INTRODUCTIONOrganizational behavior is the study and
application of knowledge about how people – as individuals and groups – act in organizations.
Its goals are to make mangers more effective at describing, understanding, predicting, and controlling human behavior.
Key elements to consider are people, structure, technology, and the external environment.
Previously known as human relations, organizational behavior has emerged as an interdisciplinary field of value to managers.
Organizational BehaviorIt is the study of how people behave
within an organization, and what incentives (or disincentives) influence their behaviors. While organizational behavior is typically applied in a business context, the principles are equally applicable to any organization – a church, a school, a team.
ORGANIZATION The term organization is broadly defined as
any group of individuals who collaborate to achieve a common goal.
In the case of business, that goal is profitability and economic value.
In the case of a sports team, it’s to win the championship.
Organizational behavior can be viewed as an application of concepts of psychology and sociology to the business or team environment.
Levels of Organizational Behavior
Two or more people working together to achieve a common goal
Team It is a group in which members work
together under specific routines to achieve a specific goal.
In the modern world, teams can be virtual in nature, collaborating via information technology and never actually meeting.
Managerial Functions in Organizational Behavior
Managerial Functions in Organizational BehaviorPlanning It is the process of establishing an
organizational strategy which describes how resources will be divided, allocated, and utilized to aid in the accomplishment of organizational goals.
It is often a thought-intensive process, because a lot of variables have to be taken into account, and the future is rarely certain.
It is the process of establishing a management and organizational structure that will best enable the organization to achieve its goals.
Employees are grouped into groups, teams, and departments based on their function (e.g. sales, marketing, accounting, etc. )
A trend that is increasingly seen is cross-training – training employees so in an emergency, they can go beyond the normal scope of their job to assist in other areas.
Managerial Functions in Organizational BehaviorOrganizing
It is the process of actually running operations – coordinating activities to ensure that employees are all working towards accomplishing the set organizational goals.
In the 21st century, the management style shifting toward self-managed teams – instead of always having a supervisor directly overseeing their work, many teams are given a degree of autonomy to do their jobs in the way that allows them to best accomplish the set goals.
Managerial Functions in Organizational BehaviorLeading
It describes the constant process of monitoring and evaluating performance against goals and applying corrective actions where needed.
It is used across all departments of the organization, from accounting to supply chain management.
Managerial Functions in Organizational BehaviorControlling
Leader – a manager that passes down orders to employees and encourages
commitment to organizational goals.
Monitor – especially effective at planning and
controlling, finds problems and remedies them, also foresees problems before
they can crop up
Manager Types and Skills
Liaison – coordinates activities between
different groups and teams.
Negotiator – acts as an intermediary between the organization and its
suppliers and customers, trying to reach an
equilibrium beneficial to each party involved.
Entrepreneur – “new idea” thinker who expands the
organization into new areas.
Primary Skills Type of a Manager
1. Conceptual skills – utilization of logic to diagnose the causes of effects. Can be thought of as “IQ”.
2. Human skills – utilization of interpersonal skills to effectively lead a group. Can be thought of as “EQ”.
3. Technical skills – utilization of job/industry-specific knowledge and practices to ensure organizational goals are achieved. Can be thought of as “educational/experience”.