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ELEMENTS OF TQM
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TQMKey Elements
ITFT College, Chandigarh 1
4/26/2014
Elements
• I. Foundation –: Ethics, Integrity and Trust.
• II. Building Bricks –: Training, Teamwork and Leadership.
• III. Binding Mortar – : Communication.
• IV. Roof –: Recognition.
ITFT College, Chandigarh 24/26/2014
ITFT College, Chandigarh 34/26/2014
Ethics
• Establishes a code of conduct. Good / Bad
• Individual v/s Organizational Ethics
ITFT College, Chandigarh 44/26/2014
Integrity
• Honesty
• Morals & Values
• What Customers Expect & what they deserve
ITFT College, Chandigarh 54/26/2014
Trust• Encourages commitment
• Essential to ensure customer satisfaction
ITFT College, Chandigarh 64/26/2014
Training
• Ability to perform in teams
• Problem solving
• Decision Making
ITFT College, Chandigarh 74/26/2014
Teamwork
• Quality improvement teams or excellence teams (QITs)
• Problem solving teams (PSTs)
• Natural work teams
• (NWTs)
ITFT College, Chandigarh 84/26/2014
Leadership
• Supervisor to lead the team
ITFT College, Chandigarh 94/26/2014
Communication
• Downward communication
• Upward communication
• Sideways communication
ITFT College, Chandigarh 104/26/2014
Recognition
• huge changes in self-esteem
• productivity,
• quality
ITFT College, Chandigarh 114/26/2014
Let us Discuss !
• What are the different Elements of TQM?
ITFT College, Chandigarh 124/26/2014