1. 1. KNOWLEDGE MANAGEMENT SYSTEM FOR THOMAS COOPER LIBRARY By: Peter Rich & Katherine Taylor
2. 2. OVERVIEW OF THOMAS COOPER LIBRARY Established in 1959 Employs over 140 faculty & staff members(and numerous student and temporary workers Is a Federal Depository Library Other libraries associated with TCL South Caroliniana Library Music Library Ernest F. Hollings Special Collections Library Annex News Film Library Law Library
3. 3. GOALS AND OBJECTIVES Evaluate, select, acquire, organize, and preserve a collection of materials Provide services that support, enhance, and promote academic excellence Maintain a leadership role in university, regional, statewide, and national efforts to achieve effective and efficient services for users by improving internal and external collaboration
4. 4. USERS Librarians Human resources Administration Library branches Trainers/managers Library departments Other library staff members
5. 5. SERVICES PROVIDED Ask a Librarian Book Checkout Book Recall Electronic Resources Interlibrary Loan Journal Checkout Microforms/Newspapers Moving Image Research Collection (MIRC) Photo Duplication Study Rooms
6. 6. NEEDS Explicit Books, reports, diagrams Newsletters Contact list Code of conduct Training materials Event calendar Tacit Skills Face to face conversations Mentoring/coaching Awareness Video conferences Conflict Resolution
7. 7. EXISTING KM STRUCTURES AT THOMAS COOPER LIBRARY Campus Email Library/Campus Website Supervisor Training Staff Intranet Scholar Commons University Libraries Blog Library Directory USC Calendar
8. 8. THOMAS COOPER LIBRARY Goals and Objectives Explicit Knowledge Tacit Knowledge Contacts Event s Publications Thomas Cooper KM Prototype Coaching Conflict Resolution These resources would be maintained by a reference librarian in conjunction with a communications librarian..
9. 9. ISSUES WE RAN INTO WITH EXISTING KM SYSTEM Arent thorough Arent accessible to users outside the library Arent easy to find