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Knowledge Portfolio at the World Bank
Foundational Principles of Knowledge Management - Spring
2010by Ashley Young, Sofia Sunaga, Tiatian Wang, Xiuxiu Zhao, Wei Zhang
BackgroundThe World Bank Group is currently developing a new knowledge strategy.
“Our mission is to fight poverty with passion and professionalism for lasting results and to help people help themselves and their environment by providing resources, sharing knowledge, building capacity and forging partnerships in the public and private sectors”
NOTES: talk about a bit of the history of KNL initiative.
Informal Interest Groups
Thematic Groups
GETS
FUNDING
WORLD BANK PORTFOLIO
Informal Groups Thematic Groups Global Expert Teams (GETs)
StructureCommunity of
Practice/Informal networks
Community of Practice "Special Operations" Team
Business Objective
Provide an informal forum for people with affinity of interests or needs within
an area
Build knowledge and capacity for a given business
or competency area
Agility - need to break HR and bureaucratic restrictions.
Strategic imperative supporting mission of
organization
Membership Self-joining or peer invitedSelf-joining, member
invitation or management suggestion
Selection criteria determined by organization
Motivation for participation
Exchange information, know who is who, less
time commitment, more freedom to create
Available budget, more visibility than IGs, more voice
within organization
Status, unique experience on the field and opportunity to
work with other experts
Potential Domain
Direction
Bring innovation to organization and to
thematic groups
Contribute to organization's permanent knowledge base
On-the-spot acquisition and use of Bank's knowledge
(including TG and IG knowledge)
Thematic Groups' Challenges
• Ensure quality of knowledge• Engage non-HQ staff• Increase HQ staff participation• Contribute effectively/meaningfully to
operational work• Improve accountability of resource use• Lack of management support in terms of time
and incentives
Environment : Environment : innovation innovation
and discipline and discipline co-existco-exist
Knowledge gap Knowledge gap & Knowledge & Knowledge creationcreation
Differentiate Differentiate knowledge knowledge and noiseand noise
Knowledge Knowledge sharingsharing
A specific system for the online community
System
Design granular and topic-based groups
Open process for the membership
The role of facilitator
Reputation system:points and rankDashboard
Divide work into roles and tasks
Differentiate knowledge and noise
Informal Interest Groups
Thematic Groups
GETS
FUNDING
WORLD BANK PORTFOLIO
Question: How do we facilitate movement from one part of the portfolio to another?
JESSICA JONES, Ph.D.Senior Analyst of Meteorological Communication
TEAMS: Policy & Research, Policy Communication
ACCOMPLISHMENTS: •Director of WB Meteorological Disturbances study group, 2009•Director of NWS/WB Collaborative Effort for Public Understanding of Global Warming, 2007•Received achievement award from the UN for work in meteorological communication EDUCATION: •Ph.D. In Meteorological Communication - Johns Hopkins University•Masters in Meteorological Studies - University of South Carolina, Chapel Hill•Bachelors of Science in Meteorology - Shepherd University
PUBLICATIONS:Communicating Climate Change in the Corporate World. New World Press, 2009“How Communication Strategies Affect Adoption of Global Warming Initiatives,” Journal of Meteorological Affairs, Spring 2007, pp. 54-65The Earth and Me: A simple guide for understanding your role in climate change. New World Press, 2007
MEMBERSHIPS:
GETS:•Copenhagen Response Team•Sudan Drought Relief Effort
THEMATIC GROUPS•Climate Change Communication•Policy and Public Perception•Measuring Development Efficiency
INFORMAL GROUPS•The Science of Communicating
Contact Information:1413 SW 18th St., Ste. 1700Washington, DC 21502-9856Work Phone: (816) 925-1354Work Cell: (817) 986-5546Fax: (816) 925-1355Email: [email protected] Webpage: www.essentialsofweathercomm.com
Search other pages:
Advanced Search
Favorites:Strategies of Climate CommunicationAnalyzing Recent Meteorological Moments How to Lead the Leaders (.pdf)GETS Guidelines for ParticipationCalendar of Events
Recently Viewed Pages:Dana DuncanJoe SchmidtKathy WilsonThe Science of CommunicatingStudy of Weather Communication (.doc)A Ground Level Study of Public Perception of Policy (.pdf)
CHATFORUMWHITEBOARD
EDIT BIOGRAPHICAL INFORMATIONUPLOAD DOCUMENTSLINK TO PAGEMANAGE SETTINGSHELP
JESSICA JONES, Ph.D.Senior Analyst of Meteorological Communication
TEAMS: Policy & Research, Policy Communication
ACCOMPLISHMENTS: •Director of WB Meteorological Disturbances study group, 2009•Director of NWS/WB Collaborative Effort for Public Understanding of Global Warming, 2007•Received achievement award from the UN for work in meteorological communication EDUCATION: •Ph.D. In Meteorological Communication - Johns Hopkins University•Masters in Meteorological Studies - University of South Carolina, Chapel Hill•Bachelors of Science in Meteorology - Shepherd University
PUBLICATIONS:Communicating Climate Change in the Corporate World. New World Press, 2009“How Communication Strategies Affect Adoption of Global Warming Initiatives,” Journal of Meteorological Affairs, Spring 2007, pp. 54-65The Earth and Me: A simple guide for understanding your role in climate change. New World Press, 2007
Memberships
Memberships allow you to see who is participating in what groups and you can access the pages of these groups by linking your page to theirs when claiming membership. Anything that is underlined is a link.
MEMBERSHIPS:
GETS:•Copenhagen Response Team•Sudan Drought Relief Effort
THEMATIC GROUPS•Climate Change Communication•Policy and Public Perception•Measuring Development Efficiency
INFORMAL GROUPS•The Science of Communicating
Contact Information:1413 SW 18th St., Ste. 1700Washington, DC 21502-9856Work Phone: (816) 925-1354Work Cell: (817) 986-5546Fax: (816) 925-1355Email: [email protected] Webpage: www.essentialsofweathercomm.com
Search other pages:
Advanced Search
Favorites:Strategies of Climate CommunicationAnalyzing Recent Meteorological Moments How to Lead the Leaders (.pdf)GETS Guidelines for ParticipationCalendar of Events
Recently Viewed Pages:Dana DuncanJoe SchmidtKathy WilsonThe Science of CommunicatingStudy of Weather Communication (.doc)A Ground Level Study of Public Perception of Policy (.pdf)
CHATFORUMWHITEBOARD
EDIT BIOGRAPHICAL INFORMATIONUPLOAD DOCUMENTSLINK TO PAGEMANAGE SETTINGSHELP
ANATOMY OF A DASHBOARD
Accomplishments:Allows members to list their previous or current accomplishments such as awards, positions of leadership or participation in studies or initiatives. This is a good way to communicate your area of expertise.
Name, Title & Teams
Publications:Publications are listed by date starting with the most recent. Any that are available online have a link to that source.
Education:This serves as an area to display your credentials.
JESSICA JONES, Ph.D.Senior Analyst of Meteorological Communication
TEAMS: Policy & Research, Policy Communication
ACCOMPLISHMENTS: •Director of WB Meteorological Disturbances study group, 2009•Director of NWS/WB Collaborative Effort for Public Understanding of Global Warming, 2007•Received achievement award from the UN for work in meteorological communication EDUCATION: •Ph.D. In Meteorological Communication - Johns Hopkins University•Masters in Meteorological Studies - University of South Carolina, Chapel Hill•Bachelors of Science in Meteorology - Shepherd University
PUBLICATIONS:Communicating Climate Change in the Corporate World. New World Press, 2009“How Communication Strategies Affect Adoption of Global Warming Initiatives,” Journal of Meteorological Affairs, Spring 2007, pp. 54-65The Earth and Me: A simple guide for understanding your role in climate change. New World Press, 2007
Contact Information:1413 SW 18th St., Ste. 1700Washington, DC 21502-9856Work Phone: (816) 925-1354Work Cell: (817) 986-5546Fax: (816) 925-1355Email: [email protected] Webpage: www.essentialsofweathercomm.com
Search other pages:
Advanced Search
Favorites:Strategies of Climate CommunicationAnalyzing Recent Meteorological Moments How to Lead the Leaders (.pdf)GETS Guidelines for ParticipationCalendar of Events
Recently Viewed Pages:Dana DuncanJoe SchmidtKathy WilsonThe Science of CommunicatingStudy of Weather Communication (.doc)A Ground Level Study of Public Perception of Policy (.pdf)
CHATFORUMWHITEBOARD
EDIT BIOGRAPHICAL INFORMATIONUPLOAD DOCUMENTSLINK TO PAGEMANAGE SETTINGSHELP
ANATOMY OF A DASHBOARD
MEMBERSHIPS:
GETS:•Copenhagen Response Team•Sudan Drought Relief Effort
THEMATIC GROUPS•Climate Change Communication•Policy and Public Perception•Measuring Development Efficiency
INFORMAL GROUPS•The Science of Communicating
Contact InformationSearch mechanism:Allows users to do a simple search such as search for a person, group or keyword. The Advanced Search function allows users to search multiple criteria at one time. For example, you could run a search for employees who have some relationship with Sudan.
Favorites and Recently Viewed Pages allow for quick and easy recall.
Tools and options:Edit Biographical Information – allows user to add, edit and remove information and pictures.Upload Documents – allows user to upload articles, graphs, research, etc. for access by others.Link to Page – allows user to link to pages of groups that they are participating inManage Settings – allows users to customize color settings and simple design features such as size of pictures and text.Help – allows user to search database manual and ask for support
Communication Tools
JESSICA JONES, Ph.D.Senior Analyst of Meteorological Communication
TEAMS: Policy & Research, Policy Communication
ACCOMPLISHMENTS: •Director of WB Meteorological Disturbances study group, 2009•Director of NWS/WB Collaborative Effort for Public Understanding of Global Warming, 2007•Received achievement award from the UN for work in meteorological communication EDUCATION: •Ph.D. In Meteorological Communication - Johns Hopkins University•Masters in Meteorological Studies - University of South Carolina, Chapel Hill•Bachelors of Science in Meteorology - Shepherd University
PUBLICATIONS:Communicating Climate Change in the Corporate World. New World Press, 2009“How Communication Strategies Affect Adoption of Global Warming Initiatives,” Journal of Meteorological Affairs, Spring 2007, pp. 54-65The Earth and Me: A simple guide for understanding your role in climate change. New World Press, 2007
MEMBERSHIPS:
GETS:•Copenhagen Response Team•Sudan Drought Relief Effort
THEMATIC GROUPS•Climate Change Communication•Policy and Public Perception•Measuring Development Efficiency
INFORMAL GROUPS•The Science of Communicating
Contact Information:1413 SW 18th St., Ste. 1700Washington, DC 21502-9856Work Phone: (816) 925-1354Work Cell: (817) 986-5546Fax: (816) 925-1355Email: [email protected] Webpage: www.essentialsofweathercomm.com
Search other pages:
Advanced Search
Favorites:Strategies of Climate CommunicationAnalyzing Recent Meteorological Moments How to Lead the Leaders (.pdf)GETS Guidelines for ParticipationCalendar of Events
Recently Viewed Pages:Dana DuncanJoe SchmidtKathy WilsonThe Science of CommunicatingStudy of Weather Communication (.doc)A Ground Level Study of Public Perception of Policy (.pdf)
CHATFORUMWHITEBOARD
EDIT BIOGRAPHICAL INFORMATIONUPLOAD DOCUMENTSLINK TO PAGEMANAGE SETTINGSHELP
MAIN “POINTS” OF A DASHBOARD
Member of GETS Team: 10 points
Member of Thematic Group: 5 points
Member of Informal Group: 3 points
JESSICA JONES, Ph.D.Senior Analyst of Meteorological Communication
TEAMS: Policy & Research, Policy Communication
ACCOMPLISHMENTS: •Director of WB Meteorological Disturbances study group, 2009•Director of NWS/WB Collaborative Effort for Public Understanding of Global Warming, 2007•Received achievement award from the UN for work in meteorological communication EDUCATION: •Ph.D. In Meteorological Communication - Johns Hopkins University•Masters in Meteorological Studies - University of South Carolina, Chapel Hill•Bachelors of Science in Meteorology - Shepherd University
PUBLICATIONS:Communicating Climate Change in the Corporate World. New World Press, 2009“How Communication Strategies Affect Adoption of Global Warming Initiatives,” Journal of Meteorological Affairs, Spring 2007, pp. 54-65The Earth and Me: A simple guide for understanding your role in climate change. New World Press, 2007
MEMBERSHIPS:
GETS:•Copenhagen Response Team•Sudan Drought Relief Effort
THEMATIC GROUPS•Climate Change Communication•Policy and Public Perception•Measuring Development Efficiency
INFORMAL GROUPS•The Science of Communicating
Contact Information:1413 SW 18th St., Ste. 1700Washington, DC 21502-9856Work Phone: (816) 925-1354Work Cell: (817) 986-5546Fax: (816) 925-1355Email: [email protected] Webpage: www.essentialsofweathercomm.com
Search other pages:
Advanced Search
Favorites:Strategies of Climate CommunicationAnalyzing Recent Meteorological Moments How to Lead the Leaders (.pdf)GETS Guidelines for ParticipationCalendar of Events
Recently Viewed Pages:Dana DuncanJoe SchmidtKathy WilsonThe Science of CommunicatingStudy of Weather Communication (.doc)A Ground Level Study of Public Perception of Policy (.pdf)
CHATFORUMWHITEBOARD
EDIT BIOGRAPHICAL INFORMATIONUPLOAD DOCUMENTSLINK TO PAGEMANAGE SETTINGSHELP
MAIN “POINTS” OF A DASHBOARD
Accomplishments: 1-10 points Values assigned by administrator.
Education:Ph.D. – 4 pointsMasters Degree – 2 pointsBachelors Degree – 1 point
Publications:Book – 7 pointsChapter in a book – 5 pointsGuide – 5 points
JESSICA JONES, Ph.D.Senior Analyst of Meteorological Communication
TEAMS: Policy & Research, Policy Communication
ACCOMPLISHMENTS: •Director of WB Meteorological Disturbances study group, 2009•Director of NWS/WB Collaborative Effort for Public Understanding of Global Warming, 2007•Received achievement award from the UN for work in meteorological communication EDUCATION: •Ph.D. In Meteorological Communication - Johns Hopkins University•Masters in Meteorological Studies - University of South Carolina, Chapel Hill•Bachelors of Science in Meteorology - Shepherd University
PUBLICATIONS:Communicating Climate Change in the Corporate World. New World Press, 2009“How Communication Strategies Affect Adoption of Global Warming Initiatives,” Journal of Meteorological Affairs, Spring 2007, pp. 54-65The Earth and Me: A simple guide for understanding your role in climate change. New World Press, 2007
MEMBERSHIPS:
GETS:•Copenhagen Response Team•Sudan Drought Relief Effort
THEMATIC GROUPS•Climate Change Communication•Policy and Public Perception•Measuring Development Efficiency
INFORMAL GROUPS•The Science of Communicating
Contact Information:1413 SW 18th St., Ste. 1700Washington, DC 21502-9856Work Phone: (816) 925-1354Work Cell: (817) 986-5546Fax: (816) 925-1355Email: [email protected] Webpage: www.essentialsofweathercomm.com
Search other pages:
Advanced Search
Favorites:Strategies of Climate CommunicationAnalyzing Recent Meteorological Moments How to Lead the Leaders (.pdf)GETS Guidelines for ParticipationCalendar of Events
Recently Viewed Pages:Dana DuncanJoe SchmidtKathy WilsonThe Science of CommunicatingStudy of Weather Communication (.doc)A Ground Level Study of Public Perception of Policy (.pdf)
CHATFORUMWHITEBOARD
EDIT BIOGRAPHICAL INFORMATIONUPLOAD DOCUMENTSLINK TO PAGEMANAGE SETTINGSHELP
TOTAL POINTS FOR JESSICA JONES: 82
POLICY AND PUBLIC PERCEPTION
Mission: To analyze and understand how public perception is formed regarding policy and the implementation of policy.
Purpose: To make recommendations for effective creation, communication and implementation of policy with regard to influencing public perception.
Meetings: 1st Friday of every month, 1pm Dunn Building, Ste. 1350
Announcements:Guest Speaker for May 4 meeting announced—Dr. Alena Valdez, Policy Advisor to President Felipe De Jesus Calderon. She will discuss the policy struggles currently facing Mexico.
MEMBERS:
Facilitator:Margaret Meyers
Angela AdamsJennie BuckleyHarold ButlerFrank CahillLaura CampbellSherri DuncanJessica JonesJoy KilmerEdward KingTricia LesterHilda LawrenceDonna MeyersJohn SchroederMyron ReslingMarian RobertsNiwanna RobertsonFoster SmithKathy SnyderJeremiah WeinholdKathleen Wilson
Contact Information:Margaret Meyers, Facilitator1413 SW 18th St., Ste. 1520Washington, DC 21502-9856Work Phone: (816) 925-9876Work Cell: (817) 986-0098Fax: (816) 925-1359Email: [email protected] Webpage: www.policy&pubperception.org
Search other pages:
Advanced Search
CALENDAR OF EVENTSMay 4, 7pm: Guest Speaker, Fox Building, Ste. 2300
June 16, 11am: Brown Bag Lunch Series presents “Development & Social Media”, Fox Building, Ste. 2306
MOST RECENT DOCUMENTS & ITEMSThe Role of Social Media in Secondary Schools Project ProposalHow Roads in Lead to People Out Case StudyLooking Back to Move People Forward Presentation RecordingDOWNLOAD OTHER GROUP DOCUMENTS OR ITEMS
CHATFORUMWHITE BOARD
EDIT GROUP INFORMATIONUPLOAD DOCUMENTSLINK TO PAGEMANAGE SETTINGSHELPGROUP PAGE
Internal Knowledge Sharing
• Knowing who has the expertise and skills;• Knowing how their expertise and skills can
be utilized;• Knowing why they should invest the time
and effort to make this happen.
Internal Knowledge Sharing
John
Rebecca
Michael
Frank
Stella
George
Jessica
Andrew
William
Lucy
Simon
Penny
Jackie Pauline
Henry June
Who?
Change of Context
• information-sharing methods as conversations around the office coffee machine
• More distributed offices, larger organizations (World Bank status)
Group
Picture
Company career:
Previous employment:
Education:
Person you’d most like to have lunch with:
Ideal vacation that you’ve never taken:
Hobbies or hidden talents:
First job or weirdest experience:
Name:Business Unit:Job Title:Areas of Expertise:Office phone:Cell phone:E-mail:
Persona Book Template—The Hidden Power of Social Networks, p. 96
Who?
Understanding of Others’ Knowledge and Expertise
How to Gain Access to These People
Section 2
Section 3
Section 4
Section 1
Section 5
ProfileSection 1
How?
Section 2
Section 3
Section 4
Section 1
Section 5
BlogSection 2
How?
Section 2
Section 3
Section 4
Section 1
Section 5
Wiki
Section 3
How?
Section 2
Section 3
Section 4
Section 1
Section 5
Forum
Section 4
How?
Section 2
Section 3
Section 4
Section 1
Section 5
Brainstorming
Section 5
How?
How?
Credit Incentive
Star Knowledge Contributor/Group of the Month
Lottery Award in Compiling the Profiles
Facilitator(benevolence-based trust)
Why?
Internal Knowledge Sharing
Situational Learning (mentor/apprenticeship/
one-on-one dialogues)
Communities of Practice(Collaboration Tools/
cross-functional conversations)
Internal Communication Platform(Staff Directory/ Expert Finder)
External Experts:
Incentives to get experts involved in knowledge production
Integrated physical and online; external and internal communities
Identify and engage external experts
Online community of practice
1
2
3
4
JIAN WANG, Ph.D.Renewable Energy EngineerArc Energy Consultants
TEAMS: Climate Change
ACCOMPLISHMENTS: •CEO of Solar Innovations, Inc.•Founder of the Association for the Advancement of Alternative Energy EDUCATION: •Ph.D. Environmental Engineer, Tsinghua University•MS in Computer Science, Georgetown University•MA in Communication, Culture & Technology, Georgetown University
PUBLICATIONS:The Role of Energy in Arresting Climate. New World Press, 2007“Renewable Energy Resevoirs,” Journal of Urban Energy, Spring 2007, pp. 56-65The Earth and Me: A simple guide for understanding your role in climate change. New World Press, 2007
MEMBERSHIPS:
THEMATIC GROUPS•Climate Change Communication•Solar Power for Dense Populations
INFORMAL GROUPS•Urban Engineering for Sustainability
Contact Information:4672 Energy DrivePasadena, CA 44672Work Phone: (333) 925-7654Work Cell: (312) 978-9546Fax: (333) 925-7655Email: [email protected]: www.renewableenergy.com
Search other pages:
Advanced Search
Favorites:Strategies of Climate CommunicationWind, Air, Water & SunBeing a Leader in Energy EvolutionGETS Guidelines for ParticipationCalendar of Events
Recently Viewed Pages:Foster GrantCarey HudsonKate BrownFostering Positive Change in Climate ConservationStudy of Solar versus Wind Power (.pdf)What does sustainable really mean? (.doc)
CHATFORUMWHITEBOARD
EDIT BIOGRAPHICAL INFORMATIONUPLOAD DOCUMENTSLINK TO PAGEMANAGE SETTINGSHELP
Geographical and cultural differences
Education Level
Autonomy
Online Online Community Community
Cost-saving, efficient
Hyper-personal Communication
Why?
How to invite external experts?
Identification from different areas
Academic
GovBiz
Dissident
NGOs
EXPERTS
Advertising
Word of Mouth
How to approach them
• Database of people\ organizations WB has previously worked with
• Experts of WB’s personal\professional contacts
• International Conference • Regional\ Interests groups negotiations• Reports \News\Associations
Incentives forcareer
World Bank’s response
Networking andrecognition from peers
Chance for special events of WB based on their grades
FUN!FUN!
Benefits to external experts:
Interactions beyond virtual community
Special events for different areas: meeting, seminar, annual HH
Specific regions when assigned to tackle problems
Facilitate personal interactions Other professional
occasions
Knowledge Retention
Informal Interest Groups
Thematic Groups
GETS
FUNDING
WORLD BANK PORTFOLIO
Knowledge Reservoir
of the portfo
lio
Identify important knowledge
Human knowledgeHuman knowledge Social knowledgeSocial knowledge
Cultural knowledgeCultural knowledge Structural knowledgeStructural knowledge
Human Knowledge
Education backgroundEducation
background
ProjectsProjects
PublicationsPublications
CollaborationsCollaborations
Expertise Expertise
Social Knowledge
• Internal network structure (knots and links)• Connections among different groups• External contacts and outreaches• Methods: social network analysis, survey
Cultural Knowledge
• Domain• Goals and Values• Common Interests
Structural knowledge
• Self-set rules within communities• Leadership• Daily routines• Communication and collaboration tools• Research tools
Evaluate the knowledge defined to be retained.
Certain strategies:• Define the critical knowledge by referring to
its relevance to the domain of the group • Track the flow of knowledge within the
organization (Who are the owners? Who are the seekers?)
• If possible, figure out the life cycle of the knowledge
Knowledge retention methods
• Establish a content and document management system, such as videotape recordings, action and activity reviews
• Establish a common website for individual groups
• Sub-CoPs and informal social networks within CoP
• Mentor programs