••• 1

‘ ICT for inclusion –towards a smart, sustainable and

inclusive economy’

Ilias Iakovidis, PhD

ICT for Inclusion

DG Information Society and Media

European Commission

••• 2

Conclusions 1Ideas for Public Libraries

- Re-thinking of the role of the public libraries in the digital era

- info hub but also educational and social hub

- Skills and responsibilities of professional “intermediaries” such as librarians:

- Digital competence in a context

- New business models and services for public libraries:

- inclusive eGovernment, eHealth info, accessible / distant education & training

(digital literacy classes, employment opportunities, carers training, …)

- accessible content

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Future skills needs of the labour market

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Mill

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jobs

Low qualifications Medium qualifications High qualifications

Forecast

+ 15,6 million jobs

+ 3,7 million jobs

- 12 million jobs

Source: Cedefop, 2010

In 2020, of all jobs

35% high qualifications

50% medium qualifications

15% low qualifications

Cedefop, 2010

According to European companies, 90% of jobs in 2015 will require some sort of ICT skills (IDC, Nov 2009)

••• 5

Evolving Digital Divides

Advanced Digital Competences

Future Digital Competences

to enable Future skills needed

From ICT skills to Digital Competences

2006 today Future 2020

Digital Competence evolves …

ICT Access,Basic User

Skills

Variety and Intensity

of ICT use

Critical &ConfidentICT use

Share andCollaborate;

Privacy aware

InnovativeMulticultural

etc

… and so do Digital Divides

26%(in 2010)

72-78%(peer file exchange-up-load in 2010)

35%(in 2010)

Clara Centeno, JRC-IPTS

••• 6

And the winner is – health info

••• 7

Digital Agenda for Europe and eInclusion targets

DAE: Every European Digital

Those in employment

E-Businessskills

ICT practitioner

skills

ICT user skills

Digitally Excluded

Groups at riskof social exclusion

eInclusionClara Centeno, JRC-IPTS

••• 8

Europe 2020: seven flagships

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HEADLINE TARGETS • Employment rate from 69% to 75% - Investment to 3% of GDP in R&D• greenhouse gas emissions by 20% (vs1990), renewable energy to 20%, 20% in energy efficiency. • early school leavers to 10% (from 15%), population 30-34 with tertiary educ. from 31%to 40%. • living below poverty by 25%, 20 million people out of poverty.

7 EU Flagship Initiatives

SMART GROWTH SUSTAINABLE GROWTH INCLUSIVE GROWTH

INNOVATION "Innovation Union”

CLIMATE, ENERGY AND MOBILITY

"Resource efficient Europe”

EMPLOYMENT AND SKILLS "An agenda for new skills

and jobs”EDUCATION "Youth on the move” COMPETITIVENESS

"An industrial policy for the globalisation era”

FIGHTING POVERTY "European platform

against poverty”DIGITAL SOCIETY

"A digital agenda for Europe”

• Addressing: crisis, low growth, unemployment, ageing, globalisation, finance, climate & resources

••• 9

Converging Policy Context

• Legal framework (PwD in telecoms, audiovisual)

• R&D and innovation on ICT

• Promote internet access: digital literacy, accessibility

“Europe 2020”

Digital Agenda

••• 10

The scale of the challenge – DAE actions

1. Digital literacy and competences a priority for the ESF2. Tools for competences of ICT practitioners and users3. Digital literacy and skills priority of New skills for jobs

flagship4. Promote a higher participation of women in ICT 5. Online consumer education tool on new media technologies6. EU-wide indicators of digital competences and media literacy7. Evaluate accessibility in all revisions of legislation8. Public sector websites are fully accessible by 20159. MoU on Digital Access for persons with disabilities10. Long-term e-skills and digital literacy national policies11. Provisions on disability in Telecoms Framework and AVMS12. Mainstream eLearning in national policies

••• 11

Policies

Innovation &Competitivenes

SkillsLifelong Learning

Vocational Education and Training

Digital Inclusion

Social Inclusion

Formal Education

Employment

eInclusion

Trainers

Teachers

Librarians

Social actors

Carers

Family & friends

IndividualsMultipliers

Options for eInclusion action

••• 12

Third sector Civil society

ICT for social inclusion

Intermediaries

Digital inclusion Digital competence

eFacilitators

Digital Literacy & eInclusion

Informal + Formal

+ Non formal learningSocial workers

eInclusioninitiatives

All EuropeansDigitally excluded/at risk

Socially excluded/at risk

low educated

unemployed

elderlyyouth at risk

migrants

disabled

Librarians

••• 13

Skills of intermediaries

• Minimum common requirements for eFacilitators that the training should address• ICT ISCED level 5 http://www.fernuni-hagen.de/FTB/telemate/database/isced.htm

• familiarity with latest IS tendencies and resources (e-learning, e-services, social networks, open source tools)

• Diploma/experience in communication and socio-cultural animation for target groups at risk

• Ability to plan and manage training activities and projects, centre itself• Medium / high level of EN plus other relevant language• Specific knowledge / experience for specialised eInclusion paths

(social inclusion / labour / LLL path)

• Mobility – but impossible – vocational training differences

• Clear career paths?/eInclusion initiatives study/

••• 14

Carers - challenges

Critical conditions Needs

Time devoted to care (up to 24/7) • Balance work and caring functions• Coordinate with service providers and professionals• Remote access to basic services

Socialization and isolation -> emotional stress • Communication with others• Share emotions and experiences with peers• Specialized support

Limited experience and skills, orNo accreditation & certification of skills

• Information, training and other support (emergency)• Accreditation / Certification of skills

Limited knowledge of services & support opportunities (incl. technology-related) • Available and fast access to information and guidance

Sensitive personal information (themselves and recipients)

• Guarantee adequate security and privacy

Migrant specific:- Lack of social support network- Intercultural and language barriers- Lack knowledge of institutional care - Often irregular work/residence status- Difficult access to training & support

• Multi-lingual information and services (including on country culture and institutional care context), "accessible" services

2 CIP projects under negotiations

‘ICT for carers’

••• 15

Purpose To raise awareness of the need and of the tools available to stakeholders and public authorities of all levels through demonstrating models of successful, relevant policies and funding mechanisms. Define a to-do list.

Status of progress and challenges reported in the workshop - eInclusion is a journey: from inclusion to engagement and empowerment- Various routes to eInclusion (different models, places, partnerships)- Strong economic argument: Digital literacy for inclusive society and competitive economy - Sustainable and scalable

Stakeholders’ actions and commitments mentioned in the workshop - Systemic support for Digital campaigns & Champions and Intermediaries- Reaching outside the eInclusion community towards key decision makers- Long term platform for knowledge and experience brokerage- Promote Digital talent for all – to support people in all aspects of life - Digital Capacity building – for both social innovation and enterprise- Standardisation, certification, harmonisation and impact assessment

DAA WS 20 Digital literacy and Inclusion

••• 16

DAA WS 20 Digital literacy - outcomes on ‘intermediaries’

• Awareness raising and recognition of the role of intermediaries +

the need for mapping of those actors and their contribution

• Measure the Impact of the actions of those intermediaries, including the

mapping, sharing, developing the related methodologies

• Need to increase the level of digital competence (both of those that

use ICT and those who do not)

• eFacilitator role, through a European Competence Framework, and

vocational training

• Quality assurance tools for the delivery of DC training activities (non

formal settings), e.g. peer processes

• Funding at the cross road of ICT and social inclusion goals

••• 17

••• 17

Projects

Marginalised Young People projects

• ComeIn: http://www.comein-project.eu/ (mobile based online communities for the integration of MYP)

• Hands: http://www.hands-project.eu/ (mobile toolset for autistic young people to support them in better handling situations autonomously and to develop their social and self management skills)

• Incluso: http://www.incluso.org/ (measurement tool to screen evolution in MYP social inclusion/exclusion and a business model for organizations working with ICT in the area of social inclusion)

• Replay: http://www.replayproject.eu/ (gaming technology platform to provide light anti-social behaviour MYPs with a tool to facilitate reintegration into society)

• Umsic: http://www.umsic.org/ (support through music, children with social or emotional disorders, or with moderate learning disabilities, and those who are immigrants with no or limited host country language skills)

••• 18

Projects – under negotiations

• Care+ - Ageing well in the community and at home: digital competencies of care workers to improve the quality of life of older people and their carers.

• professionalisation of domiciliary care workers and

• caregivers to support active ageing at home and in the community

• Discover - Digital Inclusion Skills for Carers bringing Opportunities, Value and Excellence

• increasing digital competences and engagement of social inclusion actors (carers)

• increasing use of ICT solutions for delivering social support and care• raising the profile of social inclusion work

(from CIP Work Programme 2011)

••• 19

WHAT• ~1/3 EU population (150M) in need for social support

same 1/3 use eGovernment/public services the leastsame 1/3 huge impact on Governments economiesand society at large

• Socially excluded Groupsare fragmented have complex and multiple needs live in different environments

(social/economic/geographical/cultural)• Services Delivery

80% of social services is delivered locally delivery is based on complex and mixed value chains

(public/private = public local administrations, NGOs, charities, civil organizations, volunteers, etc.)

Inclusive eGovernmentRATIONALE

••• 20

WHY = Promote and support social inclusionBy improving access to public services from socially excluded groups

WHO = Socially Disadvantaged Citizens Intermediaries engaged in the delivery of social

services(Public Administration. Local Authorities, Third sector, Users associations, Private sector, etc.)

HOW = by Maximizing efficiency and effectiveness in service delivery by e.g.:

» Improving ICT tools/processes/protocols(within delivery chains)

» Developing new service delivery profiling(e.g. flexible, personalized, combined, based on multichannel approaches)

» Applying sustainable business models(for P.P.P., social contracts and alliances in service delivery)

Inclusive eGovernment RATIONALE 2

••• 21

Inclusive eGovernmentFocus

ACTORS• Intermediaries and stakeholders

engaged in the delivery of social servicese.g. Public Administration. Local Authorities, Third sector, Users Associations, Private sector, etc.

SECTORS and target Areas• Social: Elderly, Disabled, Immigrants, MYP, Homeless

• Economy: Job Opportunities

• Education: Formal/Informal, learning and vocational training

••• 22

eGOS•Vocational eGuidance

•Empowerment of Intermediaries•Multichannel Delivery & O.S.

DIEGO•eAccessibility e Scalability

of Public Web Sites•BP models replication•Multichannel Delivery

CEMSDI

•ICT skills/Digital Literacy•Capacity Building of POs

•DLA (Digital Local Agenda)•Multichannel Delivery

eGov4U

•Models and Strategies• Multichannel Delivery

•Replication & Deployment

End USERS = Socially Excluded (e.g. Elderly, Unemployed, Immigrants, youngsters, etc)Public Officials and Intermediaries

MCeGOV study

Reference Frameworks for Sustainable Models

Inclusive Public Services Key Enablers:

•ICT Skills/Digital Literacy of POs•Empowerment/Capacity Building

•Multichannel Service Delivery•eAccessibility of P..WSs

•Framework Models•Coordination

Inclusive eGovernment

EU Pilot actions

••• 23

Get online week 2011

• 112 074 Europeans in 30 European countries

• in ca 5000 telecentres educational venues, libraries, NGOs…

••• 24

Conclusions 1Ideas for Public Libraries

- Re-thinking of the role of the public libraries in the digital era

- info hub but also educational and social hub

- Skills and responsibilities of professional “intermediaries” such as librarians:

- Digital competence in a context

- New business models and services for public libraries:

- inclusive eGovernment, eHealth info, accessible /distant education & training (digital literacy classes, employment opportunities, carers training, …)

- accessible content

••• 25

Conclusions 2General

- Digital Competences are evolving and so are related digital divides

- Need a holistic policy approach to Digital Competences and coordination among the many actors involved

- Both end users and intermediaries such as librarians need to be targeted

- Training of Digital Competences should be adapted to the specific profiles and needs of the target groups

••• 26

See you in Gdansk, PL Presidency conference

5-7 October 2011

Innovation for digital Inclusion www.innodig.eu

http://ec.europa.eu/einclusion

Merci!