It pertains to It pertains to quality service quality service and good and good manners. It’s manners. It’s the practice of the practice of showing warm, showing warm, cordiality, cordiality, respect and respect and friendliness to friendliness to your your guest/customerguest/customer

Terminology: Terminology: HospitalityHospitality

Basic Tips in Hospitality:Basic Tips in Hospitality:

Look into their eyes and be Look into their eyes and be polite.polite. Smile with sincerity to customerSmile with sincerity to customer

Basic Tips in Hospitality:Basic Tips in Hospitality:

Short, cheerful/open-minded talk Short, cheerful/open-minded talk with guestwith guest Serve the customer like friends Serve the customer like friends or family members you know.or family members you know. In Complains, never argue to In Complains, never argue to your guest.your guest.

Service Tips: Service Tips: SUCCSUCC in Hospitality in HospitalitySERVICE SERVICE means means face to face/direct face to face/direct expressions.expressions.