Submitted by: Submitted to:Harsh Deep Singh Jaspreet Kaur

LAYOUT OF FRONT OFFICE & VARIOUS SECTIONS OF FRONT

OFFICE

FRONT OFFICE:- Guest makes first contact with the FO

department It is the nerve for all hotel operation. It is most important department in the

hotel. It operates 24 hours a day.

INTRODUCTION

LAYOUT

ReceptionReservationBell DeskInformation

DeskCash and

BillsNight AuditorTravel Desk

SECTIONS

Reception deals with daily arrival and departure of guests.

Blocking of rooms for expected arrivals in advance. To fill up necessary details in registration card for guests. To keep a track on room status. Receiving and welcoming guests.

RECEPTION

Handles all cancellation and revisit as reservation made by guest.

Process and confirm reservation request. Forecast future room reservation status. Update room availability chart.

RESERVATION

INFORMATION DESK: Located in the lobby. Provides information for city and culture. Booking of tickets.TRAVEL DESK: Providing vehicle as per demand. Organize sightseeing for guest. Book railway/air-tickets.

INFORMATION & TRAVEL DESK

To handle guest arrival and departure. Take the guest baggage from the car in the gate. To escort the guests to their rooms. Explain the operation of light control air

condition,TV,safety lockers in room etc.

BELL DESK

To reconcile all revenue statements. To verify and validate front office cashiers

voucher. To check guest folios. To verify room status report.

NIGHT AUDITOR