KPI’s and Performance Tracking

Agenda :

•What are KPIs?•Why are we using KPIs?•How to create a KPI?•Do’s and Don’ts.•Functions’ KPIs•Why do we need Tracking.•How to track members.•When to track?•Some tips and tricks about tracking.

What are KPIs ?

Performance measurement To evaluate success

Examples

In marketing : how well the recruitment process is going

KPI : # of applicants. measured value : 500 applicants.

In finance : how good are the cost cutting solutions . KPI : #of host families realized . measured value : 30 host families .

How to create a KPI?

Strategic goals Measured Period

Result interpretation

KPIs must be SMART

Smart

Measurable

Achievable

Relevant

Time bounded

Do’s and Don’ts

• Do’s :1. KPIs should be aligned with the

strategic goals.2. KPIs should be transparent to the

hall entity.3. KPIs should be tracked , managed

and updated .

Do’s and Don’ts

• Don’ts :1. Irrelevant KPIs.2. Too many KPIs.3. Keep it Secret.4. Copy KPIs from other entity.5. Be too descriptive .6. Choose timeframe regardless the

external factors.

OGCDP KPIs

• 1- # of raises. • 2- # of SRBs. • 3- # of closed partnerships. • 4- # of matches. • 5- # of realizations. • 6- # of meetings. • 7- # of active members. • 8- Duration between raise and match, match and

realization. • 9- # of closed partnerships. • 10- Customer gauge scores.

OGIP KPIs

• 1- # of raises. • 2- # of SRBs. • 3- # of Visits. • 4- # of closed partnerships. • 5- # of matches. • 6- # of realizations. • 7- # of meetings. • 8- # of active members. • 9- Duration between raise and match, match and

realization. • 10-# of closed partnerships. • 11- Customer gauge.

IGCDP KPIs

• 1- # of phone calls. • 2- # of company visits. • 3- # of raises. • 4- # of matches. • 5- # of realizations. • 6- Duration between raise and match, match

and realization. • 7- # of closed partnerships • 8- Customer gauge score.

IGIP

• 1- # of phone calls. • 2- # of company visits. • 3- # of raises. • 4- # of matches. • 5- # of realizations. • 6- Duration between raise and match, match

and realization. • 7- # of closed partnerships • 8- Customer gauge score.

Talent management • A- Education team :• 1- Accuracy of reports submitted and on time (weekly / monthly / Quarterly) • 2- Team overall performance & individual development on monthly and

quarterly basis • 3- Internal satisfaction survey results • 4- Performance appraisals achieved vs. planned • 5- Educational cycle performance % • 6- #sessions delivered per function

• B- TXP: • 1. Accuracy of reports submitted and on time (weekly / monthly / Quarterly) • 2. Team overall performance & individual development on monthly and

quarterly basis • 3. Internal satisfaction survey results • 4. Performance appraisals achieved vs. planned • 5. % members efficiency and satisfaction • 6. % of talent capacity

Marketing

• # of media coverage received• # of our different programs• # of Social Media channels visitors• # of AWG partnerships signed• # of university relation activities

implemented• # of market research & segmentations

conducted• # of conferences/forums we are invited to

as representatives of youth leadership

IM

• # of projects implemented• % of members/LC using the system

Finance

• A- Financial management:• 1-Monthly reports delivered on time. • 2-Q reports delivered on time. • 3-Budget reviews accuracy. • 4-Financial investments and its ROI. • # of team meetings conducted.• B- R&S team :• A-host families team:

Tracking

Why do we need tracking?

How can I track members?

Select Collect Store Analyze Decision

Monthly

Weekly

Daily

When to Track

Some Tips & Tricks about Tracking

• Do it in a timeline• Use a specific template• Put it in your schedule it takes an

amount of time• Remember THE FOLLOW UP

Thank you