Kaoru Ishikawa

Presentation by

Kavya Poduval

MPOB, MBA, ASIET

Prof. Nimal C Namboodiripad

Kaoru Ishikawa Profile

• Was born July 13, 1915, oldest of eight sons of Ichiro Ishikawa

• Died on April 16, 1989

• Was a Japanese university professor and quality management

guru best known to the outside world for the Ishikawa or

cause and effect diagram (also known as fishbone diagram) cause and effect diagram (also known as fishbone diagram)

that is used in the analysis of industrial processes.

• Graduated in 1939 from University of Tokyo with an

engineering degree in applied chemistry.

• First job was as a naval technical officer (till 1941) then moved

on to work at the Nissan Liquid Fuel Company.

• In 1947 Ishikawa started his career as an associate professor

Kaoru Ishikawa Profile

• In 1947 Ishikawa started his career as an associate professor

at the University of Tokyo. He later undertook the presidency

of the Musashi Institute of Technology in 1978.

• In 1949, Ishikawa joined the Japanese Union of Scientists and

Engineers’ (JUSE) quality control research group.

• It was his leadership skills that was largely responsible for

Japan's quality-improvement initiatives.

• He translated, integrated and expanded the quality concepts

of Deming and Juran into the Japanese system.

• After becoming a full professor in the Faculty of Engineering

at The University of Tokyo (1960) Ishikawa introduced the

concept of Quality Circles in 1962 in conjunction with JUSE.

• This concept began as an experiment to see what effect the

"leading hand" (Gemba-cho) could have on quality.

Quality Circles

"leading hand" (Gemba-cho) could have on quality.

• Although many companies were invited to participate, only

one company, Nippon Telephone & Telegraph, accepted at the

time.

• Quality circles soon become very popular and an important

link in a company's Total Quality Management system.

• Among his efforts to promote quality were the Annual Quality

Control Conference for Top Management (1963) and several

books on quality control (the Guide to Quality Control was

translated into English).

• He was the chairman of the editorial board of the monthly

Quality Control Initiatives

• He was the chairman of the editorial board of the monthly

Statistical Quality Control. Ishikawa was involved in

international standardization activities.

• He converted the Plan part of Deming’s Plan-Do-Check-Act

model to three steps – determine goals, determine method of

reaching them and engage in education and training.

Quality Control Philosophy

• He showed the importance of tools like run chart, flowchart,

control charts, histograms…

• He also took the quality philosophy one step further - it

should be consumer oriented and it should be continuous

• He insisted on User Friendly Quality Control• He insisted on User Friendly Quality Control

• He also emphasised on the Internal Customer and shared

vision

• Top management commitment is something he too insisted

Fishbone Diagram

• 1982 saw the development of his famous cause and effect

Ishikawa diagram.

• Pinpointing root problems the diagram along with quality

circles provides bottom up quality improvement

Kaoru Ishikawa - Honours

• 1972 American Society for Quality’s Eugene L. Grant Award

• 1977 Blue Ribbon Medal by the Japanese Government for

achievements in industrial standardization

• 1988 Walter A. Shewhart Medal

• 1988 Awarded the Order of the Sacred Treasures, Second • 1988 Awarded the Order of the Sacred Treasures, Second

Class, by the Japanese government

Books

• QC Circle Koryo : General Principles of the QC Circle, 1980,

[original Japanese ed. 1970].

• How to Operate QC Circle Activities, 1985

• What is Total Quality Control? The Japanese Way, 1985

[Originally titled: TQC Towa Nanika—Nipponteki Hinshitsu [Originally titled: TQC Towa Nanika—Nipponteki Hinshitsu

Kanri, 1981]. D. J. Lu (trans.).

• Introduction to Quality Control, 1990. J. H. Loftus (trans.).

Thank YouThank You

Source: http://en.wikipedia.org/wiki/Kaoru_Ishikawa