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Best in Class Case Management
& Professional Case Management
Training Options
Catherine M. Mullahy, RN, BS, CRRN, CCM
Jeanne H. Boling, RN, MSN, CCM
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Catherine Mullahy &
Jeanne Boling
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CV Highlights
Catherine M.
Mullahy, RN, BS, CRRN, CCM
National/International Speaker & Consultant on
Case Management
Author, The Case Manager’s
Handbook, Fourth Edition
Former President, Case Management Society
of America
Former Chair Commission for Case Manager
Certification
Former Owner, Options Unlimited
Former Vice President, Matria Healthcare, now
Alere Medical
President, Mullahy & Associates, LLC
Jeanne H. Boling, RN, MSN, CCM
National Speaker/Consultant on Case
Management
Former Executive Director Individual Case
Management Association
Former Executive Director Case
Management Society of America
Former Vice Chair Commission for Case
Management Certification
Former Director, URAC
Owner, LNC Associates, LLC
Vice President, Mullahy & Associates, LLC
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Mullahy & Associates, LLC
Our Focus
Consulting, Program Design and Customization for Implementation of state of the art
case management practice within unique cultures to meet organizational goals of…
Medical practices
IHS
Hospitals
Clinics
Managed care organizations
Accountable care organizations
VA
Other healthcare systems
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Mullahy &
Associates
M&A Client
Indian Health Service• 2001
• 2005
• 2008
• 2009
• 2010
• 2011
Dedication to consulting/customizing the programs specifically for the Indian Health Service
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Mullahy & Associates
Recent History
2010-2011 Veteran’s Administration
• Miami
• Atlanta
• Columbia
• Birmingham
• Los Angeles/Long Beach
• Las Vegas
• Loma Linda
• San Diego
• National OIF/OEF Case Load Consultants
Dedication to customizing the programs specifically for the VA
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Mullahy &
Associates
M&A Client Best in Class Case Management
The Business of Case Management
Direct to Consumer Case Management
Managing Case Management
for Gannett Corporation, publisher of USA Today
• 2008
• 2009
• 2010
• 2011
• 2012
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Mullahy &
Associates
Our programs train participants to
meet specific IHS Organizational
Goals.
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Mullahy &
Associates
Please visit our YouTube Video
featuring the Mullahy & Associates
Best in Class Case Management
Program at the following link….
View Video Here.
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Interactive Learning Experiences
Interactive
Adult Learning
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Summary of IHS
Training Options
2 or 2 1/2 Day Best in Class Case Management
1 Day The Function of Care Coordination: From Concept to Reality
2 Hour Overview of Care Coordination within the Team: From Concept to Reality
Key Policy Review and Recommendations for Maximization of Your Initiative
Ongoing Consulting to various of your locations throughout implementation
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Indian Health Service
Training
Sioux City, Iowa
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Best in Class
Case Management.
2 or 2 ½ Day ProgramTarget Audience: Physicians, Nurses, RN Case Managers, RN
Care Coordinators, Social Workers & New Staff Orientation
The Cornerstone of the Programs
Includes Workbook and Discounted Fourth
Edition of The Case Manager’s Handbook
Testimonials from previous IHS Programs
follow
Agenda follows
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Best in Class Case Management
Agenda
2 Day Program Schedule and Course Content - Day 1
7:30 AM Registration
8:00 AM Introductions
8:30 AM What & Why Case Management, Knowledge and Skills Required
and Goals of CM
9:30 AM Break
9:45 Case Management: The Work Format and Process Applied
12:00 N Lunch (On Your Own)
1:00 PM Key Concepts Q&A
1:45 PM Break
2:00 PM Effective Communication Skills and Communications Scenarios
3:15 PM Lines of Insurance
3:45PM Case Studies IHS
4:30 PM Adjournment
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Best in Class Case Management
2 Day Program Schedule and Course Content - Day 2
7:30 AM Registration
8:00 AM Community Resources
9:00 AM Legal, Risk Management, and Legislative Issues
10:00 AM Break
10:15 AM Ethical Issues in Case Management & Case Studies
11:15 Cultural Issues
12:15 Lunch (On Your Own)
1:15 PM Behavioral and Psychosocial Issues
2:15 PM Clinical Functional Satisfaction Outcomes
3:15 PM Break
3:30 PM Case Studies IHS
4:15 PM Moving Toward the Future
4:30 PM Adjournment
The Case Manager’s Handbook, Fourth Edition is included in the
program for ongoing reference.
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Best in Class Case Management
Additional 1/2 Day Program Conclusion
assists with implementation at your facility Schedule And Course Content – Day 3
7:30a Registration
8:00a AM -9:30AM Making the Content Yours……Best In Class
Case Management Applied
Problem solving to implement the processes within IHS. Q&A
9:30 AM Interactive Exercise and Team Activity Collaboration
10:30 AM-10:45AM Break
10:45 AM IHS Summary
12:15 AM Adjournment
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Interactive Learning Experiences
IHS Testimonials
“In all my 12 years at IHS, this is the very best
training session I have ever attended! Thank you for
an excellent professional presentation!...”- Yakama
Indian Health Service
“Very good presentation – very informative… I
finally got the answers to my questions re: case
managers… Speakers radiated a true passion for
patient advocacy which I appreciated…”- Bishop
California
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Interactive Learning Experiences
IHS Testimonials
“All of the training was helpful, I great
training, excellent presenters”.- Lawton Indian
Hospital Business Office Manager
“I think all public health nurses in IHS should receive
this training along with discharge planners, social
workers, doctors etc. “- IHS Public Health Nurse
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Options for
Consideration
Best in Class Case Management: From
Concept to Reality 1 Day Program Target Audience: Physicians, Pharmacists, Clinical Support
Staff, Psychologists, Dietitians
Intensive Program
Agenda
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Best in Class Case Management: From Concept to Reality
1 Day Program
Schedule and Course Content - Day 17:30 AM Registration
8:00 AM Introductions
8:30 AM Today’s World…Evolving Models of Care, CMS, Patient Protection Act of 2010….What & Why is Case Management, Knowledge and Skills Required and Goals of CM
9:30 AM Break
9:45 AM Case Management: The Standards of Practice, Work Format and Process Applied
11:00 AM Case Manager and Care Manager Functional Statements and Competencies Required
11:45 N Lunch (On Your Own)
12:45 PM Patient Stratification….which patients should be referred to a Case Manager, Are orders required? How the team works together. CM Case Loads, Documentation
1:30 PM Legal and Ethical Issue Overview for a Case Management Program
2:30 PM Positive & Productive Communications Between CM & Provider, CM & Administration, CM & Patients…the ongoing collaborative team.
3:00PM Break
3:15 PM Demonstrating Value….Patient Outcomes Utilizing Community Resources….Resources available to and through Case & Care Managers
3:45PM Case Studies…Provider, Care Manager & Case Manager work together as a team on each of these
4:30 PM Summary Q&A
5:00 PM Adjournment
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Best in Class Case Management:
Winner of Platinum Award
presented at the National Press Club
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Options for
Consideration
Best in Class Case Management
2 HR ProgramTarget Audience: Executives, Administrative
Staff, Clerical Personnel
Overview of Condensed Intensive Program
Help ancillary personnel understand the CM
Role and relate to them
Agenda
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Options for
ConsiderationBest in Class Case Management
2 HR Program
Schedule and Course Content – 2 Hour
What & Why is Case Management, Knowledge and Skills Required and Goals of CM
Patient Stratification….which patients should be referred to a Case Manager, Are orders required? How the team works together. CM Case Loads, Documentation
Case Management: The Standards of Practice, Legal Implications
Positive & Productive Communications Between CM, Provider, IHS, Administration, CM and Patients…the ongoing collaborative team.
Demonstrating Value….Patient Outcomes
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Columbia, SC Best in Class Case
Management Class October, 2010Testimonials
Excellent presentation. Really enjoyed this class.
Would like for all of our CMs to get a chance to
participate in the class.
Really good mix of info and presentation of material.
Appreciated the quick pace but never felt rushed.
Great speakers! Very personable, especially when
sharing their personal experience. Speakers were very
passionate about what they were teaching.
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Options for
Consideration
Key Policy Reviews and
RecommendationsMs. Mullahy & Ms. Boling would interface in a one-on-one with
the key decision makers to review existing case
management policies and provide advice and specific
recommendations regarding their modification to facilitate
“Best in Class” Practices.
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Columbia, SC Best in Class Case
Management Class October, 2010Testimonials
"Totally awesome conference! An honor to learn from
such distinguished experts in the field! Look forward
to more conferences and greater learning!" - Melissa
Neuman, RN - Pearl City, HI
"I am glad I attended the seminar. Well worth the
expense." - Maria Luisa
Raneses, RN, BSN, CCM, CRRN - Alexandria, VA
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Options for
Consideration
e-Training Newsletter, issued Quarterly for One Year
Following the Initial Training Program
Each case manager would receive a copy of an e-Training
Newsletter providing important tips and reminders for
achieving and maintaining “Best in Class” practices.
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Testimonial
"Catherine and Jeanne were effective, engaging, and collegial. As a social
worker, I am especially appreciative of the advocacy for all of us in case
management to work as a team and draw on each other's skills and
strengths." - Maria Hood, LCSW, ACSW, CCM - White Plains, NY
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Testimonials
Prepared me for the CCM exam. Wonderful! A tremendous amount of information. I did not want the course to end. The presenters were well prepared and knowledgeable.
The presentation exceeded my expectations. In fact, I was inspired to pursue what I learned these two days to become certified in case management.
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A Partnership for
Improved Outcomes
We look forward to discussing possible
programs with you …
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A Partnership That
Works!
Mullahy & Associates, LLC
82 Main Street, Suite 300
Huntington, NY 11743
Phone: 631-673-0406
Emails:
Website:
http://www.mullahyassociates.com
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Mullahy &
Associates, LLC
Your thoughts…….
How can we best serve YOU?
