Upload
amit-biswas
View
178
Download
0
Embed Size (px)
Citation preview
TO
OUR PRESENTATION
Submitted By:
Name ID
Amit Biswas 143003014
Subrata Kumar Chanda Uthpal 143003007
Md. Ahasan Habib 143003013
Md. Tanjir Ahmed 141014004
Tahmina Hossain Bristy 143003015
Submitted To :
Md. Ruhul Amin
Lecturer of Green business school
group name :
Grameen Phone Ltd.
Internal & external communicationsystems of
Grameenphone
Grameenphone Ltd. the largest telecommunicationsservice provider in Bangladesh received its operatinglicense in November 1996 and started its operations from26th March 1997 the Independence Day of Bangladesh.
Grameenphone is the leading telecommunicationsservice provider in Bangladesh with more than 50 millionsubscribers.
Ownership Structure
Aim
The right and contemporary use of technology is the key to the progress
of a nation. Keeping this in mind, Grameenphone always brings the
future proof technology in order to facilitate your progress.
The possibilities in this new world are immense and someone as bright
as you should not be behind in anyway. At the end of the day, all the
individual progresses accumulate to the progress of the beloved
motherland.
Grameenphone promises you to bring the best of communication
technologies so that you can Go Beyond.
Mission
Leading the industry and exceed customer expectations by
providing the best wireless services, making life and business
easier
Vision
We exist to help our customers get the full benefit of communications services in their daily lives. We want to make it easy for customers to get what they want, when they want it. We're here to help.
DEPPERTMENT OF THE COMPANY
Grameenphone’s Different Divisions and Department In recent times’ management has brought a change in the organizational structure in view of need of time. Currently Grameenphone has 11 divisions and 5 departments to run its operations smoothly. The divisions are: Customer Management Division
Finance Division
Information Technology Division
Sales and Distribution Division
People and Organization Division
Fiber Optic Network Division
Regulatory and Corporate Affairs Division
Technical Division
Projects Division
New Business Division
Marketing Division
The departments are independent from any divisions. The names of 5 departments are:
Administration Department
Revenue Assurance and Fraud Management Department
Information Department
Internal Audit Department
Legal and Compliance Department
Communication Methods In The Organization
Grameenphone believes in informal communicationwhen they usually talk to each other. But to submit aproposal report to their management, they prefer toemail communication better. They do not submit thesethings by direct handing over. On the other side, theircommunication in mobile by colleague is free as theyhave their own company mobile SIM.
Communication System in GP
Every organization has two types of communicationsystem. Grameen Phone is not except from them. It hasalso two types of communication system which arefollowing:
External System: This system is typified by the formal organization chart. This system is used to control individual and group behavior and to achieve organizational goals. Some elements of external system are following:
#Business letter#Report writing#Business proposalMemorandum report etc.
Communication System in GP
• Internal System: The internal system develops as people interact within the formal, external system and certain behavior patterns emerge, patterns which accommodate social and psychological needs. In internal system, both formal and informal elements of communication are used which are following:
• #Grapevine
• #Face to face communication
• #PABX
• #Mobile
• #Letter etc
Communication Flow In The GP
The flows of communication within the organization
may be upward, downward, or horizontally directed.
Grameen Phone Limited has downward and upward communication flows which are following:
Downward Communication is that from superior to
subscriber-from boss to employee, and from policy maker to
operating personnel. Five elements of downward
communication are following:
Downward Communication:
Job instruction
Rationale Information Feedback about job performance Ideology Upward communication
Upward communication
When management requests information from lower
organizational levels, the resulting information becomes
feedback to the request. This is called upward
communication. This communication keeps management
informed about the feelings of subordinates, helps
management identity both difficult and potentially
promotable employees, and paves the way for even more
effective downward communication.
Basically these two types of communication flow are used by the Grameen Phone.
Communication method with customers Communication With The Agents
Conclusion
We are able to reach this point that the managingcommunication skill of Grameen Phone is reallyoverwhelming. Not only that its effectiveness incommunication helps it in a large way to achieve itsorganizational goal. The managing communicationprocess of Grameen Phone helps the organization toenlarge its business. So there is no doubt that, GrameenPhone has very strong managing communication skill.