LISTENING SKILLS

CONTENT

Level -1

Why is listening

important?

Level 0

Problems

Active ListeningLevel +1

Why is listening

important?

Level -1

An average person

listens at about

25% efficiency.

Our mind is working 4 times faster than the person is communicating to us.

Listening : Speaking2 : 1

So, listening IS

important.

P R O B L E M S

Hearing = Hearing

Hearing + Understanding + Remember = Listening

Our mind frequently

wanders when someone is

speaking to us.

Poor listening …Why?Concentration …lack of it !

Empathy

Selective listening

Language barrier

Second Guessing

Interrupt

You know it all

The way

forward…

Make eye contact

Use non-verbal behaviour to show interest

Avoid distracting actions

Paraphrase

Don't disturb/talk too much

Confront your biases

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AVINASH MAURYA