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Professional development workshop conducted at Christchurch Polytechnic Institute of Technology. New Zealand. 18 March.
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Key Matters Relating to Technology Enhanced Learning
Associate Professor Michael SankeyDirector, Learning Environments and MediaUSQ
Presentation at a Professional development workshop at Christchurch Polytechnic Institute of Technology. New Zealand. 18 March.
Toowoomba Springfield Harvey Bay Stanthorpe Sydney (partner)
• Founded in 1967
• A distance education provider since 1977
• Fully online programs since 1997
• 2 Faculties with 11 Schools
• All faculties have external programs
• More than 200 under-grad and post-grad award programs
University of Southern Queensland
Enrolled students USQ
• All students 27,235
• On-campus 7,235
• External/online 20,000 (73%)
• International 5,824 (1,100 ONC)
The vast majority of USQ students access information services online
Most Students and Staff know what they’re getting themselves in for when they come to USQ
Some current strategies
Every course has an online presence Every student has a named person to contact Minimum standards for all courses Threshold expectations – a common wireframe Learning Innovation & Teaching Enhancement
(LITE) teams Significant media enhancement available Strong focus on the Student Learning Journey
(SLJ) and personal learning environment (PLE)
Some current trends
Print – Progressively reducing but still wanted by some - but will be gone within Feb 2015
Digital content – Increasingly more accessible & able to be used on mobile devices
CDs – popular for many years but will also be gone within Feb 2015
Physical spaces – Comfortable places to meet, study, eat, talk and recharge.
BYOD – Closed two computer labs
Moving to mobile
Discernable periods in SLJ
Student Learning Journey
Decision to enrol
Application & offer
Enrol
The early weeks
Experience of first semester
Continuing study
Unforseen events
Completing study
Graduation
Alumni
The SLJ is a series of interactions between students & the Uni. Identified 9 student groups with some 150 individual points of interaction.
SLJ Online ServicesENGAGE• Enquiry Management (RightNow)• Future Student Website• Application• Information in 8 languages• Open Day & Info Evening
Programs• Residential College Applications• Careers Resources• Scholarships & Application Forms• Disability Resources• Student Representation• Web Campaign pages• New International website• New program Guide• Chat for enquiries
Now
ENROL• Admission/Offer/Accept/Defer/
Decline• Course re/Enrol (add, swap,
drop, edit)• View exemptions processing• Create/Amend Study Plan• View Class Enrolment• Enter/Update Personal details• Enter/Update/Request Support
–Disability• Fee Inv’s, calculator &
payments• Student ID Cards• Student Loans
Now
• Program Enrol (Cancel, Reinstate, Leave of Absence)Coming
ORIENT & TRANSITION• Orientation on Moodle• Access to StudyDesk• Access to UConnect• UConnect Announc’s & Alerts• UMail activation and passwords• Oncampus timetable• Personal SRO details• Student Services Videos• Tutorial Registration• Res College Invoicing & Pmts • Fee Acc. Enquiries & CAS
Forms• Student Guild Website• Current students website• Online Forums – Clubs &
Societies
Now
LEARNING SUPPORT
• AWARE Program• ALS Online Resources (TLC)• Enquiry Management (RightNow)• Counselling Resources• Careers Counselling• Employment, WIL, Mentoring• Intern. Stud. Assistance Line• Digital Learning @USQ site• Wimba workshops in maths• Counselling & Health Promotion• Academic Intervention Form
Now
• Personal Counselling• Learning Centre web page update• TLC in other languages• Student Services CO Engagement
Coming
PROGRESS
• Check Study Package Status• View & Print Unofficial
Transcripts• Exam Timetables• View & Update Exam Centres• Results• USQ Handbook• Policy Library• View & Update Statistical Data• Scholarships & Loans• Disability Support• Employer Speed-Networking • The Honk (Student Guild)
Now
• CRM Retention InterventionComing
GRADUATE
• Academic Dress ordering• Ceremony Registration• Graduate Employment
Resources• CareerHub Jobs Database• Graduation Ceremony Videos
Now
• Online Payment for Graduations & replacement TestamursComing
• Send/Update Profile form• Alpha list of Alumni Profiles• Chapter listings• Chapter tool-kit• New Chapter EOI form
• e-Newsletter• Alumnus of the Year Awards• Personal, Professions and bus.dev. opportunity listings•CareerHub Mentoring
ALUMNI
Some key things
Student relationship officers Academic learning support Peer assisted learning (Meet-Up) USQ Retention strategy Communities of Practice (CoPs) Staff professional development Mapping Graduate skills and capabilities ePortfolios (students and staff) Closing the loop Alumni
USQ Website (Sitecore) the public facing site
Different layers of the VLE
USQStudyDesk• Student Portal• All Course-
based activity_______________
• Repository
USQStaffDesk• Staff portal• Staff facing for
PD activities_______________
• Repository
USQOpenDesk• OER/OEP• Inter-institutional
activities_______________
• Repository
USQ ePortfolio (Mahara), Blackboard Collaborate, EASE, Voice tools, Turnitin, etc…
Technologies
Learning & teaching systems
group
Emerging technologies
Coretechnologies
Supportedtechnologies
Allowedtechnologies
The role of Mentors and Champions should not be underplayed
Threshold standards level playing field
Defined minimum standards
1. An introductory message, posted before the start of semester, which: welcomes students to the course; introduces the teaching team for the course; describes how the StudyDesk space will be used throughout the semester;
and explains how students may obtain support by appropriately directing
academic or technical. enquiries.
2. Checking of discussions and other student access areas on at least three [3] working days per week in order to: monitor and moderate comments and discussion by students; manage course operation by responding to student enquiries and learning
activities.
3. Student requests for clarification or assistance should be responded to as soon as possible, but certainly within 48 hours during the working week.
The role of the teacher
They are our interface
In most cases they want to engage
But are not confident And not overly
aware of what others are doing
Staff need to be using the same tools they use to teach to also learn
Example short course
A Key: Get the staff using the same tools as the students (if it’s good for the students it’s good for us)
Staff Development Gateway
ICT online training site
Staff portfolio
Professional portfolio
Evidence forpromotion
Teaching tool Interest group
interaction Linked with the
LMS 15,000 Portfolios
47,000 pages
Staff Development Gateway
Working Together
Tools Matrix
Key eLearning trends
Lots of opportunities emerging for HE all closely aligned with educational technology: Ongoing evolution of online, blended and collaborative learning
Growing ubiquity of social media (scaffolding towards a profession)
Open education practice (OEP) aligned with massive repositories open education resources (OERs), Open Badges, etc.
Rise of data-driven learning and assessment (using analytics)
Personalised learning and agile approaches to change (innovation)
Shift from students as consumers to students as creators (flexibility)
Some are capitalising on these opportunities, others are watching closely, but being slow to commit.
Because “there be dragons in them there hills”
Not
eLearning enablers Locally we are seeing:
A much greater emphasis on flipped classroom
More focus being paid to learning and educational analytics
Opportunities around, HTML5, App’s, 3D Printing
Some would say Games and Gamification. But I’m yet to be convinced – it’s a lot of work – not sustainable longer term – better
ways to spend our money
Notions of the Quantified Self Making it possible for students to link learning with their career to create a
professional social presence
Virtual assistants to help students at times when they are struggling
Linked with CRM and KM systems
Challenges
The days of the LMS as the monolithic system are numbered
The Library
From and To
The LMS
The Tutorial
The Lecture
The Student
Multimodal resources
+HTML5
LMS+ LTI+
Apps+
Cloud
E-Portfolio
The Library
+ OERs
The LectureTutorial
The socialspace
Challenges
The days of the LMS as ‘the monolithic system’ are numbered
Low digital fluency/literacy among Academic staff
Emerging TEQSA standards for e-Learning
Relative lack of rewards for teaching in the e-environment
Competition from new models of education – agility
Scaling of teaching innovations – limited innovation pipelines
Expanding access – it comes with a cost
Importantly; consistency, consistency, consistency
Taking the bull by the horns
To aspire to be flexible, collaborative, learner-centred, technology enabled and grounded in sound pedagogy
It’s noble aspiration and very easy to say
But it’s much more than just being about the eLearning systems
It’s about having our whole house in order
That means ensuring we have a quality management framework in place
One predominantly built around the practice of distributed leadership
and the learning community (staff and students).
ACODE Benchmarking
1. Institution policy and governance for technology supported learning and teaching
2. Planning for, and quality improvement of the integration of technologies for learning and teaching
3. Information technology infrastructure to support learning and teaching
4. Pedagogical application of information and communication technology
5. Professional/staff development for the effective use of technologies for learning and teaching
6. Staff support for the use of technologies for learning and teaching
7. Student training for the effective use of technologies for learning
8. Student support for the use of technologies for learning
Establishing a quality framework
6EOLE Quality Management Framework
Resourcing
Evaluation
Organisationalstructure
Planning
Technologies
Governance
Planning
Implementation
EvaluationReview
Improvements
Building distributed leadership
Quality experiences &outcomes:
Aligning elements
Interacting formally & informally
Through & acrosshierarchies
Palmer, S., Holt, D., Gosper. M., Sankey, M., and Allan, G. (2013) Exploring distributed leadership for the quality management of online learning environments. European Journal of Open, Distance and e‐Learning, 16 (2). pp. 61-75
Staff Development Gateway
USQStudyDesk
What’s New? New look and feel – simplified, clear and branded Use existing data to minimise manual input by academics & reduce
human error e.g. pulling key dates & activities from Peoplesoft Consolidation of online assessment; EASE functions in Moodle Explore analytics – evidence base for enhanced L&T
What’s different? New design heavily influenced by student feedback and reflects
contemporary website design e.g. Facebook style icons etc. Navigation – now consistent across the StudyDesk Add in-context features to improve student experience and make
learning process easier; e.g. direct access to Umail
How are students affected? Some students participating in usability testing Students being exposed to elements of the new StudyDesk through
managed trials e.g. assessment and accessing course materials Final design planned to be introduced to students by end of 2014
Student View
Student View
StudyDesk
Learning Objects Repository - Equella integration in Moodle
Learning Objects Repository - Contribution Screen
Learning Objects Repository - Copyright Information Tab
Academic Staff Development
What’s New? Framework for personalised academic staff
development – Personalised Learning for Academic Staff (PLAS)
What’s different? Personalised learning pathways Guiding principles of need to know, need to see /
hear, need to do and need to learn more
How am I affected? Within MyStaffDesk will be access points to just-in-
time and targeted development opportunities, in blended formats
Personalised Learning for Academic Staff
About PLAS
Personalised Learning for Academic Staff (PLAS) is a professional development initiative, the aim of which is to provide learning opportunities within a collegial, supportive learning environment. The sharing of ideas and practices, to help address your teaching needs and requirements, is one of its main goals.
Take a guided tour…
Watch this space
Latest news and announcement digest appear here… These include learning systems update and new developments, as well as featured newly contributed opinion piece, etc
Latest news and announcement digest appear here… These include learning systems update and new developments, as well as featured newly contributed opinion piece, etc. Latest news and announcement digest appear here…
Read more…
FEATUREDL&T Exemplary Practice
Web-based group work
Trevor Black from our Fraser Coast campus uses Blackboard Collaborate to facilitate group activities online. Student teams work in allocated ‘Rooms’ to interact with each other and complete assigned learning tasks.
“I share what I do with my colleagues at Fraser Coast. They are trying out things with Blackboard Collaborate too. We help each other out…”
Explore this exemplary practice…
Do you know…
The MOODLE Glossary has an FAQ function which you can use in your course to answer frequently asked questions. You can build this resource over time with different cohorts of students.
Learn more…
Personalised Learning for Academic Staff
About PLAS
Personalised Learning for Academic Staff (PLAS) is a professional development initiative, the aim of which is to provide learning opportunities within a collegial, supportive learning environment. The sharing of ideas and practices, to help address your teaching needs and requirements, is one of its main goals.
Take a guided tour…
Watch this space
Latest news and announcement digest appear here… These include learning systems update and new developments, as well as featured newly contributed opinion piece, etc
Latest news and announcement digest appear here… These include learning systems update and new developments, as well as featured newly contributed opinion piece, etc. Latest news and announcement digest appear here…
Read more…
FEATUREDL&T Exemplary Practice
Web-based group work
Trevor Black from our Fraser Coast campus uses Blackboard Collaborate to facilitate group activities online. Student teams work in allocated ‘Rooms’ to interact with each other and complete assigned learning tasks.
“I share what I do with my colleagues at Fraser Coast. They are trying out things with Blackboard Collaborate too. We help each other out…”
Explore this exemplary practice…