Joining a Collaborate Session

A short tutorial on joining a session and troubleshooting

sound and video

Once you click on the link for the session you will need to launch the program for Blackboard Collaborate. In

Google Chrome it looks like this:

In Firefox you will see this: (click “Open with...”)

It will take several seconds for the program to load and open, once it is ready you will be prompted to login

with the name you will be using during the webinar.

The final step before joining the session is letting Blackboard Collaborate “Run” the platform:

You will know you have joined the session when you see this:

You should see your

name in this participant

box.

Troubleshooting Sound and Video

The meeting appears to be going, but you are struggling to hear the speaker.

Follow these quick tips to check your system and get participate with your

microphone.

Along the top of Collaborate you will see the following:

Select “Tools”

In the drop down box select

“Audio” and then

“Audio Setup Wizard”

First you will be prompted to select your speakers to make sure you are able to hear

the meeting. If you have a list on the screen, select one and see if you are able to

hear the test. If you are NOT able to hear the prompt, then click on “No” and select

another option in this box.

To set up your microphone, follow the prompts and click “Record”, Say “Test, 1, 2, 3..” is the microphone

being picked up? If not, click “Stop” and then “No” and select another microphone input option in the list.

Continue this until you see that the microphone is being picked up and/or you hear your test through the

speakers.

Pick a microphone you

have attached to your

computer Record a test to see if it is

picked up.Can you hear the test?

Did you hear your microphone test?

YES! I heard my test.

You are done. Click

Yes and join the

meeting.

NO! I wasn’t able to

hear my test. Click

“No” and select

another microphone

in the list. If you

don’t have another

microphone,

remember you can

always “Chat” with

members during a

session to ask

questions.