ITGS Internal Assessment Project

Initial Consultation

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Objectives for Today• Investigate the client’s current situation• Create interview questions for the client• Prepare to perform the interview

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Criterion A• Initial Consultation– An interview with your client– Focus on investigating the current situation

and its problems– Do not focus on a solution (you do not know

the best solution yet)– Video record the interview for future

reference and as evidence– Used to write a clear summary of the

situation and its problems for the Initial Investigation.

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Open and Closed QuestionsYour interview needs to provide you with enough detail to explain the current situation and its problems. Which is better:

Closed question:“Does your current system have problems”“Yes.”

Open question:“What problems does your current system have?”“One of the main problems is…..”

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Interview Preparation• Write interview questions to find out about:– The client's current situation– The inadequacies of the current situation– How things are done at the moment– The specific problems the current system

has

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Next Steps• Perform and record your interview using the

questions provided.• Create a transcript of the interview in the

Initial_Consultation.rtf document• The transcript should include a header

including the interview date, location, interviewer and interviewee

All ITGS project work must use the forms provided. Do not change the file names or the file format!

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