mortar services.
Page 13
Solutions for hospital and home
• Interactive touch screens can switch languages and purpose
• More entertainment solutions
• Ability to message patients about their care process, educational materials, etc
• Allows patients to video chat with family members who can’t be there in person
Parents can connect online with their children in the NICU
• Demonstrated benefit of Mother’s being able to “link” to their neonates in the ICU
• Allows Mothers and Fathers to participate in rounds when they can’t be there in person
• Can be used to support parents after the babies are discharged home
Page 17
Project management in healthcare delivery
• Integrating project management concepts into the delivery process
• Train case managers and others in project management principles
Page 21