ACKNOWLEDGEMENT

I would like to express my profound gratitude to our Beloved Principal Prof. V. Prithviraj for

extending his support in all my endeavors.

I would like to thank Dr. N. SREENATH, Head of the Department of Computer Science &

Engineering for his guidance and encouragement throughout my academic career.

I am highly obliged to thank all the staff of the Department of Computer Science and

Engineering for their continuous assistance in my endeavors.

Above all I thank my friends and family members for their constant source of inspiration which

have made these Industrial Visits of mine a great success.

INDEX

SL.No. Title Page No.

1 Introduction

2 Industrial Visit – I

FLEX, kancheepuram

3 Industrial Visit – II

HCL, Puducherry

4 Industrial Visit –III

Azimuth, Puducherry

5 Industrial Visit – IV

Integra, Puducherry

6 Industrial Visit – V

Lenovo, Puducherry

7 Industrial Visit – VI

Majestic,Coimbatore

8 Conclusion

CHAPTER 1

INTRODUCTION

ORGANISATION FOR REPORT

The industries require students who are talented in all respects. In the present curriculum of Engineering Education is a gap existing between the students and the industries. In order to bridge the gap , industrial visits are incorporated to the curriculum.

Industrial visits are very important for every student as it provides a clear picture of the present scenario and guide them in marking a bright future. The visits educate the students on acclimatizing themselves to various working environments. Industrial visits/implant training in the curriculum facilitate the students to be expose to the industrial ethics. They learn about the work culture and principles which help in transforming themselves into better professionals.

Industrial visits provide vital information. It also enables to understand the internal working environment. These visit not only give exposure in academic point of view, but also enables to interact with industrial people directly.

Through these visits the students become abreast with the emerging trends in technology and get trained to complement their skills in future. The lack of this may deny the students an idea about the corporate world. Hence the curriculum lays emphasis on undergoing industrial visits/implant training.

It is anticipated that the industrial visits will have a number of advantages for both the students and the companies involved.

Third year students will have the chance to visit a company they might be considering for their work experience ahead of the final year of their course. This makes them more aware of the operations of the company.

Students are expected to understand to undertake a minimum of 5 industrial visits (prominent hardware/software development concerns) or a minimum of eight weeks/60 days of industrial training in their course of study during the 5th and 6th semesters. The students have to submit a report at the end of the 6th semester projecting the exposure he/she gained during their respective visits/training. The curriculum also enforces the perusal of the report to be done by a panel of the staff members for 50 marks. The proofs for having undergone visits/training are to be closed along with the reports as enclosures.

Industries are chosen for industrial visits/training in the field of Information Technology and its related areas so that student gain knowledge and understand the needs of technology that is vulnerable to changes. As a result the students equip themselves to meet these requirements. The industries are selected taking into account the reputation and quality management of the company.

The following are the companies visited:

FLEXTRONICS TECHNOLOGY Pvt.Ltd

HCL INFOSYSTEMS LTD

INTEGRA SOFTWARE SERVICES Pvt.Ltd.

AZIMUTH SOFTWARE INDIA Pvt.Ltd

LENOVA (INDIA) Pvt.Ltd

MAJESTIC PEOPLE INFOTECH Pvt. Ltd

CHAPTER 2

INDUSTRIAL VISIT - I

1.1 VISIT DETAILS:

Company Name : FLEXTRONICS TECHNOLOGY (!) PVT. LTD.

Address : plot 3,phase II

SIPCOT Industrial park

Sundavellur C village

Sriperabudur Taluk

Kancheepuram dist

Tamilnadu-602106

.

Date of Visit : 17-12-2008 to 25-12-2008

Time of Visit : 10 AM – 5 PM

1.2 COMPANY PROFILE:

This ISO 9002 certified company is a leading manufacturer of computer peripheral devices,

namely, the Public Call Office Monitor (PCOM) and Fixed Cellular Terminals (FCT).

1.2.1 Product:

The PCOM and FCT are used for billing purposes in various public call booths and other

centres. The major components include 8085, Microprocessor or 8031/8032 Microcontroller,

keypad, LED/LCD display, Memory devices (RAM and EPROM/EEPROM), power supply (5V,

12V, 17V) according to the printers used.

1.2.2 Departments:

Administration:

Administration department takes care of purchases, finance, marketing and billing

sections. On placing orders the required raw materials are stored by the storage department

before being issued for quality check.

Goods inspection:

After the reception of Goods Received Notes (GRN) containing details of item and

quantity received, from the storage department, the inspection department checks the quality of

goods according to the ISO standards. The inspected raw materials, if satisfactory, are sent for

processing after allotting batch members for tractability of items during problems in production.

Forming:

The materials are collected as batches as per the model of the board. The basic elements

like resistors, IC’s, capacitors etc. are formed to suit the purpose.

Leads are cut and bear.

IC pins are straightened.

After the formation the components are stored back.

Assembling:

The assembling section is divided into four sub-departments. They are

Layout formation

Component mounting

Wave soldering

Reworking

Layout formation:

The PC board is bought and cut for suitable size. The impression of the circuit layout is

done by a circuit maker. A paste is applied over the impression and is printed over the PC board.

Component mounting:

The formed components are mounted according to the component layout, displayed in

front of every assembly operator. The mounted boards are then sent to the wave soldering

section.

Wave soldering:

The mounting boards are arranged on a conveyor belt and are soldered using a wave

soldering machine by setting appropriate temperature and other parameters required as per the

model of the boards. Sufficient quantity of lead and flux are fed into the machine.

Reworking:

Reworking involves

Removing the lead shots.

Cutting off the extra leads.

Soldering the wire connectors.

All the IC’s are mounted on the corresponding bases after cleaning the boards using thinner.

1.2.3 Testing:

The boards are validated and checked according to the parameters of the telephone line

condition. The clock pulses are then set manually and tested. On any problem, the quality control

department is reported for rectification.

1.2.4 Quality controls:

The manufactured boards are verified for correct placement, value, pin bending and for

any short circuitry. In case of any problem the corresponding sections are informed for

rectification. If the board is perfect,”OK TESTED” sticker is stuck and sent to the testing section.

1.2.5 Mounting:

The tested boards are mounted with power supplies, printers, keypads, displays and

named stickers for identifications.

1.2.6 Functional Testing:

The assembled machine is tested for all its functions thoroughly and is sent to the

packaging section.

Pulse code.

Service code.

Beep sound.

Protect password.

Printer options.

Signal reversal.

Paper speed.

Real time clock.

Blocking STD, ISD and PCO calls.

PCO user number storage, etc.

1.2.7 Heating:

The tested machines are put into a heater for 6 to 8 hours to determine their withstanding

capacity. During this process, some of the IC’s may get burnt. So the machines are again

functionally tested before being sent to the packaging section.

1.2.8 Packaging:

The tested machines are then packed and are given a unique machine number before the

final dispatch.

1.3 PCOM:

PCOM plays an important role in public call booths. The department of the

telecommunications allots the telephone numbers and the booth numbers. The DOT also allots

the pulse rates and codes according to the distance from the telephone exchange.

The telephone line works on 50V DC power supply signal, which is received from the

telephone exchange. There are 2 signals REVERSAL and 6 KHz. The reversal signal senses

automatically after the called person reverses lifts the handset whereas the 16 KHz signal senses

automatically from the exchange according to pulses of the called distances. Band width ranges

from 15.5 KHz to 16.5 KHz.

Total amount = no. of units * (unit rate + tax – 10.2%) + service exchange

No. of units = duration of the call/pulse rate of the called area

1.3.1 Parts of a PCOM

Power supply:

There are 2 types of Switch Mode Power Supply (SMPS) and linear Mode Power supply

(LMPS).

SMPS is a powering unit also known switching regulators consists of external transistor,

IC’s and a choke. External transistor is used as a controlling switch. SMPS possesses

very high efficiency. There are different types if SMPS used.

STEP DOWN switching regulator, STEP UP switching regulator, INVERTING

switching regulator.

LMPS consists of 2 Step down transformers. According to the printer used, the power

supply varies from 17V.

Printer:

PCOM is categorized into different types based on the type of printer used. It uses 2

types of printers: NUMERIC and ALPHANUMERIC printers

Numeric printer – 17V DC power supply.

Alphanumeric printer – 12V DC power supply

Drum printer – only character

Dot matrix printer – 24 columns of characters and numerals

Keyboard and display (k&d):

Keyboard and display is mounted on top of the machine for booths owner’s facility.

Either LED or LCD is used for clear display. LED contains 16 numbers of 7 segment display.

LED contains 16 numbers of 7 segment display with 8 LED’s also has a buzzer indication LED.

Through20 pin connector the signals are sent from the board and decoded by the decoder IC.

User display (ud):

UD is always kept at some distance from the keyboard by means of a cable. It is placed

in a separate room to indicate the status of the machine for the purpose of public.

Central processing unit (cpu):

CPU, the heart of the machine uses either 8031/8032 microcontroller or 8085

microprocessor. The PCB board has dialing section, time, memory, and display and keyboard

unit. It uses 5V DC supply.

1.3.2 Sections of a PCOM:

Dialing section:

It uses a separate board called “interface”. The board converts 50V DC power supply of

the 5V for CPU’s operation. CPU has trim pack which sets the 16 KHz from the exchange. If

both matches an output signal is generated.

Printer section:

Printer section has amplification IC. The output from the processor is fed to the

peripheral IC and the current amplification IC. The 5V signal is amplified to the 17V or 12V DC

supply according to the printer used. When the call is disconnected the peripheral interface

enables the printer and the printout is obtained.

Display section:

It has the display interface IC, which receives the output from the processor, and

accordingly the display board indicates the dialed number, name of the city and the amount of

the call done.

Timer section:

It has the real time clock IC. The combinational network of crystal, resistor and capacitor

gives output, which is fed into RTC IC. The overall timers including the IC can work under OFF

condition with the help of 3-6V battery.

Memory section:

Random access memory (RAM) is the common memory element. EPROM is used for

storing machine number and programmed software and its contents can be erased only by

exposure towards UV rays. Nowadays, EEPROM is used instead of EPROM, which has the

advantage of electrical erasability.

1.4 SURFACE MOUNTING TECHNOLOGY (SMT):

It is a method of assembling hybrid circuits and printed wiring boards, where component

parts are soldered onto a variety of interconnected circuit boards rather than into the single

circuit board(as in pin through-hole soldering).

1.1.1 SMT advantages embraced by commercial users:

Reduced human intervention

Reduced labour cost

Reduced production cost and overhead

Enhanced production speed

Reduced material cost

Higher operating speed

Increases circuit density

Increased circuit capability

Adequate performance capability

1.1.2 SMT PROCESS

Apply solder Place Place advanced Reflow

Paste component components solder

Place advanced Place Apply glue clean assembly

Components component (optional)

Insert through Flux and wave Off line assembly Clean

assembly hole solder and solder (optional)

components

TEST

1.1.3 The Impotance of Process Control in SMT:

Because of its relatively small mass, a SMD has very small thermal capacity and is

therefore, quite susceptible to thermal shock because only a small amount of heat is required to

raise its temperature rapidly. The passive devices no longer have the protection of bulky

encapsulation and are much more prone to mechanical damage than their leaded counterparts.

Another important factor is that they are much more susceptible to failure caused by ingress of

moisture-passive devices because of the lacks of encapsulation and active devices, because of the

very small distance between chip itself and the outer edge of its protective package. Process

control, therefore, must be considered in somewhat more detail than is generally necessary for

conventional components.

Electrostatic dangers:

In the days of 32/64 red-spot transistors, it was important to hold the soldering iron on the

lead for too long or the germanium device could be damaged. With the advent of the more

robust silicon devices the need for careful handling has decreased. Recently, the requirement for

careful handling has once more come to the fore. The development of Field Effect Transistors

devices and MOS IC’s has created components which can be damaged by quite low voltages.

Now that the sizes have decreased further with Surface Mount Device, need for careful

mechanical handling and electrostatic protection have become important. Procedures for control

handling of components and assemblies are needed and the control must begin right from the

suppliers, since, many stockiest still fail to understand the importance of protecting devices

against electrostatic charges and electrostatic fields. Tests in America have shown that the

devices are more susceptible to electrostatic damage when assembled on a board than when

loose. Hence, precautions are necessary at all stages of production.

Soldering methods:

It is one of the most important processes which are often regarded as a Black Art by the

management and the subject avoided for experimentation/examination. Often the person in-

charge of the machine is given only the manufacturer’s maintenance sheets and is left to get on

with the job in one's own way. The result is usually an initial experimentation to produce

acceptable results, followed by extreme reluctance to change anything. This procedure might be

a good one, only if it were not for the uncanny ability of the solder machine to go wrong in ways

which we would never dream of. For example, consider a solder machine in which one of the

heating elements fail. The immediate result is that a drop in the temperature, read by a single

sensor device fitted to the machine. The obvious answer is to turn the knob to return the reading

to the rightful value. Unfortunately, with one element not working, there results massive

temperature gradient across the solder machine. In extreme cases, the boards may emerge with

one half burnt and another half unsoldered! Thus the correct process control in this instance

therefore requires that the temperature readings on the machine gauges are to be used only as a

guide and that an independent method must be devised to measure the temperature gradients

throughout the length and the width of the machine by using a separately calibrated instrument.

In addition, as SMD’s have a very small thermal capacity it is necessary to carryout

measurements with very small probes connected to the SMD capacitors. For instance, exposure

to organic solvents may result in cracks in the SMD’s; ultrasonic cleaning methods, if incorrectly

used, may cause damage in the internal bonding of some IC’s; likewise, water wash can increase

the risk of corrosion unless proper care is taken to remove all traces of water immediately.

Test methods:

Testing of bandoleer components is made very difficult by is sealed nature of packaging.

Though sample inspection is possible, 100% test is impractical. Hence, it must be performed at

the level of placement machine. Such testing is relatively straight forward for passive

components with two contacts and for diodes but not possible for semiconductors with more than

two leads. Hence, sample operational tests are to be done on receipt if possible. This inspection

should include a solder-ability test as it often poses a problem. As reworks are very difficult on

surface mount assemblies there should be no chance on the quality of the components used.

Hence replacements after assembly are reduced to the maximum extent. The result is a cheaper

and a more reliable product.

Packing:

The packaging is another process which must be considered at the design rate. Surface

mount assemblies must be protected from the impact of bowing and twisting forces. It must also

protect electronic assemblies from electrostatic damage. The packaging may contain operating

and installation instructions. The packaging is the first thing that the customer sees and hence it

must be aesthetically pleasing and should contain the essential information relating to the part

number and warranty.

1.5 GSM FCT:

Fixed cellular terminals:

Also known as fixed wireless terminals, they contain a GSM gateway or a SIM box

which may contain one or more subscriber identity modules and are used to deliver calls directly

onto a mobile network. Fixed to mobile calls, the traffic can be routed through FCT and then

onto a mobile network through air interface than a point of interconnection between fixed and

the mobile. This enables a fixed to mobile call to appear to mobile network operator as a mobile

to mobile call.

Conventional arrangement for handling calls to mobile services is through, Access

Service Provider which originates from fixed to mobile purchase and a Terminating Access

Service from the mobile network operator will terminate the call. The access service provider

recovers the costs of purchasing the MTAS, together with the costs incurred from the originating

call, through the retail price it charged its customer for making the call.

Service provision model:

FCTs offer alternative approach to interconnection. An originating Access Service

Provider can use an FCT to wireless service to deliver the fixed to mobile call to a mobile

network operator than to porch an MTAS and route the call through a POL. The Australian

Competition and Consumer Commission (ACCC) concluded that the lowest available price in

the market for an MTAS at the time is 21 cents per minute. The retail cost of a mobile to mobile

call on the same mobile network is significantly cheaper.

Applying the principle of least cost routing, an FCT can use a SIM associated with the

same mobile network as the called party to enable fixed to mobile calls to be charged at on-net

mobile to mobile call rates. At particular times of the day, such calls may be even free of cost.

The difference between the cost of the MTAS and the retail mobile to mobile call charges creates

opportunities for the FCT operators to offer discounted call terminate services to consumers. By

doing so they may be able to earn an arbitrage profit.

End user model:

An FCT may also be used by individuals that are not carriage service providers as a form

of wireless local loop to substitute for fixed line services in situations where there are no fixed

lines available.

FCT may also be connected o a private branch exchange of a corporate or business

customer to enable the employee’s mobile phone to be included within a virtual private network.

Calling line identification & fixed cellular terminals:

A call that is routed through an FCT will typically have calling line identification of the

calling party replaced by the CLI corresponding to a SIM used by the FCT. The terminating

mobile network operator is thus presented with a CLI that corresponds to an FCT rather than the

actual originator of the call.

This diminishes the reliability of CLI and CND as indicators of the origin of calls and

prevents mobile network operators from identifying the origins of menacing or nuisance callers

pursuant to industry code ACIF: C525 handling life threatening and unwelcome calls.

It is important that the actual originator of calls is able to be identified. It is recognized

that the way in which an FCT operates does not necessarily accommodate such a practice and

alternatively arrangements may need to apply.

One such alternative is for FCT operators to maintain call records that include CLI

information which could be used by the law enforcement agencies and the FCT operator itself is

to identify the origin of a call that has been routed through an FCT. It would seem important for

mobile network operators to be able to identify those of its services which are used by other

carriage service providers to supply services to the public to avoid misleading presumptions

about who is actually making or receiving particular calls.

Potential effect of fixed cellular terminals on the integrity of

mobile networks:

As an FCT will typically be based I a fixed location, the traffic from which it originates

will generally be concentrated, with calls to be carried by a few nearby base stations. Depending

upon the volume of traffic being generated, such an arrangement has the potential to monopolies

particular calls and affect the service experienced by other users of the network in the vicinity of

the FCT. Under section 447 of the telecommunications act, if a mobile network operator

believes that particular customer equipment is threatening the integrity of its network or a

facility, the network is permitted to disconnect that particular customer equipment.

1.6 Conclusion

The above mentioned Industrial Visit that I have undergone provided me great

opportunity to know various aspects of the PCOM.Apart from theoretical knowledge,this

industrial visit helped me to improve my practical knowledge in industrial backgrounds.

CHAPTER 3

INDUSTRIAL VISIT – II

2.1 VISIT DETAILS:

Company Name : HCL INFOSYSTEMS LTD

Address : R.S. No 107/5,6 & 7 (unit III ),

Sedarapet, Puducherry – 605111.

Date of Visit : 25-05-2009 To 03-06-2009

Time of Visit : 10 AM – 5 PM

2.2 COMPANY PROFILE:

2.2.1 History

The history of structured quality implementation in HCL Infosystems began in the late 1980s with the focus on improving quality of its products by using basis QC tools and Failure Reporting and Corrective Active Systems (FRACAS). We also employed concurrent engineering practices including design reviews, and rigorous reliability tests to uncover latent design defects.

In the early 90s, the focus was not merely on the quality of products but also the process quality systems. Our manufacturing unit at NOIDA was certified initially to ISO 9002:1994 by Bureau Veritas Certification in 1994 and later on to ISO 9001:1994 in 1997. As of now, all our manufacturing units are certified by Bureau Veritas Certification as per

ISO 9001:2000 and ISO 14001: 2004

In early 1995, a major quality initiative was launched across the company based on Philip B. Crosby's methodology of QIPM (Quality Improvement Process Management). This model was selected to because it considered the need and commitment by an organization to improve but more importantly, the individual's need towards better quality in his personal life.

2.2.2 Business Profile

HCL Infosystems' portfolio of products covers the entire spectrum of the information technology needs of its customers.

By virtue of the immense diversity of markets and customers that it addresses, HCL Infosystems' products offerings include everything from high end enterprise level servers for mission critical applications to multimedia home computers.

You may be a large multi-location company exploring solutions to e-enable your organization or you may be a new born rising star looking for someone for IT Planning or setting up your IT Infrastructure, HCL Infosystems has a solution tailor-made for you.

2.2.3 Vision

"We shall deliver defect-free products, services and solutions to meet the requirements of our external and internal customers, the first time, every time."

2.2.4 DESCRIPTION

HCL INFOSYSTEMS

HCL Infosystems' portfolio of products covers the entire spectrum of the information technology needs of its customers.

By virtue of the immense diversity of markets and customers that it addresses, HCL Infosystems' products offerings include everything from high end enterprise level servers for mission critical applications to multimedia home computers.

You may be a large multi-location company exploring solutions to e-enable your organization or you may be a new born rising star looking for someone for IT Planning or setting up your IT Infrastructure, HCL Infosystems has a solution tailor-made for you.

CUSTOMER SATISFACTION

One of the cornerstones of our strategy has been a very strong customer focus .Our 27 years of experience in servicing a varied range of customer requirements has given us domain knowledge of our customer's business . As a result of this we are able to provide exact solution to customers' needs. During these years we have been able to cement our relationship with customers and gaining their trust and confidence as well.

Today for our desktop PC, we have more than 8 lakh units installed units. We enjoy considerable market share in segments like Government, Banking & Finance and Education & research.

It is the faith of our customers that has consistently resulted in repeat business for us. We have rate contracts with -NIC , PNB, DGS & D , NICSI , ONGC , Punjab & Sind Bank.

SUPPORT SERVICES

HCL Infosystems' Service Support infrastructure is one of the widest in the country. No matter where you are, there's an HCL Service Centre near by.

Our Products are backed by an extensive direct support infrastructure spread across 170 locations nationwide which offer 24 x7 support offering for critical sites.

Our channel strength is a balanced mix of retail outlets, resellers & distributors. It was our strong focus on distribution network that led us in devoting few brands exclusively for channel. They are - Beanstalk, BusyBee, Netmanager (servers), and recently launched EzeeBee. Today our distribution network helps us take a varied product range to customers in every nook & corner of the country .The product range includes DeskTop PCs, Servers, Laptops & Pocket PCs.

To exist as a market leader in a globally competitive marketplace, organizations need to adopt and implement a continuous improvement-based quality policy.

QUALITY

One of the key elements to HCL's success is its never-ending pursuit of superior quality in all its endeavors.

HCL INFOSYSTEMS believes in the Total Quality Management philosophy as a means for continuous improvement, total employee participation in quality improvement and customer satisfaction. Its concept of quality addresses people, processes and products.

Over the last 30 years, we have adapted to newer and better Quality standards that helped us effectively tie Quality with Business Goals, leading to customer and employee satisfaction.

OBSERVATIONS

PRODUCTION

Production is a process by which the job order placed by the customers are materialized.It is the process in the manufacturing of systems which encloses all the components of which are memory chips, processors, input output ports,hard disks in a cabinet and gives form to the desired system.

The various processes involved in production are as follows

Stores Kitting Mounting components Os loading Testing Quality assurance Packing Shipment

STORES

It is a bulk storage area for all the components purchased by the buyer depending upon the request of the purchaser. The products enter the stores only after undergoing all the qualification tests conducted by the Product Engineering Group.

KITTING

All the items in the stores undergo the incoming quality check. The various components of particular job order are placed in one box attaching log sheet to it and are send to the assembling section for shop floor activity.

MOUNTING COMPONENTS

The various components such as the memory chips, hard disks, processors are mounted on the mother board and it is mounted on the cabinet. The smps is also mounted and necessary power supply connections are given. Various connections between hard disks and ports are established using buses for data transfer. The cabinet is provided with drives and also has slots for peripherals. Then cabinet is sealed with appropriate stickers pasted on for the configuration.

OS LOADING

In this unit the various operating systems are loaded to the hard disks using the local area network available.Then a logo of hcl is also made to flash to mark their brand name.If bulk orders are placed then disk copy of master hard disk is taken to load operating system to other systems.They provide various versions of Microsoft and linux operating systems.Microsoft operating systems like XP and Vista and linux operating systems like Red Hat are also provided.

TESTING

Various test are conducted on the systems to measure their performance .Then the functionality of all the components are tested. The physical verification tests are also done. The various reliability tests are also conducted. Then the system is passed to quality assurance. AMIDIAG OS is used in testing. The performance of each and every software and hardware unit is tested with separate care. If any fault is discovered it is send to the repair section for further steps to be taken. Hardware defects and component failure are handled by replacement. But in case of any software problem troubleshooting is done in all systems from where master copy was taken.

QUALITY ASSURANCE

It is this department which takes some percentage of products out of large number and tests its working to ensure quality of the entire bulk assembled. Then this unit also helps to provide necessary customer support needed.

PACKING

After all the above mentioned processes are over then the systems along with the needed peripherals is send to packing. Proper carton boxes and extended poly styrene which replaces extended poly ethylene which is non bio-degradable are used to pack the systems. The packing is designed by the various norms of the Production Engineering Group.

SHIPMENT

The systems packed along with peripherals are sending to distributors and from there they reach customers. Thus the goods are shipped safely to the destination. But bulk orders placed to the company are directly moved from the factory to the customers.

Service men either from the distributors or from the company itself is send to the customers place to make the process of installation easier.

All the above mentioned processes are undergone by all the products of HCL be it a desktop or a laptop or a server with slight changes. Thus the concern on the whole is its entire process of production and HCL tries to make its product stand for its name.

MECHANICAL

The work of mechanical section is to take care of components. They check whether all the components function properly whatever be the environmental conditions. They inspect each and every cabinet for better functioning.

RELIABILITY

Esd Test:

In reliability usually three tests will be carried on. They are ESD(Electro Static Discharge) test, Thermal test and Drop test. The first test is done using a ESD guns.(one gun produces 5kv and other produces 10kv ESD). The sharp end of the first gun is kept touching the ends of CPU. Then the second gun is kept at a distance of 3mm from the CPU. During the process the system is tested for display and performance. If the system's performance remains the same they will proceed to the next step else they will make necessary modifications.

Thermal test:

Second test is a thermal test. In this test the system will be kept in a chamber having a temperature of 40 degree Celsius. The system's performance will be analyzed. This is to check whether the system can withstand variations in temperature. Inside the chamber the temperature of every component is measured using a scanner. The main aim of this test is to make the system fit to be operated at different temperatures.

Drop test:

The last test is drop test. First the system is packed according to norms designed by PEG .Then the packed system is dropped down from a height of 5 feet (usually dropped one time by each face facing the ground). They also roll the packed system to some distance. They then unpack the system and check for any damage and again analyze its performance.

Noise test:

It is a test carried on the system in its working environment to check whether it produced less amount of noise which is compatible to the working conditions.

DESKTOP

This team takes care of all the desktop components.

LAPTOPS

As it name implies its work is to take care of laptop components and software. This section is also called notebook. Here compaction matters a lot. The components should be as small as possible and also should be stable. Then they match the different OS with the components and design the optimal system.

SERVER

As we know server system is different from ordinary systems. They have 4 to 6 hard disks or even more according to the requirement. Also the motherboard has two processors for fast operation. The configuration of the server system should be such that it should be able to serve all its clients fast. So the work of this team is to design a server according to the customer’s requirements.

BENCH MARKING

The role of the bench marking team is to set goals that need to be achieved by the company. They design products such that they compete well with their competitors and in whole raise the market value of their products.

MDP AND IIP

This is Microsoft Development Programme and Intel Inside Programme.

The company is provided with various certifications from leading OS development concerns like Microsoft and Linux. In order to obtain these certifications and be a concern recognized by the organizations they need to follow various guidelines drawn out by the company. This part of the PEG is carried out by the certifications section.

PERIPHERAL

The engineering of the various components of CPU is taken care by all the other sections .But it is the peripheral section that handles the process of analyzing the various peripherals used in the assembling of systems. It takes care about the functioning of the keyboards, mouse, monitors, printers etc connected to the system.

CERTIFICATIONS

In this department the various operating systems offered by the concerns like Microsoft and Linux are tested. The various configurations requested by the users are tested whether compatible with the operating systems offered and their performance is rated . After this process only the products become certified and then they are submitted for approval to the OS providers ,their consent puts the product on manufacturing sector.

HIGHLIGHTS

QUALITY ASSURANCE

Philosophy of Quality

"We shall deliver defect-free products, services and solutions to meet the requirements of our external and internal customers, the first time, every time."

The Quality Assurance wing, an integral part of the HCL has the following sectors:

1. Incoming Quality Control (IQC)

2. Line Failure Analysis

3. Systems Department

4. CLA/DMA Process and Auditing

5. Reliability Engineering

(a) Pre- release Testing

(b) Post- release Testing

6. Customer Satisfaction (CS) Cell

(a) Ni cell

(b) Complaints

The functions of these sectors are briefly given under:

Incoming quality control (IQC)

This is the first Quality checking sector. It assures quality at the initial stage. Its functions are:

Inspection of incoming materials

In order to capture the material from supplier related problems, these steps are implemented at the IQC level.

MIOS

This MIOS test is similar to the one in the Pre- release Test.

IN PLANT FAILURE ANALYSIS

They are listed here.

1. Line Failure Verification—TNRS –Alore-- TNRS

2. Aforeserve Repair Material Verification

3. DFR-- To calculate item-wise failure rate.

OTHER QA ACTIVITIES

1. ESD- Monthly statement of Department, Training, Certification and Re- certification.2. MDA- Monthly status of compliance to MDA requirements.3. Eg. Agreement with Microsoft(sticker)4. AFR-Presents Annual Failure Report of Frontline.5. Repair Analysis of Field Failures: To understand any pre- starts and false up with

supplier.6. Supplier go rate: Consolidated sharing of IQC, line field failures to suppliers.7. QES: Training to employees8. WOES- Workmanship Training9. QAG- Quality At Glance. Here, go rate and Line failures are measured.10. Channel Meeting11. BRM12. MCM Prevention13. Internal Audits and BVC Audits.

2.2.5 Highlights and Observation

HCL Infosystems' Service Support infrastructure is one of the widest in the country. Their Products are backed by an extensive direct support infrastructure spread across 170 locations nationwide which offer 24 x7 support offering for critical sites.

Their channel strength is a balanced mix of retail outlets, resellers & distributors. It was Their strong focus on distribution network that led us in devoting few brands exclusively for channel. They are - Beanstalk, BusyBee, Netmanager (servers), and recently launched EzeeBee. Today Their distribution network helps to take a varied product range to customers in every nook & corner of the country .The product range includes DeskTop PCs, Servers, Laptops & Pocket PCs.

2.3 CONCLUSION

The visit to the HCL Infosystems gave us an insight as to how computer peripherals and servers are assembled on large scale. We were demonstrated the assembling and testing of PCs. One of the engineers walked us to all the sections in the industry. The Thermal testing centre was really a never-heard-centre. They also described us about the various tests that were conducted to assure customer satisfaction and those tests they followed to make sure that bubbles hardly occurred in their pipeline.

CHAPTER 4

INDUSTRIAL VISIT - III

4.1 VISIT DETAILS:

COMPANY NAME : INTEGRA SOFTWARE SERVICES PVT.LTD

ADDRESS : 100 Feet Road (ECR)

Pakkamudiyanpet,

Pondicherry – 08.

DATE OF VISIT : 10-06-2009 To 18-06-2009

TIME OF TRAINING : 10.00AM – 3.30PM

4.2 COMPANY PROFILE

4.2.1 History

Integra is one of the leading pre-publishing services companies, in the world, providing end-to-

end content management and content transformation services including high quality Digital Typesetting,

e-Publishing (SGML, XML), Data Conversion and related services for Books and Journals, for various

Publishers, Presses and Corporates, around the world. For over a decade, Integra has been offering a full

range of high-end publishing services for - STM, HSS, professional and educational books/journals;

Reference books; Elementary, high school and college textbooks; Custom made course material; User

manuals and catalogues; Financial and legal publications.

4.2.2 Business Profile

INTEGRA’S SERVICES

Total Content Management Solutions - Copyediting, Typesetting, Project Management,

Graphics, Indexing, XML, e-Books and related services

Expertise in handling various complexities of STM, Professional and Educational Books /

Journals.

Technical and language copyediting for STM Books and Journals

Dedicated full service / Project Management team for Books.

Expertise in multi-language typesetting.

Integra Software is one of the largest providers of content transformation and content

management solutions to almost all the leading global publishers and typesetters across North America

and Europe. Integra delivers efficient end-to-end content management solutions across the globe, to

enable the valued customers meet their ever-growing business requirements.

With over a decade of experience in this field and redefined the ways of providing total customer

satisfaction, Integra has emerged from a team of 5 in 1994 to over 800 professionals today. Integra

specializes in providing full service project management, e-publishing for books and journals, data

conversion services, archival solutions and a host of value added services.

Headquartered in Pondicherry, India, Integra has its Global Service Delivery Centers at

Pondicherry and Chennai, India and services its customers through wholly owned subsidiaries in the UK

and USA.

Ability to offer end-to-end Solutions - Copyediting, Typesetting, Project

Management, Graphics, Indexing, XML, Data conversion and e-Learning

Wide expertise in handling various complexities of STM, HSS, Professional, Trade

and Educational books / journals

Technical as well as language copyediting for STM, HSS, Professional, Trade and

Educational Books and Journals

Using the latest technological developments in The company’s desktop publishing

process - handling complex coding requirements, DTD development, FrameMaker,

Quark Express, Indesign and Tex/Latex. First company in India to handle indexing

services

Dedicated full service / Project management team for Books

Journal administration / Issue management / Pre-press management team for Journals

Expertise in multi-lingual typesetting

Customer focused Delivery Units, acting as an extended arm of the client

4.2. 3 DESCRIPTION

Educational publishing has stringent demands on quality and short turn around projects and

Integra has time and again succeeded in its effort to effect deliveries on time with high quality. Efficient

production processes, automating workflows and enhancement in systems and processes are constantly

looked into to provide its customers best-in-class services, in a cost effective way.

As a full-service house, Integra provides advanced e-publishing services in using the latest

technologies like SGML / XML and HTML including SGML entry of scientific text comprising of Math

and tables as per the DTD supplied by its client. The company has significant experience in composing

pages using XML / SGML.

With rich blend of experience Integra typesets books directly from SGML and to work with

customer specific DTD or a public DTD (Document Type Definition) in order to address the growing

needs of print and electronic publishers across the globe. Integra offers DTD Development (SGML/XML)

services for all types of Books. The company has defined its own workflow and procedures for DTD

development that includes Document analysis, developing SGML Application, Implementation Planning

and Information conversion.

The company’s typesetting quality has won many appreciations from various clients and it

typesets based on the necessities and requirements and has dedicated teams for Quark Express, Frame

Maker, 3B2 and Tex / Latex.

The company’s production processes have been designed to provide multiple output forms from

input data through a single workflow, thus maintaining the integrity of customer data.

The company’s SGML / XML conversions include:

Encyclopedias, dictionaries

Technical Documents and Manuscript

SGML / XML to pagination & Conversions and vice versa for publishers

Scientific books and journals including tables, equations and graphics

JOURNALS

The challenges of handling Journals are clearly understood by Integra and that’s the reason for its

successes in providing its services to global publishers for their Journals. The challenges like short

turnaround times, challenging electronic delivery requirements (SGML / XML, Web PDF, etc.) and

Journal Administration capabilities are mastered by Integra over a period of time.

The company offers Journal Copy editing and Typesetting services to

Science, Technical and Medicine

Humanities and Social Sciences

Professional Journals

The company’s domain knowledge and expertise in all aspects of editorial and production work

in this field enables us to handle a variety of work smoothly - from design and editing to composition and

artwork, to proofreading and indexing, and taking care of the special needs of the different media

emerging today such as internet, e-books etc. and also to be responsive to each publisher's unique

requirements.

Integra presently handles journals copyediting and typesetting for a number of Publishers in US

and Europe and significant thrust and focus has been imparted to grow this business significantly.

PROJECT MANAGEMENT

In today’s world, publishers are exploring for the right vendors who could take away their pain in

managing the projects in totality. Integra stood up to the challenge and today Project Management or the

so-called Full Service is being offered to most of its clients globally.

Being a full-service company, Integra is capable in handling Books as well as Journals Project

Management. The company’s Project Managers are focused and thorough professionals who would take

up the ownership in getting their client’s projects executed on-time with high quality.

The Project management services include

Managing and coordinating the entire project starting from receipt of handover notes from the

Publisher to dispatch of final files

Sharing the planned schedule with the publisher to meet the deadlines as per the needs Liaising

with everyone involved in the project including Authors, Editors, Publishers and Production

personnel

Quicker resolution of queries of the clients

Resolving any issues if they arise

Keeping track of manuscripts and page proofs through the entire phase of production Following-

up and scheduling with Integra’s Global Delivery Unit to meet the Publishers deadline Integra

iTracks

Integra has developed a planning and tracking control system iTracks, which would help monitor

the progress of each and every job. This system is web-enabled and access is provided to key clients, so

that the same can be tracked close to real-time, on the status of the project / job, be it books or journals.

The salient features of iTracks are

Project Planning

Project Tracking and Jobcard Generation Control

Status Reports

Urgent Proof Reminders (UPR)

Various MIS Reports

DATA CONVERSION

Integra specializes in providing Data conversion services to publishers, typesetters and also to

major corporations worldwide.The company’s dedicated Data conversion division has their core strength

in digitally converting hard copy data to any digital format and also from any given digital format to other

digital format, for electronic publishing.

The company handles project domains in SGML/XML, OEB, HTML and other coding structures.

The company’s Technology & Development arm comprising of highly skilled manpower with experience

on advanced technologies have expertise in various conversion programs in Perl and Word Macros.

The company’s proven systems and procedures in place ensure high quality of converted data.

The company’s services extend across books, journals and periodicals, conference proceedings,

newsletters, presentations and others.

The company has developed Workflow Management Software (Integra WMS) which had been

utilized for all major projects. The entire file management from receipt to delivery is taken care by

Integra's WMS. This also improves the quality of output as the process is controlled by this software and

no process could be violated.

GRAPHICS SERVICES

Image Processing

Integra has highly skilled graphic artists and a sophisticated graphics infrastructure. The

company handles the graphic requirement of a title that includes scanning, disk processing, line-art

origination and editing. The company’s deft and skilled professional are well versed with the following

graphic software: Adobe Photoshop, Adobe Illustrator, Macromedia Freehand, CorelDraw, Autocad,

Chem Window and Chem Draw.

Scanning

High-resolution scanners are used for scanning half-tones, transparencies and slides. All

halftones are color corrected using calibrated monitors under proper lighting environment (D50

Lighting). Integra’s operators have good knowledge in using ICC profiles and have good infrastructure for

color calibrating the company’s scanners, monitors and proofers.

Line art Origination

Company employees are experienced in complex line-arts, maps, chemical artworks and capable

of delivering the same with utmost precision and of high quality. The company’s skilled resources handle

color scanning, color correction and color separation.

HIGHLIGHTS

LITIGATION SUPPORT

Integra has extended its service offerings to Litigation support services to global customers. With a strong

expertise to manage the projects through its various stages during production and providing the best-in-

class output we are second to none in quality. Supported by a large technology team, we provide high

levels of accuracy consistently to meet the ever increasing demands of its customers. Be it a few thousand

documents or millions of documents, we can scale up to meet the customer requirements in a very quick

time.

The company specializes in providing Offline and Online Litigation Support

The company’s services offered in litigation support include

Scanning: It is the process of making a digital photocopy from paper-based documents.

OCR: The conversion of an image files to a parallel text file for the purpose of editing or searching.

LDD (Logical Document Determination): The segregation of images for the purpose of identification or

define relationship. i.e. Page range and attachment range.

Coding: The process of creating a database by extracting the data from the image files

Subjective: It is the process of manually entering the searchable and sortable information in the

database fields by looking at a document. The fields to be coded from either or all the following

Hot Document

Issues

Witnesses

Privilege

Relevance

Objective: Also known as “bibliographic” coding, It is the process of entering the data alike subjective

coding for future retrieval or editing purpose

In Text: This is the process of line-by-line reviewing of every page in the document for specific

keywords.

Issue Coding: The process marking testimony of particular issues, instead of actually summarizing the

deposition transcript to search them during depositions using Live Note software based on the input by

the client.

Judgment Coding: It is the process of summarizing the details about the judgments of the trials from

Judgment verdicts.

Bates Numbering/Stamping: A unique number is assigned to the scanned documents while scanning to

identify its relationship and access them in future from document management systems. This is termed

as Bates Numbering.

Bates capture: It is creation of an index by capturing the unique number stamped on the documents.

EDD (Electronic Data Discovery): The process of seeking and locating data present in an electronic

format and securing it in a reliable format for using it as evidence in a civil or criminal legal case.

Quality: Assuring accuracy level of 99.95%.

Every process is monitored through the company’s online tracking system that enables us to

trace the productivity and job status at any point in time. The policy of paperless office helps ensure the

confidentiality of data. Strict process adherence and team performance rewards, facilitates meeting

stringent deadlines.

Adobe Acrobat plugins

Adobe Framemaker plugins

3B2 scripts & templates

Adobe Photoshop plugins

Quark extensions

APPLICATION/SOFTWARE PACKAGES:

Visual Basic, Visual Basic.NET

ASP, ASP.NET, ColdFusion

HTML, JavaScript, VBScript

C, C++

Java

MS SQL Server

The company has a separate testing team to test the quality of the company’s inhouse developed software. The company develops software for its tracking systems, online booking systems, archival systems, intranet sites etc.

4.2.4Highlights and Observation

The above mentioned industrial visit that I have undergone provided me great opportunity to know about various aspects of the industries. Apart from imparting theoretical knowledge, this industrial visit helped me to improve my practical knowledge in industrial background.

After undergoing this industrial visit, I am confident to see myself grow as a human and a professional. I am provoked and stimulated by the people serving this industry. By visiting this company, I was able to understand their work culture and the importance of moral principles at the work place. Being inspired by the company atmosphere I have developed greater dedication and commitment towards any work given to me now a days.

CHAPTER 5

INDUSTRIAL VISIT - IV

5.1 VISIT DETAILS:

COMPANY NAME : AZIMUTH SOFTWARE INDIA PVT LTD.

ADDRESS : AZIMUTH

Rediyaar Palayam

Puducherry - 605005

DATE OF VISIT : 26-11-2009 To 4-12-2009

TIME OF TRAINING : 10.00AM – 1.00PM

5.2.1COMPANY PROFILE

5.2.1 History

Azimuth started its operations in the year 2000. The company has been working with one of the world's largest medical transcription service providers in the USA. The company has been generating millions of medical reports every year with 99.5% quality within the stipulated turnaround time.

5.2.2 Business Profile

Azimuth is equipped with hi-tech infrastructure, broadband internet connectivity, uninterrupted power

supply and higher end workstations and servers.

Azimuth uses the latest technology for production and training purposes thereby delivering excellence in

all our services.

Azimuth provides the following services:

Medical Transcription Medical Billing

Medical Coding

Medical Call center and Medical Transcription Training

5.2.3 DESCRIPTION

OVERVIEW IDEA:

Traditional medical transcription is a form of document creation that the medical industry

considers outdated, but necessary as a means of providing the necessary documentation needed

to satisfy regulatory and insurance provider requirements. The practice of modern medicine

dictates that the physicians spend more time serving patient needs than creating documents in

order to make financial ends meet. More modern methods of document creation are being

implemented through the technology of computers and the internet. Voice Recognition (VR) is

one of these new-age technologies. With the power to write up to 200 words per minute with

99% accuracy Voice Recognition has freed physicians from the shackles of traditional

transcription services.

Pertinent, up-to-date, confidential patient information is converted to a written text document by

a medical transcriptionist. This written text may be printed (and hand placed in the patient's

record, archived, and/or retained only as an electronic medical record). Medical transcription can

be performed in a hospital, via remote transmission to the hospital, or directly to the actual

providers of service (doctors or their group practices) in off-site locations. Hospital facilities

often prefer electronic storage of medical records due to the sheer volume of hospital patients

and the accompanying paperwork. The electronic storage in their database gives immediate

access to subsequent departments or providers regarding the patient's care to date, notation of

previous or present medications, notification of allergies, and establishes a history on the patient

to facilitate healthcare delivery regardless of geographical distance or location.

The term transcript or "report" as it is more commonly called, is used as the name of the

document (electronic or physical hard copy) which results from the medical transcription

process, normally in reference to the healthcare professional's specific encounter with a patient

on a specific date of service. This report is referred to by many as a "medical record". Each

specific transcribed record or report, with its own specific date of service, is then merged and

becomes part of the larger patient record commonly known as the patient's medical history.

Medical transcription encompasses the MT, performing document typing and formatting

functions according to an established criteria or format, transcribing the spoken word of the

patient's care information into a written, easily readable form. MT requires correct spelling of all

terms and words, (occasionally) correcting medical terminology or dictation errors. MTs also

edit the transcribed documents, print or return the completed documents in a timely fashion. All

transcription reports must comply with medico-legal concerns, policies and procedures, and laws

under patient confidentiality.

In transcribing directly for a doctor or a group of physicians, there are specific formats and report

types used, dependent on that doctor's speciality of practice, although history and physical exams

or consults are mainly utilized. In most of the off-hospital sites, independent medical practices

perform consultations as a second opinion, pre-surgical exams, and as IMEs (Independent

Medical Examinations) for liability insurance or disability claims. Private practice family doctors

rarely utilize a medical transcriptionist, preferring to keep their patient's records in a handwritten

format.

Currently, a growing number of medical providers send their dictation by digital voice files,

utilizing a method of transcription called speech or voice recognition. Speech recognition is still

a nascent technology that loses much in translation. For dictators to utilize the software, they

must first train the program to recognize their spoken words. Dictation is read into the database

and the program continuously "learns" the spoken words and phrases.

Poor speech habits complicate the process for both the MT and the recognition software. An MT

can "flag" such a report as unintelligible, but the recognition software will transcribe the

unintelligible word(s) from the existing database of "learned" language. The result is often a

"word salad" or missing text. Thresholds can be set to reject a bad report and return it for

standard dictation, but these settings are arbitrary. Below a set percentage rate, the word salad

passes for actual dictation. The MT simultaneously listens, reads and "edits" the correct version.

Every word must be confirmed in this process. The downside of the technology is when the time

spent in this process cancels out the benefits. The quality of recognition can range from excellent

to poor, with whole words and sentences missing from the report. Not infrequently, negative

contractions and the word "not" is dropped all together. These flaws trigger concerns that the

present technology could have adverse effects on patient care. Control over quality can also be

reduced when providers choose a server-based program from a vendor Application Service

Provider (ASP).

Downward adjustments in MT pay rates for voice recognition are controversial. Understandably,

a client will seek optimum savings to offset any net costs. Yet vendors that overstate the gains in

productivity do harm to MTs paid by the line. Despite the new editing skills required of MTs,

significant reductions in compensation for voice recognition have been reported. Reputable

industry sources put the field average for increased productivity in the range of 30%-50%; yet

this is still dependent on several other factors involved in the methodology. Metrics supplied by

vendors that can be "used" in compensation decisions should be scientifically supported.

Another unresolved issue is high-maintenance headers that replace simple interfaces to become

the "platform" of choice. Pay rates should reflect this lost-opportunity cost for the MT.

Operationally, speech recognition technology (SRT) is an interdependent, collaborative effort. It

is a mistake to treat it as compatible with the same organizational paradigm as standard dictation,

a largely "standalone" system. The new software supplants an MT's former ability to realize

immediate time-savings from programming tools such as macros and other word/format

expanders. Requests for client/vendor format corrections delay those savings. If remote MTs

cancel each other out with disparate style choices, they and the recognition engine may be

trapped in a seesaw battle over control. Voice recognition managers should take care to ensure

that the impositions on MT autonomy are not so onerous as to outweigh its benefits.

MEDICAL TRANSCRIPTION PROCESS:

When the patient visits a doctor, the doctor spends time with the patient discussing his medical

problems, including past history and/or problems. The doctor performs a physical examination

and may request various laboratory or diagnostic studies; will make a diagnosis or differential

diagnoses, then decides on a plan of treatment for the patient, which is discussed and explained

to the patient, with instructions provided. After the patient leaves the office, the doctor uses a

voice-recording device to record the information about the patient encounter. This information

may be recorded into a hand-held cassette recorder or into a regular telephone, dialed into a

central server located in the hospital or transcription service office, which will 'hold' the report

for the transcriptionist. This report is then accessed by a medical transcriptionist, received as a

voice file or cassette recording, who then listens to the dictation and transcribes it into the

required format for the medical record, and of which this medical record is considered a legal

document. The next time the patient visits the doctor, the doctor will call for the medical record

or the patient's entire chart, which will contain all reports from previous encounters. The doctor

can on occasion refill the patient's medications after seeing only the medical record, although

doctors prefer to not refill prescriptions without seeing the patient to establish if anything has

changed.

It is very important to have a properly formatted, edited, and reviewed medical transcription

document. If a medical transcriptionist accidentally typed a wrong medication or the wrong

diagnosis, the patient could be at risk if the doctor (or his designee) did not review the document

for accuracy. Both the Doctor and the medical transcriptionist play an important role to make

sure the transcribed dictation is correct and accurate. The Doctor should speak slowly and

concisely, especially when dictating medications or details of diseases and conditions, and the

medical transcriptionist must possess hearing acuity, medical knowledge, and good reading

comprehension in addition to checking references when in doubt.

However, some doctors do not review their transcribed reports for accuracy, and the computer

attaches an electronic signature with the disclaimer that a report is "dictated but not read". This

electronic signature is readily acceptable in a legal sense. The Transcriptionist is bound to

transcribe verbatim (exactly what is said) and make no changes, but has the option to flag any

report inconsistencies. On some occasions, the doctors do not speak clearly, or voice files are

garbled. Some doctors are, unfortunately, time-challenged and need to dictate their reports

quickly (as in ER Reports). In addition, there are many regional or national accents and

(mis)pronunciations of words the MT must contend with. It is imperative and a large part of the

job of the Transcriptionist to look up the correct spelling of complex medical terms, medications,

obvious dosage or dictation errors, and when in doubt should "flag" a report. A "flag" on a report

requires the dictator (or his designee) to fill in a blank on a finished report, which has been

returned to him, before it is considered complete. Transcriptionists are never, ever permitted to

guess, or 'just put in anything' in a report transcription. Furthermore, medicine is constantly

changing. New equipment, new medical devices, and new medications come on the market on a

daily basis, and the Medical Transcriptionist needs to be creative and to tenaciously research

(quickly) to find these new words. An MT needs to have access to, or keep on hand, an up-to-

date library to quickly facilitate the insertion of a correctly spelled device, procedure, or

medication dictated.

Outsourcing of medical transcription

Due to the increasing demand to document medical records, other countries started to outsource

the services of the medical transcriptionist. In the United States, the medical transcription

business is estimated to be worth US $10 to $25 billion annually and growing 15 percent each

year. The main reason for outsourcing is stated to be the cost advantage due to cheap labor in

developing countries, and their currency rates as compared to the U.S. dollar.

It is a volatile controversy on whether work should be outsourced, mainly due to three reasons:

1. The greater majority of MTs presently work from home offices rather than actually IN Hospitals,

working off-site for "National" Transcription services. It is predominantly those Nationals located

in the United States who are striving to outsource work to other-than-US-based

transcriptionists. In outsourcing work to sometimes lesser-qualified and lower-paid non-US MTs,

the Nationals unfortunately can force US transcriptionists to accept lower rates, at risk of losing

business altogether to the cheaper outsourcing providers. In addition to the low line rates

forced on US transcriptionists, US MTs are often paid as ICs (Independent Contractors); thus, the

Nationals save on employee insurance and benefits offered, etc. Unfortunately for the state of

healthcare administrative costs in the United States, in outsourcing, the Nationals still charge

the hospitals the same rate as they did in the past for highly qualified US transcriptionists, but

subcontract the work to non-US MTs, keeping the difference as profit.

2. There are concerns about patient privacy, with confidential reports going from the country

where the patient is located (the US) to a country where the laws about privacy and patient

confidentiality may not even exist. Some of the countries that now outsource transcription work

are the United States, Britain, and Australia, with work outsourced to Philippines, India,

Pakistan, and Canada.

3. The lack of quality in the finished document is concerning. Many outsourced Transcriptionists

simply do not have the requisite basic education to do the job with reasonable accuracy, much

less additional, occupation-specific training in Medical Transcription. Many foreign MTs who can

speak English are unfamiliar with American expressions and/or the slang doctors often use, are

apparently unfamiliar with medical reference books, and are unfamiliar with American names

and places. An MT Editor, certainly, is then responsible for all work transcribed from these

countries and under these conditions. These outsourced transcriptionists often work for a

fraction of what transcriptionists are paid in the United States, even with the US MTs daily

accepting lower and lower rates.

The Philippines has recently attracted increased amounts of MT outsourcing from the United

States. Due to high literacy in the English language (spoken as a second language and also used

in business, education, and government), the Philippines is trying to position itself to become a

world leader in this field. Historic connections with the US ensure that the average Filipino is

perhaps capable of understanding idioms and slang used in Colloquialism, making them one of

the few peoples outside the US to possibly be able to transcribe accurately. This is very

concerning to the US MTs. Stricter policies in compliance with [HIPAA] are implemented in

such companies to enable security and confidentiality of work involved in such practices.

HIPAA (Health Insurance Portability and Accountability Act) governs outsourcing of MT work.

AHDI (Association for Healthcare Documentation Integrity) is one of the world’s largest

association for medical transcription. AHDI's mission is to lead the evolution of medical

transcription, represent and advance the profession and its practitioners. AHDI has a summary of

rules in medical transcription that guide companies in facilitating seamless and workable

transcription processes.

Quality Control

Quality is our main goal. Quality and timeliness go hand in hand in the MT Industry. We use

multipoint quality checks to deliver end quality reports in sync with a fast, accurate, and secure

way of delivering the reports.

Our in-house quality analysts and editors thoroughly check the reports of the MLSs to provide

accurate reports. We are constantly working on new ways of improving the quality by using the

technological advancements.

With our stringent training and production procedure, Azimuth guarantees well above 98%

constant quality.

To improve the quality standards further, we encourage our MLSs on continuous learning of

medical terminology, American accent and knowledge in US demographics. Our mission is to

produce 100 percent quality work consistently to our valuable clients within the agreed turn-

around time.

To offer high-quality medical transcription services, Azimuth provides continuous state-of-the-art MT

training to its associates. The medical transcription industry is growing, as are the requirements for

skilled Medical Transcriptionists. In addition to its training on campus at its Pondicherry facility, Azimuth

is now offering online and distance training for aspiring Medical Transcriptionists.

E-learning and distance learning let you train and take exams from home.

E-learning requires you to have access to a computer and to the Internet.

To train for your new career, you now have a choice:

1. On Campus training at Azimuth in Pondicherry.

2. Distance learning from your home.

3. Online Training

DIGITAL TRANSCRIPTION:

Many transcription companies are converting over to digital transcription as opposed to using tapes for

recording dictation. Basically, transcription services involve converting spoken words into written

documents or text. There are services that will accurately deliver a verbatim record of all that was said

during a court trial, business meeting, medical conference, and any other such meeting of importance.

Digital transcription is simply a better way to get a more accurate recording of what was said during

such events as those mentioned above. Recorded tapes can lack clarity, which makes it all the more

difficult during the transcription process. Digital transcription begins with the use of digital voice

recorders, which are often much easier to use as well as much more technologically advanced.

Cutting Edge Digital Transcription

Digital transcription works by dictating into a digital voice recorder, and then uploading the file to your

computer. Once the file has been successfully uploaded to the computer, the client can then send an

email to the transcriptionist using the "attach a file" feature, which will contain the dictated message.

The only left to do is wait for your completed document to be sent back to you electronically, or by fax if

you so choose.

5.2.4 Highlights and Observation

It is a very important concern, especially in the medical field, that all files sent be encrypted so as to

prevent hackers from gaining access to confidential information. In order to protect the patient, doctor,

and all other involved parties, you must use some sort of program that will secure records being sent

electronically for transcription. Most people in the field of medical transcription are aware of the latest

digital methods of transcription, and find that they are easier to work with and provide more accurate

documentation as opposed to traditional tapes.

CHAPTER 6

INDUSTRIAL VISIT - V

6.1 VISIT DETAILS:

COMPANY NAME : LENOVO (INDIA) PRIVATE LIMITED

ADDRESS : RS 19/1A 2A edayar palayam village

Cuddalore Main Road

Puducherry - 605007

DATE OF VISIT : 18-12-2009 To 26-12-2009

TIME OF TRAINING : 10.00AM – 1.00PM

LENOVO

Since its founding in 1976, Lenovo has constantly pursued the goal of breaking the barriers between people and technology. Focused on marketing its brand-name in IT products around the globe, Lenovo ranks as the world's No. 3 vendor for total PCs and No. 2 for notebooks, with the fastest growth among the top-five players. A profitable and sustainable Channel Business Model is instrumental to Lenovo’s continued growth, while a successful merger of Gateway Inc. as a wholly owned subsidiary completes the company’s global footprint by strengthening its presence in the U.S. and enhancing its strong position in Europe. Lenovo Inc. employs 5,300 people worldwide. Estimated revenue for 2007 is US$14.06 billion. See www.lenovo.com for more information.

COMPANY PROFILE

Few IT companies offer the breadth and depth of products that Lenovo Group does. Leveraging the vast collective technological resources available - Lenovo India (Pvt) Ltd., was incorporated as a wholly owned subsidiary of Lenovo Computer International Ltd. on 9th September 1999. Lenovo's mission in India is to translate the Group's goal of making computer technology easier to use and more affordable - to everyone in this country. With a focussed customer-centric approach, Lenovo in India is offering unmatched uptime for all it's systems through a vast network of Service points, innovative and user friendly functionality while continuously lowering barriers that limit the access to the fruits of technology.

Desktop PCs from Lenovo are ready to use 'straight out of the box' offering a wide range of value priced configurations for diverse segments. Servers from Lenovo cover the gamut from work-group users to enterprise users, are specifically geared to cope with the rigors of local conditions. The Lenovo Altos range of Servers offers a cost-of-ownership that is unmatched in its class. With its focus on Reliability & Manageability it has become a brand of choice on various critical applications. The innovative and intelligent power management systems available on Lenovo's range of TravelMate & Aspire Notebooks are but one of the unbeatable features that have made these sleek technological masterpieces global bestsellers. The International Traveler's Warranty gives all road warriors complete peace of mind, almost anywhere in the world.

At Lenovo, we consider much more than the tangible hardware when we create these marvels. A total product perspective, efficient support infrastructure, needlepoint focus on the customer's needs and constant innovation bring to you - Fresh Technology. It's no wonder then that we are among the world's top 4 PC vendors, and the market leaders in more than 25 countries across the globe !

Lenovo India has its headquarters in Bangalore, with branch offices in New Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Ahmedabad, Pune, Nagpur, Cochin, Guwahati & Chandigarh. Our 120-person strong team in India comes with over 1000 manyears of IT experience, geared to listen and provide to the IT user in India the very best in Sales & Marketing support, After-Sales support backed up with infrastructure to bring fresh technology

Within a short span of operations, Lenovo India has managed several accolades in its endeavors: A state of the art reconfiguration centre for fast and flexible offerings to different customer needs; Lenovo Customer Service Centers to service notebooks in about 60 cities in the country and a unique unmatched guarantee within the warranty period to provide peace of mind to the customer. An extremely robust service coupled with the ability to make the latest technology affordable makes Lenovo India a force that shapes the dreams of millions of people.

SPECIAL CONDITIONS OF CONTRACT:

The stores will be delivered free at consignee’s end including freight and

forwarding.

Insurance: As per DGS&D standard transit insurance clause, it will be responsibility of supplier for safe arrival of stores in full and good conditions at user’s point and purchaser will not pay separately for transit insurance clause.

Warranty Terms:-

Laptop & Tablet PCs:-

36/12 months as mentioned against respective items in Annexure ‘A’.

Batteries for Laptops and Tablet PCs:-

12 months.

All Add-on items:-

12 months.

For the above purpose the Notebook and other items should be picked up from consignee latest by “Next Working Day” and dropped back to consignee within 7 working days. Any component required to be replaced within the warranty period will be totally new component and not reconditioned or repaired component.

Payment terms:

98% payment would be payable against proof of inspection and provisional consignee receipt certificate issued by consignee. The balance 2% after successful demonstration and acceptance of stores by consignee and on submission of Bank Guarantee for balance 2% value of order valid

till warranty period indemnifying the purchaser against all losses incurred by the purchase during the guarantee/warranty.

Octroi Duty and Local Taxes:

Normally materials to be supplied to Govt. Department against Govt. contracts are exempted from levy of town duty, Octroi duty, terminal tax and other levies of local bodies. The local Town/Municipal Body regulations at times, however, provide for such exemption only on production of such exemption certificate from any authorized officer. Contractors should ensure that stores ordered against contracts placed by this office are exempted from levy of town duty/Octroi duty, Terminal tax or other local taxes and duties. Wherever required, they should obtain the exemption certificate from the purchase officer or indentor concerned, to avoid payment of such local taxes or duties. Octroi, entry tax etc. on buyers account in absence of relevant exemption certificate.

Supply of Road Permits/ Way bill by the indentor/consignees:

(a) The supplier shall request the indentor/consignee for providing Road permit/ Way bill within 10 days of the receipt of the Supply order. The supplier shall furnish all the necessary information and documents in this regard to Indentor/consignee.

(b) On receipt of the above request from the supplier, the indentor/consignee concerned shall arrange to provide the Road permit/Way Bill in the prescribed form to the supplier within a maximum period of two weeks so that the same reaches the supplier before the dispatch of the stores. However, in cases where the Road permit/Way Bill is issued on proof of actual invoice of the material, the consignee shall arrange to provide the Road permit/Way Bill from appropriate authorities within a maximum period of 5 days from the receipt of invoice.

(c) The supplier shall not be held responsible for any delay in supply due to non- supply/delayed supply of Road permit/Way bill by the indentor/consignee.

(d) All cases of abnormal delay in providing requisite details/ documents by the supplier or issue of Road permit/Way bill by indentor/consignee, the same shall be reported to DGS&D.

FUNCTIONALITITES OF THE COMPANY

This basic hardware company does its business with the co-ordination of its various sections. All these sections are controlled by the Head Office situated in Bangalore. They are

OFG TEAM: This team takes care of the overall stock and ensures that enough requirement are held by the

company to suffice to the orders placed by its customers.

SALES MANAGEMENT:This section of the company is situated in puducherry . it deals with the production and dispatch

of the factory end products towards customers. It includes the following stages. STAGE 1-STORAGE:

This stage is the preliminary stage in the entire manufacturing process. The required materials are imported from the Head Quarters and are stored in the warehouse situated in the Karasoor as well as in the material storage section. The count of the materials according to the work order are checked in this section.

STAGE 2-STICKER PREPARATION:In this section each product is given unique work code that includes part number, code

for OS, serial number. These details are stored in the Bar Tender Software and Bar code stickers are generated. Zebra design software is used to generate configuration labels.

STAGE 3-ASSEMBLING:The assembling consists of the following procedure: At first the mother board is

fitted into the CPU skeletal frame. Then one by one the SMPS, Processor, Fans, RAM, Hard Disk Drives, Floppy Disk Drive, CD/DVD ROM are fitted and interconnected with the respective cables with the mother board.

STAGE 4-TESTING:The assembled machine is subjected to BURN-IN test in order to test the withstanding capacity

of the machine over the temperature. Memory, Hard disks, CD/DVD ROM, audio and video, etc then are tested. After this, the USB , Audio ,Video ports are tested by installing a temporary OS. If the machine is perfect then the temporary OS is deleted and then sent to the packaging section. In cases where the customer needs the product with a specified OS and accessories installed, the installed OS and softwares are checked for proper functioning and is then sent to packaging section.

STAGE 5-PACKAGING:The error free products are now packed with the necessary precautions. Care must be

taken that the packing ensures damage-free conditions so that there occurs no damage during the dispatch and transportation of the product. Also the packing must be in a way that it is pleasing for the customer and contains all necessary information such as the part number, warranty, piece count, etc., of the product.

STAGE 6-DESPATCH:This is the final stage of the manufacture process. Now that the required product is

manufactured and packaged, it must be addressed to the right customer and through the effective means. The dispatch section takes care of this procedures. Loading or dispatch of the correct number of products to the correct customers are very important. Any errors in this stage may result in a loss to the company.

Thus all the stages of manufacture are done effectively in order to promote the name and market of the company.

CONCLUSION

The plant being the very first that we visited, gave us the knowledge of what exactly happens behind the scenes of a PC’s production, the process of assembly and testing in large scale. It also taught us the importance of testing a product after assembly and what amount of effort it takes to ensure customer satisfaction. It also gave us first hand practical knowledge of business oriented concepts.

CHAPTER 7

INDUSTRIAL VISIT - VI

7.1 VISIT DETAILS:

COMPANY NAME : MAJESTIC PEOPLE INFOTECH Pvt. Ltd

ADDRESS : 151, N.S.R. Road, Coimbatore.

DATE OF VISIT : 22-03-2010

TIME OF TRAINING : 10.00AM – 5.00PM

COMPANY PROFILE:

The Majestic people is one of the leading Information Technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.

This was achieved by creating and perfecting the global deployment and delivery of high quality, high value services and products in IT consulting and business process outsourcing that have helped reshape business and deliver competitive advantage. With over 100 of the world's best trained IT consultants located in USA, India and Malaysia, the company is uniquely positioned to deliver flexible world class services seamlessly to any location.

We are uniquely able to help clients solve these business challenges. Whether it's IT services, business solutions, or outsourcing, we can assure a level of certainty that others can't match. Our Broad Portfolio of Offerings provides clients with the right set of capabilities for the right problems at the right time.

We apply deep industry experience to provide a wide range of IT Solutions, Consulting, Business Process Outsourcing, Engineering Services and IT Infrastructure Services.

MISSION AND VISION:

Our Mission:

We have single mindedly focused in becoming a leading consulting, technology and outsourcing services firm. Our mission is to increase business efficiency through technology innovations which help global clients plan their technology & marketing investments covering all aspects from Ideas to Implementation.

Vision:

• To become a CMM Level 5 company and to generate profit for our clients, employees and shareholders.

• To be the lowest cost producer of software products.

SERVICES:

QUALITY ASSURANCE AND TESTING:

In developing products and services, quality assurance is any systematic process of checking to see whether a product or service being developed is meeting specified requirements. MPI have a separate department devoted to quality assurance. A quality assurance system is said to increase customer confidence and a company's credibility, to improve work processes and efficiency, and to enable a company to better compete with others. Today's quality assurance systems accentuate catching defects before they get into the final product.

MPI provides quality assurance solutions for web & desktop applications. The aim is to deliver high-quality services -on time delivery. The team members are experienced professionals well versed in QA methodologies.

MPI Quality Assurance:

A dedicated Quality Assurance department is responsible for quality monitoring and testing at all stages of website development to ensure high quality of the final product. Quality Assurance includes various aspects of entire project including GUI testing and HTML standards Compliance, functionality-to-requirements conformity, error-free coding, performance and stability testing.

Since MPI establishment, we have been dedicated to quality with our senior management team personally encouraging quality consciousness at all levels.

Our clients can benefit from effectively compiled service packages or from our Total Quality Program, which provides comprehensive solution for quality assurance activities in your project.

Our QA Involves:

• Deep analysis of your project to understand all crucial points.

• Development of a right QA strategy

• Establishment of effective project processes & offshore team compilation

• Automation of suitable activities (assessed during project analysis stage)

• Performance (scalability, reliability) evaluation

• Guaranteed result as output.

We make software affordable to all and deliver rich quality assured software to our clients.

WEB APPLICATION DEVELOPMENT:

Majestic People InfoTech is a well renowned IT outsourcing offshore development team. Our strength lies in setting up dedicated offshore workforce for software and application development, application maintenance and independent software testing with a well qualified and skilled set of project management team. We Ensure software quality through Extreme programming by following agile development methodology we make our software affordable to all.

We explore our potential by applying innovative and creative ideas. We attain success through dedicated team of fundamentally strong professionals; with sound domain knowledge .We also follow proven strategic techniques.

MPI renders support and services through which the business objectives of the clients are met exceeding their expectations. With complete user satisfaction, we deliver user friendly and quality product there by providing customization and development of software application for our clients to expand their business area.

Our competent team at MPI possesses expertise in development technologies over a wide range of custom programming platforms including .NET, SharePoint, XML and all emerging latest technologies. Due consideration is provided under each phase in all aspects, for all projects. Equal importance is

given to the presentation and the technology of particular software. The software is well protected and highly secured. Quality testing is performed to deliver products without flaws or mal-functions. MPI also offers life-long maintenance for the software developed.

With our well-defined methodologies, we strive to provide you reliable, secure, robust, and scalable and user friendly business applications. We insist and concentrate on our success formula “quality output on-time delivery”. We solve our client’s complex problems through well-defined processes and by applying strategic techniques to achieve feasible and optimal solution.

Our MPI team possesses vast experience and implements process-oriented development methods and through this, we have catered to

clients globally, upgrading and customizing their present applications with the latest technologies.

With Our Custom Application Development Services, we

• Enhance the effectiveness and management of the application for better productivity.

• Visualize your requirement in the near future and come up with innovative ideas that best suits the needs of the client.

• Make the application user-friendly and fills the gap between the need of the application and usage of the same.

• Make you realize how to carve a niche against tough competitors.

Web Application Development:

MPI has been working in the field of custom software development since 2004. Our expert team has developed various software application projects. We are experienced in developing well advanced systems with complex business logic dealing with large volume of data and transactions. We are able to supply you with an innovative, trustworthy, quality software solution to enhance your most complicated business ideas.

MPI Web site application development team focuses on creating innovative solutions that match - or exceed - our clients' objectives. MPIs Custom Website applications feature need-based and significant functionalities. It help’s to improve the procession by increasing productivity, enhancing information & business process precision and escalates business system efficiency.

Our effective project management team highlights the key areas in closely packed hexagonal structure

• Project Management

• Project Life Cycle

• Configuration Management

• Change Control

• Software Engineering

• Quality Assurance & Testing

KNOWLEDGE MANAGEMENT:

Technical Expertise:

MPI experts use brand new technologies and current industry trends to deliver technically complex and yet comprehensible solutions with the optimal cost/performance ratio.

Share Point Solutions:

We help organizations to demystify Share Point. As is a saying “knowledge is power”. We know the necessity of the helping them gain the understanding that they need to take the first step or next step with SharePoint.MPI Consulting team has gained significant growth, including early development efforts on releases that go back as far back as Share Point beta. Our team provides offshore services for installing, configuring, developing customized web parts, customized migrations, troubleshooting implementation issues & solutions that use Windows Share Point Technologies. Our team also provides a complete cycle of end-to-end consulting from planning to implementation of Share Point Solutions.

Technologies:

A critical issue facing every Share Point implementation is aligning the technology to meet business requirements, while at the same time understanding and considering the users, organization and cultural impact issues associated with the implementation of a new technology. MPI Business Consulting team has a background in IT Business and Knowledge Management and the consultants are trained in the innovation and Development of business requirements for Share Point.

SEARCH ENGINE OPTIMIZATION:

SEO or Search Engine Optimization is the practice of making your website attractive to search engines such as Google, Bing, Yahoo, etc. Search engines regularly read and archive websites so that people can find them easily.

Search Engine Optimization is an effective way to drive traffic to your site for a very low cost per customer. However, good rankings are the result of expertise, patience, and hard work.

We adhere to the search engine guidelines for search engine optimization. We focus on ranking your site on top search engines and portals.Over time, our 'search engine optimization' process increases your rank on keywords specific to your services and products.

Our services include

Keyword Identification

We identify the highest requested keywords that match your business needs. In our experience, a high ranking in large numbers of less competitive keywords result in quicker placement and better traffic than an average rank on competitive keywords.

Aggressive Analysis

We identify the top-ranked sites for your target keywords and reverse-engineer their sites to follow and eventually exceed their success.

Page Content Optimization

Search engines' give better placement to those sites containing content relevant to the keywords. Our team will guide you to analyze your site content and recommend changes if necessary or additions to improve your site's ranking.

Search Engine Submission

We submit your pages to all relevant search engines, directories and manage ongoing submission of updated pages.

Inbound Link Development

The present scenario which exist states, some search engines use link popularity - the number of links on the Web pointing to your site - to give sites favorable placement. We identify relevant sites to place links in and solicit the links from them.

BUSINESS PROCESS OUTSOURCING:

The global economy and market today is well focused, highly competitive and growing. A company must focus on improving productivity and yet, cut down costs. Therefore, a lot of tasks that use up precious time, resources and energy, are being outsourced. BPOs, or the units to which work is being outsourced, are flexible, quicker, cheaper and very efficient.

Business process outsourcing (BPO) is the contracting of a specific business task, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. BPO is often divided into two categories:

1. Back office outsourcing which includes internal business functions such as billing or purchasing.

2. Front office outsourcing which includes customer-related services such as marketing or tech support.

MPI BPO Services is a fast growing Business Process Outsourcing (BPO) . We at MPI provide Unmatched, Innovative, Cost-effective and Customized BPO solutions in India.

We at MPI BPO Services, India combine expertise, skills and technology to deliver world-class business process outsourcing. Our focus is on providing quality solutions to our clients. We are dedicated to providing superior support services including back office operations, Inbound & out-bound call center Solutions, Human Resource services, Customer services, telemarketing, Help Desk, Technical support, Chat/Email support, Lead Generation, Data Processing, knowledge Process outsourcing and various Web related services. We deliver value to our clients by bringing equipped excellence and acquaintance to their business processes.

To reach on top of hills amongst the competitors it’s necessary to offer best of the services and we strongly believe in that attitude. Our approach towards offering value additions to our clients helps us to reinforce relationship and grow with

them progressively. We identify opportunities, overcome obstacles and define realistic goals to achieve success.

We offer wide range of Business process outsourcing BPO services to our clients. We offer complete operation support which includes supporting clients on core and non core business activities. Our services help our clients to focus on their business and save operational cost.

PRODUCTS:

BIOMETRICS –FINGERPRINT AUTHENTICATION

Fingerprint recognition or fingerprint authentication refers to the automated method of verifying a match between two human fingerprints. Fingerprints are one of many forms of biometrics used to identify an individual and verify their identity.

Features:

AFIS (Automated Fingerprint Identification System) delivers high-level benefits and offers a variety of advanced features to meet law enforcement identification demands.

• Fingerprint and palm print identification

• Positive Identification (PID)

• Advanced processing for finger, latent, palm and slap matching

• Enhanced Search Sending to Other AFIS

• Seamless interface to live scan units, mug shot systems, criminal history systems, etc.

Key Benefits:

One Touch Logon:

Just a touch of the sensor logs you on to your password-protected Windows user account and applications. It provides greater security for sensitive corporate information and resources by eliminating the insecure user practices surrounding password based systems and it is more convenience for users.

One touch Internet:

Replaces passwords for applications and web sites with your fingerprints for greater convenience and security.

COLLEGE MANAGEMENT SYSTEM

College Management System is a entire solution for managing a college online. In simple it says an enhanced tool that assist in organizing the day-to day activities of a college. In common Students and Staff can view their significant section with the help of unique user name and password which is provided to them.

Features

1) Institute / University Web site

2) Dash board

3) Administrator Functions

4) Time Table Scheduler

5) Online Examination

In addition to that this application consist of two special functionality

1) On Line Time Table

2) Online Examination

Faculties and Students are given their personalized Email ids, with an option of designing their own web site and other own functions.

CONSTRUCTION MANAGEMENT:

Construction Management firms (Project Management Companies) manage construction projects on behalf of owners and are often called owner-agents. CM (PMC) firms are highly customer and project focused with a need to manage a long list of interrelated business operations. Business processes that require automation span finance, project management, purchasing, field operations, etc. Construction Management firms have the added complexity needing to report progress to a multitude of clients each requiring slightly different business processes, and reporting formats.

Increasingly businesses have become more competitive demanding increased cost savings. This need to control costs requires an integrated view across all business functions in a construction firm. To this end, construction management firms have been advancing themselves toward complete business process automation using information technology to the fullest.

Benefits:

1) Provides collaboration tools to enhance communication with clients, suppliers and partners.

2) Provides the ability to track project information including RFIS, change orders, submittals, meeting minutes and punch lists.

3) Provides a complete electronic “file box” with all of the project documentation and communication neatly organized.

4) Increases Organizational efficiency, productivity and improved profitability.

5) Provides seamless integration into back end ERP and scheduling systems.

CONCLUSION:

Majestic people infotech offers high quality products and delivers them with efficiency. The company follows various quality policies as a part of their business protocols .The quality policies of the company are:

To meet the needs of the customer expectations Deliver product, defect free on time every time Promote quality of products Reduce cost of products Maintain highest degree of professional and personal ethics.

CHAPTER 8

CONCLUSION

The above mentioned industrial visits that I have undergone provided me great opportunity to

know about various aspects of the industries. Apart from imparting theoretical knowledge, these

industrial visits helped me to improve my practical knowledge in industrial backgrounds.

After undergoing these industrial visits, I am confident to see myself grow as a human and a

professional. I am provoked and stimulated by the people serving these industries. By visiting these

companies, I was able to understand their work culture and the importance of moral principles at the

work place. Being inspired by the company atmosphere I have developed greater dedication and

commitment towards any work given to me now a days.