Measure Phase: Select Measures

How To Select Process Measures

• A quantified value or characteristic

• Some examples:

• Cycle Time (seconds, minutes, hours)

• Size (height, width, length)

• Attribute Counts (types of loans, gender, products)

What Is A Measure?

Choosing A Measure

• An output measure tracks what comes out of the process

• The total Cycle Time is made up of the series of process measures

• Select process measures that are most likely to have an impact on the output

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